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Severn Trent Water Reviews

Updated 13 October 2017
86 reviews

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86 Employee Reviews

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Pros
Cons
  • Lots of changes in the industry could unsettle things within the business (in 3 reviews)

  • Upper management is getting better but my level manager is a bully who threatens you with your job if you do something wrong (in 3 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Coventry, England
    Current Employee - Anonymous Employee in Coventry, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Severn Trent Water full-time (Less than a year)

    Pros

    HR are always look to make the employee experience as positive as possible. Benefits are ok but pension is very good at double match up to 7.5% ee and 15% ers
    Good prospects if you are liked at a senior level. Good work life balance.

    Cons

    Pay is generally on the low side. Lots of changes in the industry could unsettle things within the business. Waiting list for car parking space in head office which you have to pay for. Employee engagement is very low in some areas of the business.

    Advice to Management

    Pay more or look at better benefits package or you will fail to bring in the best people.


  2. Helpful (2)

    "Customer Service Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Coventry, England
    Current Employee - Customer Service Representative in Coventry, England
    Doesn't Recommend
    Negative Outlook

    I have been working at Severn Trent Water (Less than a year)

    Pros

    The company provides a clean work environment.

    Cons

    The company doe's not acknowledge complaints from employees such as how some upper management treat them. Employees are told one thing when hired, and another after they've been working there awhile. Employees are not treated with respect as to their work and are treated as only "a warm body"to fill the position. There is little if any training.

    Advice to Management

    They need to respect their employees and treat them as human beings.


  3. Helpful (2)

    "Good opportunities but only if you can get past the internal politics!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Procurement Category Specialist in Coventry, England
    Former Employee - Procurement Category Specialist in Coventry, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Severn Trent Water full-time (Less than a year)

    Pros

    Immediate team were excellent and were always willing to put themselves out to help you.
    Excellent flexibility to work at other locations and from home if required. Help and support is available but you are not micro managed so cannot fault that at all.

    Cons

    Higher and Senior management team ask your expert opinions relating to projects and then just ignore all comments, suggestions and direction that you recommend.
    Very blinkered culture where SMT determine what they want to achieve without finding out if and how it can be done.
    Also lots of regulation dodging where the legal representatives advice is very rarely taken on board and adhered to.

    Advice to Management

    Take the blinkers off and use the experience of your workforce to guide and direct your strategies.


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  5. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Coventry, England
    Former Employee - Customer Service Advisor in Coventry, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice building, pay generous compared to similar roles

    Cons

    Management choose friends for promotions

    Advice to Management

    Be fair


  6. "Summer Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Rotational programme
    Interaction with senior members
    Collaborative culture
    People

    Cons

    Some work seemed pointless
    Career progression


  7. "Call centre-Credit Management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Management Advisor in Coventry, England
    Former Employee - Credit Management Advisor in Coventry, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Severn Trent Water full-time (Less than a year)

    Pros

    Genuine care about health and wellbeing of staff, unlimited tea/coffee! Bonuses, share purchase scheme. 6 weeks paid training. Casual dress. Good salary for role, rising to 19k+ after probation! Save Tax/NI on water bills.
    Friendly competition.
    Lots of rewards and prizes for great customer feedback.
    On site dry cleaning
    Emergency leave for family emergencies.

    Cons

    UNPAID staff meetings after hours. Food is provided, but would rather be paid for the time!
    Unflexibility in shifts. Having to arrive 10 mins early to set up before starting shift.
    Micro-managed.
    No wifi in building.

    Expensive canteen for lower paid workers.

    Incompetent duty managers, thinning of management.
    WORST HR/Recruitment I have ever experienced.
    Who you know, not what you know.
    Lack of responsibility for customer complaints/problems.
    Too many departments, not enough staff.
    Reading off of a script.
    Focus on stats, getting payments from everyone, even if they cannot afford a single penny. Pushing benefit deductions, online billing and

    Advice to Management

    More responsibility for no pay is not 'development'. It only encourages people to leave! No 6 MONTH probation based on stats, being told in first week you may not have a job if stats arent up to scratch. Look at WHY high turnover of staff is so bad, not just endlessly recruiting.
    Flexibility for parents, those of us with caring commitments.


  8. "3 years, no loyalty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Management Advisor in Coventry, England
    Former Employee - Credit Management Advisor in Coventry, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Severn Trent Water full-time (More than 3 years)

    Pros

    They offer great pay for the job and have a good share-save scheme letting you buy shares at a discounted price. Pension is good as well. The new Senior Management are down-to-earth, creative, inspiring.

    Cons

    The middle and lower management stuck in old ways, treat you like a naughty child at school and seem to regularly undermine the new CEO's "think outside the box" attitude to customer service.

    Individual bonuses scrapped and free annual shares all scrapped in last year or so.

    The turnover of staff, even for a call centre, is high. This is partly down to the Team Leaders and their manager (in Credit Management in Coventry for my experience) clearly wanting rid of certain employees. This is backed up by being able to accurately predict attempted sackings of 3 certain employees 5-10 months before they were even taken down a Diciplinary route, all for suspiously minor and irrelevant reasons.

    The number of staff forced off on long-term absence with stress/depression is alarmingly high, and despite a very uninspiring campaing recently introduced in the company to reduce this, from experience in such a toxic environment as IOC (the department), this job role is responsible for easily half of this time people take off.

    Advice to Management

    Investigate IOC's management structure. Liv and Andy, you have both been class since coming into Severn Trent and I respected you both during my time there. I sent Liv an email when I'd left to bring certain practices in this department to her attention, and it's up to her whether she wants to respond to them or not.

    Don't take these managers on their face value, I've got many stories about certain managers which would impact their ability to work in their role. I'm not a grass, but managers getting "very close" with their employees, married managers getting lapdances and other managers sending me videos of this (I still have the screenshots) is probably just the start.


  9. "Some good people mired in poor management and processes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    There are some very good people within the business

    Cons

    Too many silos, incredibly poor morale in areas, head office hot desking is awful


  10. "Good company"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrator in Coventry, England
    Former Employee - Administrator in Coventry, England

    I worked at Severn Trent Water (Less than a year)

    Pros

    The pay was rather good, I worked through an agency and was on £13per hour, also a good canteen.

    Cons

    My contract was ended with no notice given.


  11. "Good company, benefits & progression"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Electrical Engineer in Sheffield, England
    Current Employee - Electrical Engineer in Sheffield, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Severn Trent Water full-time (More than 5 years)

    Pros

    good working environment, benefits, support and career progression

    Cons

    varied role, may not suit all electrical engineering applicants.


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