Screwfix Reviews | Glassdoor.co.uk

Screwfix Reviews

Updated 21 August 2018
278 reviews

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4.2
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Screwfix CEO Graham Bell
Graham Bell
52 Ratings

278 Employee Reviews

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Pros
  • "Progression of you want it, good work life balance, less pressure than other retailers" (in 19 reviews)

  • "Flexible hours to fit around uni" (in 17 reviews)

Cons
  • "The wide range of hours expected on management and full time staff can be strenuous on the person and can wreak havoc on your work life balance" (in 10 reviews)

  • "The work/life balance has been lost as the hours have gotten longer" (in 5 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Progression"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Screwfix full-time (More than 10 years)

    Pros

    In this business you can progress from part time service assistant all the way up to an area manager. There are so many opportunities to learn and grow, along with registered qualifications. It is down to you for how far you want to go. There is a massive development support network to help you all the way with so many new stores opening the expansion is massive.

    Cons

    Change.... this is a word to get used too, but not in a bad way. As we expand and develop we are always looking at new ways of working. Keeping it simple.

    Advice to Management

    This is a role with great family values and a great work life balance. The business really cars about you.


  2. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Screwfix part-time (Less than a year)

    Pros

    flexible hours, extra overtime if wanted, good staff, easy job, nice people, straight forward.

    Cons

    none cant fault enjoyed my time.

    Advice to Management

    keep same

  3. "Fabulous company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in Ballymena, Northern Ireland
    Current Employee - Branch Manager in Ballymena, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Screwfix full-time (More than 3 years)

    Pros

    Work life balance is fantastic for a retail job

    Cons

    The uniform isn’t the most flattering


  4. "Great Place to work only a few cons."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Assistant
    Current Employee - Service Assistant
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Screwfix part-time (Less than a year)

    Pros

    Great people, nice atmosphere, once you know your product knowledge its an easy and good job. Love it here would definitely recommend. Also GREAT pay especially for under 18's.

    Cons

    If you are weekend staff its a bit boring as you can only really serve customers once TC is done with. Also customers can be a bit catty if you say you are not allowed to advise them on a product. Also the guns are a bit broken - need new ones as well as computers as ones where i work break all the time.

    Advice to Management

    BM's need to actually help with picking and serving not just hiding out at the desk on their phones all day.


  5. "Fantastic Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Coordinator in Yeovil, England
    Former Employee - Marketing Coordinator in Yeovil, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Screwfix (More than a year)

    Pros

    Inclusive, supportive and friendly working environment. I worked in the 40+ strong marketing team and despite there being over 500 employees at head office there really was a strong team mentality and shared goals to ensure the customer is put at the heart of decision making. Excellent in house training and events.

    Cons

    Progression is difficult with limited opportunities. Better to leave the business and come back in at a higher level.


  6. Helpful (1)

    "Not the company it used to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in London, England
    Current Employee - Branch Manager in London, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Screwfix full-time (More than 5 years)

    Pros

    Great customers
    BM's who support each other and generally great Area Managers
    Not a high pressure environment but that's changing
    From Sa to Bm great opportunity but then you'll need to leave

    Cons

    Directors that don't see below their level ( Blind to store level issues )
    Kingfisher now control Screwfix,
    Hours cut more and more
    No training or progression for BM's it's very much a boys club, face fits you'll get promoted

    Advice to Management

    I know many BM's are looking to move on so maybe open your ears and eyes and see what's happening, offer development training courses for BM's so we can improve our skills, we are important and love the business but you're making it difficult now


  7. "Reyt Laugh!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Sheffield, England
    Current Employee - Sales Assistant in Sheffield, England
    Recommends

    I have been working at Screwfix part-time (Less than a year)

    Pros

    First of all my management team and co-workers are an amazing bunch. One of my children presented with a serious medical condition just one week after I started, and they've been nothing other than supportive — not just OK, but genuinely helpful!
    The camaraderie is amazing and the majority of our customers pick up on, and enjoy this happy, jovial atmosphere.
    The benefits and incentives are pretty good for a retail job too — it all goes towards making staff happy, with the end goal of making our customers satisfied!

    Cons

    It's retail, so the hourly wage is low.
    Some people are averse to working at weekends.

    Advice to Management

    There are frustrating flaws with our system and website that often cause embarrassment at the tills — fortunately most of our customers are regular so they don't "kick off". These issues are out of the BM's control, yet are the main the cause of bad feedback from customers, which unfairly impinges upon the store.

    If employees take the time to provide detailed and substantiated feedback, you need to act upon that feedback!

  8. "Love working here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Head Office in Yeovil, England
    Current Employee - Head Office in Yeovil, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Screwfix full-time (Less than a year)

    Pros

    Very friendly colleagues, everyone is happy to help eachother
    Amazing induction and soon fit in with the company and team
    Flexible on hours, happy to help with personal emergencies etc.

    Cons

    Long working hours
    Not that many benefits compared with others


  9. "Down to the Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in London, England
    Former Employee - Customer Assistant in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Screwfix full-time (More than 3 years)

    Pros

    The pay as an SA is above minimum wage and on par with entry level administration work.
    SBS allows staff to get on first name terms with customers and streamline the service.
    Kingfisher, the parent company, holds an annual survey which will monitor the view of staff. This allows the staff to help improve the company.
    Wide range of contracts to suit your needs.
    Communication between sites and the Contact Centre is good.

    Cons

    Each site can vary depending on the management. Some areas expect staff to work 10 hour shifts.
    The wide range of hours expected on management and full time staff can be strenuous on the person and can wreak havoc on your work life balance.

    Advice to Management

    Drop PlumbFix and ElectricFix quotas for sites that depend on the same customers to meet sales targets.
    Permit assistant managers to sign off First Steps training as well as BMs, when your manager is doing work to earn an Area Manager position, finding time with them is difficult at best.


  10. "Great Company, always moving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Screwfix full-time (More than 8 years)

    Pros

    Great Culture within the company
    Great opportunities for people to develop
    Work life balance can be great

    Cons

    Lack of development for BM to aspire to.
    Lack of direction
    Times are changing without clear direction

    Advice to Management

    Listen to people
    Inform and be open


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