Screwfix Reviews | Glassdoor.co.uk

Screwfix Reviews

Updated 20 February 2019
344 reviews

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4.1
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Screwfix CEO John Mewett
John Mewett
26 Ratings

Employee Reviews

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Pros
Cons
  • "Can't work overtime to get more money if you're full time" (in 14 reviews)

  • "The work/life balance has been lost as the hours have gotten longer" (in 6 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Progression"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Screwfix full-time (More than 10 years)

    Pros

    In this business you can progress from part time service assistant all the way up to an area manager. There are so many opportunities to learn and grow, along with registered qualifications. It is down to you for how far you want to go. There is a massive development support network to help you all the way with so many new stores opening the expansion is massive.

    Cons

    Change.... this is a word to get used too, but not in a bad way. As we expand and develop we are always looking at new ways of working. Keeping it simple.

    Advice to Management

    This is a role with great family values and a great work life balance. The business really cars about you.


  2. "Great employer, very flexible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Assistant in Liverpool, England
    Current Employee - Service Assistant in Liverpool, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Screwfix part-time (Less than a year)

    Pros

    Flexibility, good work-life balance, not an overly demanding role, management are fair

    Cons

    Four hour shifts are not worth the time if you have to travel

    Advice to Management

    loss the four hour shifts as they do not offer enough to the employee

  3. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Leicester, England
    Current Employee - CSA - Customer Service Associate in Leicester, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Screwfix part-time (More than 3 years)

    Pros

    Good scope for progression
    Good managers
    Highly flexible

    Cons

    Short staff and IT system need to be imporved


  4. "It paid my student rent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Screwfix part-time

    Pros

    -Good team
    -Good part time contract ideal for students

    Cons

    -Management looked down on younger staff

    Advice to Management

    Don't look down on younger members of staff


  5. "Not the worst.. not the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Redditch, England
    Current Employee - Customer Service Supervisor in Redditch, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Screwfix full-time (More than 5 years)

    Pros

    flexible hours
    atmosphere - depending on the management

    Cons

    hours
    physically hard work,
    can be mundane
    LOW PAY


  6. "Service assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Screwfix full-time (Less than a year)

    Pros

    Customers made the day pass with ease. Even if they dident know what the product name they required was called this enabled a fun challenge resolving this issue together either looking through the catalogue with them or looking online. Meeting and interacting with all walks of life some who are regulars and some in and out. Dealing with the cantankerous customer enabled me to practice active listening in order to resolve their issue quickly and effectively in order to provide a great customer service.

    Half hour unpaid break and 2 paid 10 mins break when on a longer shift.

    Walking out on my last shift to go elsewhere more professional and friendly.

    Cons

    training is not what it was made out to be during the induction process . The procedure of so called reviews was questionable regarding the fact that the focus was more on the failings of not grasping certain aspects of the job role when in fact if someone is not shown how to carry out tasks then how on earth are they supposed to know unless they are shown. Being told you are responsible for your own training is all well and good but it the trainers won’t take time to oversee the training the person of course will be doing an inadequate job. People can only work with the tools given to them.

    The expectation and attitude that you are in the wrong for leaving work on time which is a bewildering concept when you are on a rota and comply with start and finish times. Of course it would be beneficial if you had the time back in lieu or the overtime but the reality is it’s expected for free. Who wants to work for free in this day and age in order to push sales for the higher ups who see the monetary benefits.

    Psychological warfare regarding the toxic atmosphere of the gossipy cliques and backstabbing if staff not present in order to defend themselves from downright nasty onslaughts of their characters in unfair assessments. This is unprofessional and reminiscent of a school playground. Management seemed to encourage this debacle.

    The hardworking staff put away delivery while others are standing about on phones while management stare at a computer screen half the day. Yes paperwork etc needs done but the staff who were deemed part of the clique stood around while others were doing the graft . Also when providing front of house service to customers and hearing the profanities from staff in the warehouse results in a cringeworthy atmosphere of embarrassment from customers resulting in apologising for immature unprofessional conduct.

    Rotas being changed on the whim of management with no prior discussion regarding staff. Holidays are a logistical minefield as upon checking the diary and requesting months in advance was refused , however that is not a problem as management can then deem it acceptable to tell you when you can take time off. Would have more chance sending the request to Santa.

    Changeover . Expected to stay 2 hours after closing time unpaid every few weeks .

    Lack of staff inventive in order to push sales. Pizza or vouchers for £20 or junk food for staff in the “ canteen” that’s not the incentive deserved for hard working service assistants while the management are more focussed on their financial bonus which more than likely barely covers the amount of unpaid overtime they do.

    Allocation of breaks a bit all over the place. If working at 6.30 common sense would say half hour break at 10.30 or 11 am but 12.30 was the standard for “lunch”

    If your face and demeanour of complying to the gossipy clique then the operation of setting someone up to fail will prevail.

    Advice to Management

    Rather than providing criticism perhaps use a more constructive approach of constructive criticism in order to get the best out of people and positive feedback on the things an individual is doing well on would enable more motivation and productivity as opposed to creating a toxic negative atmosphere. Show a bit of individuality rather than reading from an indoctrination of company jargon, more so when doing reviews actually use active listening as employees are not psychological colour wheels but unique individuals.


  7. "Store front"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shopfloor Assistant in Luton, East of England, England
    Former Employee - Shopfloor Assistant in Luton, East of England, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Screwfix full-time (More than a year)

    Pros

    Very good job for getting work done

    Cons

    Sometimes deadlines are hard in picking and orders, allways standing job.

    Advice to Management

    Sometimes management can be occupied easily and look lazy to others

  8. "It is what is is"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Screwfix full-time

    Pros

    You are in job to gain experience

    Cons

    Too much politics and bias

    Advice to Management

    No values at work


  9. Helpful (1)

    "Really great people, and good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Assistant in Wirral, England
    Current Employee - Service Assistant in Wirral, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Screwfix part-time (Less than a year)

    Pros

    Usually varied shifts, so you won't get too bored.
    Staff discount 20% at Screwfix and B&Q.
    Health packages and sharesave schemes.
    Team vibe and staff nights out.

    Cons

    Very focussed on targets, and the hours the store gets is dictated directly by how much it sells. This means that some stores just don't have enough staff to do basic things.
    Depending on who the manager is your shift may not be varied, and you may be stuck on till/delivery for 8 hours which makes it so boring.
    Would be nice to have more praise in the position, most tasks you do are completely thankless even if you do them to a higher spec than others.
    As an SA you'll likely be put on a 12-hour contract if you're inflexible, and they won't usually give you above a 30 hour contract, even if you work there full time. This means that people are routinely underpaid for holidays. Other employers have it so that you build up holiday pay as you work. Contract hours should better-reflect the hours you work.
    For how much some people know, £8 an hour isn't enough; after working there for a while you amass a large amount of knowledge about the systems and the products. Long-term employees should be paid a higher rate than short-term ones to reflect their value to the company. Even for supervisors, £9 an hour isn't enough, and isn't a competitive salary, both amounts are hardly above minimum wage nowadays.

    Advice to Management

    There should be official policy on varying shifts for staff and holiday pay should be the mean of your actual weekly pay.


  10. "Tough hours, good teams"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in London, England
    Current Employee - Manager in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Screwfix full-time (More than 3 years)

    Pros

    Good team atmosphere, easy to use systems in place

    Cons

    Tough hours, especially as management

    Advice to Management

    Need a better balance of shifts for management