Sensée Reviews | Glassdoor.co.uk

Sensée Reviews

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Found 77 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
69%
Recommend to a Friend
82%
Approve of CEO
Steve Mosser
49 Ratings
Pros
  • "Working from home is different to being in an office and took some adjustment but it works for me(in 32 reviews)

  • "No commute, flexibility of working hours, real time support by real people who care about you(in 15 reviews)

Cons
  • "The first allocation of the holiday allowance for Aril 2019 to March 2020 has only just been released this week(in 9 reviews)

  • "Very poor contact with sensee themselves - very distant and just gave set info rather than engage(in 9 reviews)

More Pros and Cons
  1. Helpful (2)

    "Home working is the future!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Leader 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sensée full-time for more than 6 years

    Pros

    Great work life flexibility, competitive pay rates, well known client base, full-time contracts, growing company, good employment progression opportunities.

    Cons

    Working at home isn't for everyone given the isolation factor so seriously consider if it's something you could do full-time. If you're happy in your own company and a self starter then that's a bonus. Shifts aren't always perfect but there are facilities to help you improve your situation and there is of course give and take as with everything. You'll need to initially outlay some money on the relevant equipment but...

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    Advice to Management

    Look after your employees which Sensee do a great job of :)

    Sensée2019-05-14
  2. "Salaried home based role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at Sensée part-time

    Pros

    No commuting Paid training Opportunities to move up the ladder Great group of colleagues

    Cons

    Holiday planning needs more thought

    Sensée2019-02-07
  3. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - MSA in Croydon, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sensée full-time for more than a year

    Pros

    Work from home, great work/life balance, lots of help and support, flexibility to choose ur own work timings

    Cons

    Can’t think of any cons

    Advice to Management

    Keep up the good work

    Sensée2019-01-23

    Sensée Response

    January 25, 2019Office Administrator

    Hi, Thank you for taking the time to leave a review - we're glad to see that Sensée has been working out for you!

  4. Helpful (5)

    "Could be great, but not yet."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - MSA in Manchester, England
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Sensée full-time for more than 2 years

    Pros

    • No actual commute (saves on transport costs.) • Great team members from all walks of life. • Majority of managers are hardworking and approachable. • Usually, there is a good amount of overtime. • Paid on time each month. • Guaranteed your contracted hours.

    Cons

    • The holiday booking process is dreadful. The first allocation of the holiday allowance for Aril 2019 to March 2020 has only just been released this week. (Thur 03.01.19) If you're trying to book a family holiday during school holidays and get a good deal, good luck! If however, you don’t care when you take your holidays you will be fine. ( to be fair to the company they say this is changing.) • Basic hours booking...

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    Advice to Management

    Advice to management The basis behind Sensee’s business model makes a lot of sense. However, the day to day implantation seems lacking in some areas. Improve on the basics and sensee could be a homeworking company that is the 1st in its field and a company people would compete to work for. It’s a well-known fact if employees are happy within their role they are much more likely to stay with the company. Thus improving...

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    Sensée2019-01-05

    Sensée Response

    January 25, 2019Office Administrator

    Hi. Thank you for your comprehensive and well thought through feedback. We believe 100% in our business model and are constantly looking to improve processes and ways of working to ensure that our employees are happiest in their roles. In terms of the areas you highlight, ...

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  5. Helpful (3)

    "Stay Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent - DPD in Burnley, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sensée full-time for more than 2 years

    Pros

    Working from home so no commute, saves on transport costs.

    Cons

    Lot of politics involved, if you don't fit in you'll struggle. I saw plenty of staff ignored and seemed to be the only one making an effort to talk to. Management aren't the best, there are a few great team leaders but the rest are shocking. Live Desk team leaders are just a joke. I saw one promoted within a month of being on the account, not knowing a single thing and regularly had to deal with one issuing warnings when...

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    Advice to Management

    See above, plenty for management to do and change. The idea of home based CSA's sounds great, but your execution is very poor and leaves a lot to be desired.

    Sensée2019-01-22

    Sensée Response

    January 25, 2019Office Administrator

    Thanks for taking the time to give your feedback, and I’m sorry Sensée didn’t work out for you. We have tried to create a homeworking environment that works for everyone, and based on the feedback we get from our weekly employee surveys, most of the time we are successful in so ...

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  6. Helpful (3)

    "Actual homeworking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sensée full-time for more than 4 years

    Pros

    Simple job, pays the bills. Schedule my own hours (within certain requirements) and a very friendly working environment. It's good to know that while the job is from home, it is in fact a job. It's very easy to imagine that you'd be sitting at home in your office with your feet up and the TV on while answering calls, but it's not possible. As most jobs, while it's pretty easy to actually do, you require concentration...

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    Cons

    Can feel secluded at times due to working from home. Otherwise, it's a bit monotonous but that's not really Sensée's fault - it's the job I guess.

    Advice to Management

    Promote a culture where people feel more involved with one another. Perhaps more ways to get to know people who work for different accounts/clients/departments.

    Sensée2018-11-16

    Sensée Response

    November 21, 2018Office Administrator

    What a great review! Thank you for taking the time to leave this detailed review - it's much appreciated. We're glad working for Sensée has been a positive experience for you :)

  7. Helpful (1)

    "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sensée full-time

    Pros

    You get to work from home so no commuting which is really nice. Working from home is different to being in an office and took some adjustment but it works for me

    Cons

    You need to know it's flexible but not flexi time - but you do know a few weeks in advance.

    Sensée2018-11-08

    Sensée Response

    November 21, 2018Office Administrator

    Hi there, Thank you for taking the time to leave this review - it's nice to see you've benefited from the Sensée working model :)

  8. Helpful (5)

    "Okaayyyyish"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I worked at Sensée full-time for more than a year

    Pros

    Nice that its home based and you can pick your hrs

    Cons

    Business managers are very unhelpful and don't respond to emails they send out, Even though on the emails they clearly state they have an 'open door policy' and if anything bothers an adviser they can be approached but guess what ???!!! They never respond ...... Not much progression opportunities and even if anything comes up the managers pick their friends and don't even bother considering candidates with real experience...

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    Sensée2018-10-17

    Sensée Response

    November 21, 2018Office Administrator

    Hi, Thank you for taking the time to leave a reply. We take every measure we can to ensure all our staff feel supported by their managers, but sometimes this isn't always possible (particularly during busy periods). However, if you do feel that this wasn't the issue you describe, ...

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  9. Helpful (16)

    "Absolutely terrible how trainees are treated!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - DPD Customer Services 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Sensée full-time for more than a year

    Pros

    The role was easy enough. Colleagues were generally nice and supportive.

    Cons

    Absolute disgrace how I was treated. They preach empathy but show absolutely none toward employees! I booked hours for the first time ever using the system. Having worked 6 days in a row and thinking that I booked the Sunday off (honest mistake if its your first time ever using the system), I was sacked. No warnings. Nothing. Does that sound empathetic?

    Advice to Management

    Fire your HR department! I was a good worker. Punctual. I missed 1 shift due to inexperience booking hours (it was my first time!) and was fired. Ridiculously over the top reaction to such an innocent mix-up!

    Sensée2018-10-19
  10. Helpful (2)

    "Everything excellent other than holiday planning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Manchester, England

    I worked at Sensée part-time for more than 2 years

    Pros

    Work from home. Nice people. Excellent training

    Cons

    Can be difficult to get the time off you want

    Advice to Management

    Sort out today's and it would have been a straight five stars.

    Sensée2018-09-05
Found 77 reviews