Sensée Reviews

Pros

Work from home, choose hours, impressive clients. Able to spend more time with family.

Cons

Calls drag but no different to normal call centre. Hours are first come first serve.

Advice to Management

Can do with improvements to hour selection - miss out on hour selection if on a call/break when released.

Pros

Full time work from home Dedicated and supported training Great virtual relationships with colleagues and managers Committed coaching sessions Working for big brand names No commute Good support systems

Cons

Picking the hours I work is done on a first come first served basis so I need to ensure I am quick. Need to buy own equipment and therefore if it goes wrong it’s my responsibility to fix it- not really a con and personally think it’s a fair approach but wanted to call it out

Advice to Management

It would be good to sometimes host optional face to face meet ups as a whole business maybe once every few months?

Pros

Ability to work at home.

Cons

Hours are a free for all which means you often dont get what you want

Pros

You get to work from home Flexible hours Caring and Supportive Management

Cons

Can be difficult to get the shifts you want to work and sometimes have to work long days.

Advice to Management

None, very well run and great support have always felt cared about and valued

Pros

No Commute Customers were mostly nice

Cons

A typical day at work revolved around answering telephone calls. I learned a few things as time progressed. Customers were a joy to be in contact with. I swiftly became familiar with company computer systems. In my opinion, there were those in management who were clearly a detriment to the company. Working from home you require remote support on occasion. I discovered that you soon relied on favourites in... management who would provide the correct support with nothing too much trouble. Yet, there were those who had been promoted and given a pay rise, who clearly believed that they could now experience an easy ride. They would belittle and bark orders, being constantly on your back, but had little or no knowledge about the company, client, systems or how to provide support. As you would expect with a home based job you hardly get to know your colleagues at all. Initially, there was a system in place whereby colleagues could communicate with each other privately. It was never used to talk about our private lives, i found that it was a great way of providing assistance to each other, to pass on information. This was taken away from us. I firmly believe that the company became a little paranoid. Divide and conquer! There was a culture in the workplace which often left me quite perplexed. You would often encounter problems and difficulties which could easily have been avoided if the management had passed on relevant new information. It seemed that they were content to hit it head on then deal with the aftermath afterwards. Rather than discussing potential pitfalls before they have a chance to occur. The hardest part of the job was the structure by which your weekly hours were chosen. At a designated time each week you were expected to log in then swiftly choose the hours that you would prefer for the following weeks. This was fraught with stress as not only might you actually be working when the new hours were released, but it was a free for all with your fellow colleagues. Best case scenario you acquired hours that suited you in the main, on days you could manage. Worst case scenario, your hours were split over all available company hours throughout the entire seven days of the week, with the likely case that on some days you might have to do ten hours or more, on other days you are booked in for a solitary half an hour. As for the life/work balance debate this is definitely not a good system for achieving this. You often felt isolated, alone and tied to the house and job. . I would recommend this job if you like communicating to mostly lovely customers, you can ignore the god complex displayed by many of the management, you don't mind the awful stress of how your hours will be allocated, and you don't mind having your work/life balance shattered in favour of all work no life. I now have a job that actually gives work life balance.

Advice to Management

Let's have people treated fairly please and not exploited. You are spoiling a good company with your treatment of employees. People don't need to be bullied into working hard.

Pros

Home working. There are NO other pros!

Cons

Hours vary and if you are away when booking hours, tough, you get the leftovers! Hours are all over the place...could have odd hours all day, evening and night... work every weekend! No work/family balance, not with the booking system of hours! They make you join the first available job, eventhough may not suit you and you have limited time to choose! So, they are doing badly by those that employ them! They... still do this now!!! Team leaders are dire and have zero skills as leaders. Management do not care! Support after training (LOL) is zero!

Advice to Management

Tell the truth when joining of what really like!! Better to have basic set minimum hours, then have rest up for grabs. That way help your staff know their hours and this will promote loyalty to you! Basic necessity really!!! Staff maybe a commodity to you, but still need nurturing! Leaders are awful and most obviously have zero training and treat you like a commodity. No wonder so many leave constantly! Zero... support after training! How can you provide a great service, when put zero effort into staff...... you can’t.

Pros

Very flexible (subject to client requirements) as long as you book your shifts promptly. Training us great. I recently went live on a new account and the training was brilliant and covered pretty much everything needed. Colleagues are great, managers are fab. Yes, you are monitored, but if you're working, what does it matter? Its the same as any office - don't think just because you're working from home it's easy. I... work harder now than when I was office based, but love that I finish work and I'm 10 seconds away from my living room.

Cons

Nothing I can think of.

Advice to Management

Keep doing what you're doing. I love working for you.

Pros

Home working and flexible hours

Cons

To start job initially will need all the required IT equipment can cost a minimum £1000, unfortunately not reimbursed if failed probationary period.

Advice to Management

Advise potential new employees of cost to start role