Sainsbury's Bank Reviews | Glassdoor.co.uk

Glassdoor uses cookies to improve your site experience. By continuing, you agree to our use of cookies. OK | Learn More

Sainsbury's Bank Reviews

Updated 12 October 2017
25 reviews

Filter

Filter

Full-timePart-time

3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Sainsbury's Bank Chief Executive Justin King
Justin King
5 Ratings

25 Employee Reviews

Sort: PopularRatingDate

  1. "SB review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Edinburgh, Scotland
    Former Employee - Anonymous Employee in Edinburgh, Scotland

    I worked at Sainsbury's Bank full-time (More than a year)

    Pros

    Great work ethos. Very supportive atmosphere.

    Cons

    Training was lacking and took a long time to organise.


  2. "Travel Money"

    StarStarStarStarStar
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Sainsbury's Bank part-time

    Pros

    It's fun talking to customers about their holidays - very pleasant. You have independence and autonomy (within parameters) in your own bureau.

    Cons

    Salary for a regulated role is an utter joke. To customers - same uniform does not differentiate you from store staff. Little or no interaction, inclusion with store management.

    Advice to Management

    Show all relevant induction videos to the store management and ask them how they practice colleague friendliness and a support when it comes to working with travel money staff in their store.
    Review compensation before you are stung by inexperienced staff who are already costing you money every day..... and you don't even notice!


  3. "So-So"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Money Manager in Chorley, England
    Current Employee - Travel Money Manager in Chorley, England
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Good experience and can be a great roll with talking to customers about their travels

    Cons

    Work Life balance, company keeps expecting more and more

    Advice to Management

    make sure they listen closer to their teams and help them to achieve a better work life balance


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "An easy, fulfilling job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Sainsbury's Bank part-time

    Pros

    If you have a good mind for numbers, this job is fairly simple and straightforward. Your training covers almost everything you need to know. When I was unsure of something, I could always call my manager, the manager at a nearby store or one of the "buddy stores" (nearby branches that customers can go to if we don't have stock of a certain currency). You're paid a similar wage to other Sainsbury's entry level staff, but you don't have to do heavy lifting, major cleaning or showing customers around. You still have the benefit of interacting with customers and enjoying the friendly staff environment. You are also paid for 15 minutes on either side of opening times so that you have time to get ready and close up without going past your shift time.

    Another pro is that the two managers I dealt with were very helpful and understanding. When I had to stay late once to solve a problem, the manager gave me a lift because I missed my bus. I made mistakes (as any new employee will) and they always helped me to fix them, even if I got a talking to about it.

    Overall, I found the job quite fulfilling as your day is made up of multiple small tasks (outside of serving customers) that can be completed fairly easily so you get a sense of accomplishment.

    Cons

    The shifts were not the same every week and employees were expected to work at least one weekend shift per week. This means that if you are working part time and need to work on specific days to allow for another job, you'll have to discuss shift days with your manager in advance or swap shifts with colleagues. Sometimes you'd have a five hour shift, sometimes six and a half, sometimes ten. The stores also change opening and closing times seasonally so you'd have to be aware of different starting and ending times.


  6. "A good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    you get to talk to cheerful customers and talk about their holiday plans which in turn gives you lots of ideas for your next vacations.

    Cons

    The job can get boring and monotonious at times and the challenging customers you have to deal with at times.


  7. "Good Place to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Risk Manager in Edinburgh, Scotland
    Current Employee - Risk Manager in Edinburgh, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sainsbury's Bank full-time (Less than a year)

    Pros

    Sainsbury's Bank is a great place to be with so many new things coming up in the years ahead. Some pockets of strange cultures, but otherwise a lovely place to be.

    Cons

    I have no definite cons aside from the pockets of poor culture. It's a great place to be with excellent intentions for great customer service.


  8. Helpful (1)

    "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in Dunfermline, Scotland
    Former Employee - Customer Service Assistant in Dunfermline, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Struggling to think of any - My Car even got damaged in their secure car parking, so I can't even say Car Parking.

    They had a nice plant in reception area

    Cons

    Systems that they use were last used in a major bank by 1955
    Their website is so dated you spend half the day apologising to customers that the website is shocking.

    Team Managers think they are on the set of 'Wolf of Wall Street' they get extensive training on using buzz words but that is about it. Man Management skills is non existent.

    I watched 3 Reps - walk out of the Job because they were under constant stress and were bullied by the TM's.

    Training doesn't prepare for going out on to the office floor - they seem to forget half the processes that you may need.

    Advice to Management

    Stop hiring young TM's because you know they will do the job for an extra 1k a year.
    Get some Man Management skills


  9. "Travel Money Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Sainsbury's Bank part-time

    Pros

    Excellent place to work, great members of staff.

    Cons

    Not enough opportunities to progress into higher roles.


  10. "Good Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in Dunfermline, Scotland
    Current Employee - Customer Service Assistant in Dunfermline, Scotland

    Pros

    It's a small company so you get to know everyone and build close working relationships. Good company values and a real passion for customer service.

    Cons

    Limited flexible working patterns available.


  11. "Travel Money Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Pay above National Minimum Wage
    Flexibility with hours and holidays
    I really enjoy the job because of the different responsibilities I have. Such as handling large amounts of cash.

    Cons

    It can be really boring and repetitive.
    A normal working day is relatively quiet so it can get stressful spending hours without serving a customer

    Advice to Management

    Not much contact with management, over the phone mostly which can be inconvenient at times because I would rather have a manager with me in branch.


Showing 25 of 28 reviews
Reset Filters