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Severn Trent Reviews

Updated 17 January 2018
99 reviews

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3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Severn Trent Chief Executive Liv Garfield
Liv Garfield
42 Ratings

99 Employee Reviews

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Pros
Cons
  • Lots of changes in the industry could unsettle things within the business (in 3 reviews)

  • Work life balance is an issue due to under resourced (in 3 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Coventry, England
    Former Employee - General Manager in Coventry, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Severn Trent full-time (More than 10 years)

    Pros

    Worked for 30 years for STW. Enjoyed the variety, passion for customer service and focus on staff development. If you are willing to put the effort in then there are lots of opportunities available.

    Cons

    Often utilities are perceived as boring. This could not be further from the truth - they face some major challenges - climate change, water scarcity & affordability.


  2. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Coventry, England
    Former Employee - Manager in Coventry, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Severn Trent full-time (Less than a year)

    Pros

    Great with new senior mgt team

    Cons

    Not sure there really is any


  3. "Great Benefits Package, Low Salaries"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Severn Trent full-time

    Pros

    Pension scheme, sharesave scheme, flexible working

    Cons

    Pay could be much better.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Stafford, England
    Former Employee - Operations Manager in Stafford, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Severn Trent full-time (More than 3 years)

    Pros

    Well paid, pension, terms and conditions, sharesave, nice people

    Cons

    Support mechanisms not great, work life balance, stressfull, fast paced company, promotion opportunities

    Advice to Management

    its 2017


  6. "Recruitment and selection = terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Interest mission to deliver fresh water and santition, good location to work, competitive pay structure and benefits and promising career prospects.

    Cons

    Strung along for months while the hiring manager made up their mind about a second interview. Inconsistent feedback and cliqué.

    Advice to Management

    Be clear about who you want to hire and remain consistent with candidates. Do not waste people's time and have a clear recruitment and selection process which can be articulated to candidates.


  7. "Variety of opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Severn Trent full-time (More than 3 years)

    Pros

    Big company so lots of different aspects to get involved in

    Cons

    Some jobs can be a bit monotonous

    Advice to Management

    Find out what skills people have and work out what role they would be best at - don't be afraid to have people leave your department


  8. "Severn Trent on track"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Severn Trent part-time

    Pros

    Great people and attitude, high commitment and loyalty

    Cons

    Difficult external environment, political involvement makes future uncertain

    Advice to Management

    keep the faith, you are on the right track


  9. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer Engineer in Derby, England
    Current Employee - Programmer Engineer in Derby, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Severn Trent full-time (More than a year)

    Pros

    Staff are really friendly and career progression and training opportunities are great. Company looks after their staff well with lifestyle schemes

    Cons

    There isn’t much that is really bad about Severn Trent water, they have always looked after me. Sometime there can be a lot of travelling between sites but I suppose that is par for the course with a large organisation


  10. "Great Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer Engineer in Derby, England
    Current Employee - Programmer Engineer in Derby, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Severn Trent full-time (More than a year)

    Pros

    Fantastic training, great promotional prospects, FTSE 100 company, bonus, sharesave scheme, lifestyle benefits, care about their employees, awesome diversity of work, opportunities to move around the business

    Cons

    None I'm aware of at present


  11. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Severn Trent full-time

    Pros

    Good company benefits. Lots of opportunity to progress, if you have the right attitude towards it. My immediate managers were brilliant, one on one meetings were scheduled in often to check on productivity and ensure I was happy with everything. The company makes a great effort to keep you in the loop and involved with what's going on. They put a lot of effort into training you and ensuring you're comfortable and ready for the role.

    Cons

    I worked answering phone calls, so there are of course always cons to this (repetitive, can be boring etc). All of my colleges who'd worked in contact centers before told me that Severn Trent was the best of them all. There are targets to hit (call time, call quality, you have to transfer a certain number of customers to an insurance company each day, etc), but I still found I could take my time with customers and provide them service that I was happy with - so even though the targets are there, and there is that slight pressure, I still found the job satisfying. I left because I just didn't enjoy sitting in an office all day.

    Advice to Management

    Keep doing what you're doing.


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