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Severn Trent Water Reviews

Updated 16 November 2017
100 reviews

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Pros
Cons
  • Senior management are ignorant and sometimes don't even acknowledge team members who aren't on their "favourites" list (in 7 reviews)

  • Lots of changes in the industry could unsettle things within the business (in 3 reviews)

More Pros and Cons

  1. "Customer Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Coventry, England
    Current Employee - Customer Service Specialist in Coventry, England
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Severn Trent Water full-time (More than 5 years)

    Pros

    Pension reward scheme, Buy company Shares, Inspiring great People, Great Progression, and friendly staff.

    Cons

    Shift Patterns, No Onsite parking.

    Advice to Management

    Improvement on Shift Patterns.


  2. "Great people with a fantastic work ethic for quality, but invasion of commercial practises will degrade service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in Coventry, England
    Former Employee - Senior Project Manager in Coventry, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Severn Trent Water full-time (More than 3 years)

    Pros

    Fantastic people, attention to detail, focus on quality product, open door policy of CEO, health and safety ethics, local people working for local people

    Cons

    Commercial pressures of opening market, small scale empire building, political pressures between conflicting personalities in management, introduction of consultancy culture

    Advice to Management

    Slow down and don't burn out the staff


  3. "Not a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Coventry, England
    Former Employee - Anonymous Employee in Coventry, England
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Severn Trent Water full-time (Less than a year)

    Pros

    Some good managers although getting one is like winning the lottery, sadly, I lost.
    Infrastructure is interesting to learn about
    Safety is seen as important

    Cons

    Some Managers know very little about management or how to listen.
    Too much emphasis on meeting targets with the incentive of a bonus, as a result, everything is rushed and the staff at ground level have to pick up the mess.
    Blame culture
    HR takes ages to do anything

    Advice to Management

    Start looking at the way you run things and remove the main emphasis on hitting targets. Granted, there is a need to meet regulation but it should be done properly and not rushed, that way, people will be able to do their jobs as intended and not have to improvise to sort out the problems. Sort out HR and get rid of Project Managers, they dont serve any real purpose.


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  5. Helpful (1)

    "Coventry Head Office based HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Severn Trent Water full-time (More than a year)

    Pros

    * Coventry head office is fantastic with great facilities
    * People within in my team and other teams all very friendly and welcoming
    * Lots of things needed to be improved so the role looked very interesting at the start
    *CEO - is very inspiring
    *I was proud to work for Severn Trent at the start of my employment

    Cons

    * Unfortunately management do not challenge the Senior Leaders within the business with new ideas and process improvements . There is a culture of we have always done it this way. I must say this goes against the CEO's message to the business.

    *Internal pay policy restrictions are causing people who want to progress & have talent to the leave the business as other companies can offer them progression and higher salaries.

    *Work life balance is an issue due to under resourced.

    *High turnover of staff

    * An arrogance is developing with management and a culture if you don't like it leave we will find someone else.

    Contract says 37hrs per week but you will be doing an extra 6-8 hours per week unpaid just to deal with the sheer volume of work

    Advice to Management

    This could be a great place to work if you would listen to staff ideas and feedback . Ask experienced staff for there input before making changes to process & procedures to understand if this will work in the real world.

    Please look at the internal reward policy or you are going to continue to lose talented people.


  6. Helpful (3)

    "stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Loughborough, England
    Former Employee - Project Manager in Loughborough, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Severn Trent Water part-time (More than a year)

    Pros

    Unhelpful and dishonest company stay away

    Cons

    Everything if you look close

    Advice to Management

    Resign


  7. Helpful (3)

    "They dont care anymore"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Coventry, England
    Current Employee - Anonymous Employee in Coventry, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Severn Trent Water part-time (More than 10 years)

    Pros

    Good benefits pay, sharesave, annual leave

    Cons

    They no longer care about their staff. Worked here a long time they are getting worse

    Advice to Management

    If you carry on like this you will have no experienced staff left


  8. "Jobs for the boys (and girls)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Technician in Coventry, England
    Current Employee - Operations Technician in Coventry, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Severn Trent Water full-time (More than 3 years)

    Pros

    Good salary and pension. Fairly secure job. Good level of autonomy.

    Cons

    Nepotism is absolutely rife, difficult to get in unless you have family already in the job. Some sites feel like family businesses. Favouritism can be demotivating. Managers have limited technical expertise and rely upon operational staff while reminding them that they are expendable which alienates people.

    Advice to Management

    Listen to your staff.


  9. "Front line staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The good things about STW are that hey take Health and safety very seriously. The benefits package is quite good and job security.

    Cons

    Cuts, cuts, cuts, that's all they want to do. More and more work is thrown onto you and not given enough time to do it. Upper management is getting better but my level manager is a bully who threatens you with your job if you do something wrong. I used to enjoy my job but not now. Stressed for a pittance of a pay.

    Advice to Management

    Look at your frontline staff. They are the ones that are out in all weathers , day and night. On call, Stressed, tired. Stop looking at us as a figure or as a cost. Also look at paying us a proper wage for what we do.


  10. Helpful (3)

    "AWFUL AWFUL EXPERIENCE WORKING FOR THIS COMPANY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Severn Trent Water full-time (More than 3 years)

    Pros

    Struggling to find anything positive about working for this company, apart from possibly a relatively nice building to work in.

    Cons

    Favouritism is rife. If you aren't the kind of person they want/ like then they make you feel awful and attempt to change who you are. If your face fits you'll be ok. Senior management are ignorant and sometimes don't even acknowledge team members who aren't on their "favourites" list. Bad manners are commonplace. The only job I have ever had where I have dreaded going into work. Poor salary compared to the national average. They want yes people and not people who have an opinion.

    Advice to Management

    Treat everybody equally not just your selected few. Acknowledge your team.


  11. Helpful (1)

    "Water industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Warwick, West Midlands, England
    Current Employee - Technician in Warwick, West Midlands, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Severn Trent Water full-time (More than 8 years)

    Pros

    Job security in most roles. Sick pay, holidays and sharesave scheme

    Cons

    Constantly want more for less. Front line jobs (often requiring 24/7 cover) targeted for quite substantial pay cuts. Some line managers treat their staff as expendable.

    Advice to Management

    Focus on staff happiness. First line management in some areas needs to be improved.


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