Sensée Reviews

Pros

Great work life flexibility, competitive pay rates, well known client base, full-time contracts, growing company, good employment progression opportunities.

Cons

Working at home isn't for everyone given the isolation factor so seriously consider if it's something you could do full-time. If you're happy in your own company and a self starter then that's a bonus. Shifts aren't always perfect but there are facilities to help you improve your situation and there is of course give and take as with everything. You'll need to initially outlay some money on the relevant equipment but...

Advice to Management

Look after your employees which Sensee do a great job of :)

Pros

Work from home, great work/life balance, lots of help and support, flexibility to choose ur own work timings

Cons

Can’t think of any cons

Advice to Management

Keep up the good work

Pros

• No actual commute (saves on transport costs.) • Great team members from all walks of life. • Majority of managers are hardworking and approachable. • Usually, there is a good amount of overtime. • Paid on time each month. • Guaranteed your contracted hours.

Cons

• The holiday booking process is dreadful. The first allocation of the holiday allowance for Aril 2019 to March 2020 has only just been released this week. (Thur 03.01.19) If you're trying to book a family holiday during school holidays and get a good deal, good luck! If however, you don’t care when you take your holidays you will be fine. ( to be fair to the company they say this is changing.) • Basic hours booking...

Advice to Management

Advice to management The basis behind Sensee’s business model makes a lot of sense. However, the day to day implantation seems lacking in some areas. Improve on the basics and sensee could be a homeworking company that is the 1st in its field and a company people would compete to work for. It’s a well-known fact if employees are happy within their role they are much more likely to stay with the company. Thus improving...

Pros

Working from home so no commute, saves on transport costs.

Cons

Lot of politics involved, if you don't fit in you'll struggle. I saw plenty of staff ignored and seemed to be the only one making an effort to talk to. Management aren't the best, there are a few great team leaders but the rest are shocking. Live Desk team leaders are just a joke. I saw one promoted within a month of being on the account, not knowing a single thing and regularly had to deal with one issuing warnings when...

Advice to Management

See above, plenty for management to do and change. The idea of home based CSA's sounds great, but your execution is very poor and leaves a lot to be desired.

Pros

Simple job, pays the bills. Schedule my own hours (within certain requirements) and a very friendly working environment. It's good to know that while the job is from home, it is in fact a job. It's very easy to imagine that you'd be sitting at home in your office with your feet up and the TV on while answering calls, but it's not possible. As most jobs, while it's pretty easy to actually do, you require concentration...

Cons

Can feel secluded at times due to working from home. Otherwise, it's a bit monotonous but that's not really Sensée's fault - it's the job I guess.

Advice to Management

Promote a culture where people feel more involved with one another. Perhaps more ways to get to know people who work for different accounts/clients/departments.

Pros

Nice that its home based and you can pick your hrs

Cons

Business managers are very unhelpful and don't respond to emails they send out, Even though on the emails they clearly state they have an 'open door policy' and if anything bothers an adviser they can be approached but guess what ???!!! They never respond ...... Not much progression opportunities and even if anything comes up the managers pick their friends and don't even bother considering candidates with real experience...

Pros

The role was easy enough. Colleagues were generally nice and supportive.

Cons

Absolute disgrace how I was treated. They preach empathy but show absolutely none toward employees! I booked hours for the first time ever using the system. Having worked 6 days in a row and thinking that I booked the Sunday off (honest mistake if its your first time ever using the system), I was sacked. No warnings. Nothing. Does that sound empathetic?

Advice to Management

Fire your HR department! I was a good worker. Punctual. I missed 1 shift due to inexperience booking hours (it was my first time!) and was fired. Ridiculously over the top reaction to such an innocent mix-up!

Pros

Work from home. Nice people. Excellent training

Cons

Can be difficult to get the time off you want

Advice to Management

Sort out today's and it would have been a straight five stars.