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Severn Trent Water Reviews

Updated 13 October 2017
86 reviews

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Pros
Cons
  • Lots of changes in the industry could unsettle things within the business (in 3 reviews)

  • Upper management is getting better but my level manager is a bully who threatens you with your job if you do something wrong (in 3 reviews)

More Pros and Cons

  1. Helpful (2)

    "stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Loughborough, England
    Former Employee - Project Manager in Loughborough, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Severn Trent Water part-time (More than a year)

    Pros

    Unhelpful and dishonest company stay away

    Cons

    Everything if you look close

    Advice to Management

    Resign


  2. Helpful (2)

    "They dont care anymore"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Coventry, England
    Current Employee - Anonymous Employee in Coventry, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Severn Trent Water part-time (More than 10 years)

    Pros

    Good benefits pay, sharesave, annual leave

    Cons

    They no longer care about their staff. Worked here a long time they are getting worse

    Advice to Management

    If you carry on like this you will have no experienced staff left


  3. "Jobs for the boys (and girls)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Technician in Coventry, England
    Current Employee - Operations Technician in Coventry, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Severn Trent Water full-time (More than 3 years)

    Pros

    Good salary and pension. Fairly secure job. Good level of autonomy.

    Cons

    Nepotism is absolutely rife, difficult to get in unless you have family already in the job. Some sites feel like family businesses. Favouritism can be demotivating. Managers have limited technical expertise and rely upon operational staff while reminding them that they are expendable which alienates people.

    Advice to Management

    Listen to your staff.


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  5. "Front line staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The good things about STW are that hey take Health and safety very seriously. The benefits package is quite good and job security.

    Cons

    Cuts, cuts, cuts, that's all they want to do. More and more work is thrown onto you and not given enough time to do it. Upper management is getting better but my level manager is a bully who threatens you with your job if you do something wrong. I used to enjoy my job but not now. Stressed for a pittance of a pay.

    Advice to Management

    Look at your frontline staff. They are the ones that are out in all weathers , day and night. On call, Stressed, tired. Stop looking at us as a figure or as a cost. Also look at paying us a proper wage for what we do.


  6. Helpful (1)

    "AWFUL AWFUL EXPERIENCE WORKING FOR THIS COMPANY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Severn Trent Water full-time (More than 3 years)

    Pros

    Struggling to find anything positive about working for this company, apart from possibly a relatively nice building to work in.

    Cons

    Favouritism is rife. If you aren't the kind of person they want/ like then they make you feel awful and attempt to change who you are. If your face fits you'll be ok. Senior management are ignorant and sometimes don't even acknowledge team members who aren't on their "favourites" list. Bad manners are commonplace. The only job I have ever had where I have dreaded going into work. Poor salary compared to the national average. They want yes people and not people who have an opinion.

    Advice to Management

    Treat everybody equally not just your selected few. Acknowledge your team.


  7. Helpful (1)

    "Water industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Warwick, West Midlands, England
    Current Employee - Technician in Warwick, West Midlands, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Severn Trent Water full-time (More than 8 years)

    Pros

    Job security in most roles. Sick pay, holidays and sharesave scheme

    Cons

    Constantly want more for less. Front line jobs (often requiring 24/7 cover) targeted for quite substantial pay cuts. Some line managers treat their staff as expendable.

    Advice to Management

    Focus on staff happiness. First line management in some areas needs to be improved.


  8. "Programme Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Severn Trent Water full-time (More than 5 years)

    Pros

    The best thing about working for Severn Trent is the stability of the employment. Another thing that is important for me, personally, is the fact that the business serves the natural environment. Additionally there are good benefits, work atmosphere and training opportunities.

    Cons

    The career prospects are very limited. Line managers are not interested in developing their charges. It seems that they don't want people to be promoted. They even encourage to stay in one job position forever. To go up the ladder you need to play their game. Managers not really interested in long tangible benefits, but only on quick wins to promote themselves.

    Advice to Management

    Care more about people and developing them, noticing and praising their efforts. Don't change things for the sake of changing them in the effort to promote yourself. Don't focus on quick wins only, but see the big picture and the long term benefits to the business.
    However, this requires integrity.


  9. Helpful (3)

    "Making internal moves not financially viable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Severn Trent Water full-time

    Pros

    Great benefits package especially pension and share options, CEO very inspiring/enthusiastic, new buildings nice to work in, flexible working and working from home possible

    Cons

    Currently seeking to slash costs - canteen now very poor, very hard to get pay increases when moving between internal jobs, will often pay a new external person more than increase the salary of an internal person to an appropriate level to do the same job.

    Advice to Management

    Need to focus on the long term and be less short termist. Also address the internal pay issue noted above.


  10. "Focus on yourself, cheat if you have to."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The working environment is really good, pay was fantastic and they would actually listen and make changes. The ability to buy more holiday was great, regularly stalls would be set up within the main atrium so you can buy books perfumes etc.

    Free coffee and tea was also a bonus.

    They do recognise hard work, the rewards and recognition team are always working on fun ideas to motivate staff.

    You can really make a difference to a customers situation and they really do appreciate it.

    Being able to browse the Internet during idle time.

    I worked in the Credit management department (IOC) and working with different departments was very good but you will realise the billing department are very stupid.

    Cons

    Everything is based on stats, they don't care about anything else other than getting stats. They drill this from day one. If you don't meet stats they WILL get rid off you.

    They're constantly employing more and more people rather then developing current staff.

    Management is a joke, there's too much favouritism. You're constantly being watched, anything you do that's against there policies they will force you out eventually.

    They hate being challenged, as soon as you challenge them they will target you and call a probation hearing.

    You unfortunately have to put your targets before the service you offer customers. For example paperless billing was a big mark down if you didn't ask. Sometimes this isn't relevant to customers who are elderly and find it difficult to view bills. You are forced to put them on the online services.

    This job is super stressful with regards to stats that are too far out. They need to reevaluate how they deal with this.

    Your encouraged to ask for support and take control, but this goes against you when taken to a probation hearing.

    It's a hostile environment and if you want to progress then you need to bend the rules. Unfortunately it's the only way.

    Floor support is very good however management are very very snide. Also watch what you say as people who want to move up will snitch on you to management.

    Advice to Management

    Develop your current staff instead of hiring new groups who don't have a clue.

    Don't just call probation meetings when you like. The situation of the employee needs to be considered as well as the scoring system for monthly scores.


  11. Helpful (1)

    "Great company, as long as you work at HQ"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Severn Trent Water full-time (More than 3 years)

    Pros

    Progressive modern company. Looking at personal growth and industry innovation. A good place to start with. Well looked after, supported. Collaborative. A Professional and well run company but not a stuffy formal environment

    Cons

    Employees at satellite sites may feel left out from the fun and games. Some benefits and freebies are only useful for employees based at HQ

    Advice to Management

    Keep doing what you are doing. Keep looking after your staff. Keep listening (which you do very well) Don't forget that a lot of your employees are not and have never been to HQ, throw some appreciation their way occasionally. Its no fun being the unloved red haired step child..


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