Shop Direct Reviews | Glassdoor.co.uk

Shop Direct Reviews

Updated 9 July 2018
65 reviews

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4.1
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Henry Birch
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65 Employee Reviews

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Pros
Cons
  • "This breeds problems with colleagues particularly at senior management level, particularly come mid year and end of year" (in 3 reviews)

  • "Very Poor wifi to the point I just used my personal" (in 4 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Liverpool, England
    Current Employee - Anonymous Employee in Liverpool, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shop Direct (More than a year)

    Pros

    Great people, great products, great leaders, great colleague discounts! Pay and benefits are great as is the flexibility to get the job done plus lead a full life outside of work .

    Cons

    Going through significant transformation and change which can leave some people unsettled. Resilience required and ability to work in modern collaborative ways.

    Shop Direct Response

    8 Nov 2017 – Employer Brand Manager

    Thank you for your review! We couldn’t agree more about the great teams, products and leaders that we have across our business. We’re really happy to hear you’re having such a positive experience... More


  2. "A great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Speke, England
    Current Employee - Anonymous Employee in Speke, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Shop Direct full-time (Less than a year)

    Pros

    People are nice, flexible working, good discounts and encourage a good work/ home balance

    Cons

    Big transformation has put long term staff off

    Shop Direct Response

    10 Jul 2018 – Employer Brand Manager

    Thanks for taking the time to leave a review about your time working here, we frequently receive great feedback about people like yourself who make this place what it is! With ambitions as big as... More

  3. "Fraud"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Specialist in Bolton, England
    Current Employee - Fraud Specialist in Bolton, England

    I have been working at Shop Direct full-time (Less than a year)

    Pros

    Great people. Great team. Great opportunities to progress

    Cons

    I haven't worked there long enough to figure out the cons yet

    Advice to Management

    None

    Shop Direct Response

    10 Jul 2018 – Employer Brand Manager

    Thanks so much for taking time out to leave a review, we value feedback... it's what makes the Shop Direct world go round!


  4. Helpful (1)

    "Good but not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Liverpool, England
    Former Employee - Anonymous Employee in Liverpool, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Shop Direct full-time (More than a year)

    Pros

    Good benefits - staff discounts
    Depends what team you're in but overall nice people to work with
    Nice office & facilities

    Cons

    Hierarchical, stifled management
    A lot of egos
    Some managers resent the idea of flexible working whilst some embrace it - need more consistency
    Hard to execute projects well, constantly changing priorities from management

    Advice to Management

    Listen more to all members of staff, not just senior management
    Live the values more consistently
    Empower your colleagues

    Shop Direct Response

    11 Jul 2018 – Employer Brand Manager

    Hey, thanks for taking the time to leave your review, we really do appreciate it. Our flexible benefits package offers colleagues choice in how we reward them for the difference that they make here... More


  5. "Review Title"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Liverpool, England
    Current Employee - Anonymous Employee in Liverpool, England

    I have been working at Shop Direct full-time (More than 10 years)

    Pros

    Investment, Open to new ideas and ways of working, Benefits

    Cons

    Technical debt sometimes holds us back

    Shop Direct Response

    11 Jul 2018 – Employer Brand Manager

    Thanks for your review and rating! An experiment-friendly business, with a fail-fast mentality means new ideas and ways of working are embraced, there's always room to improve and #innovate :-)


  6. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Technologist in Liverpool, England
    Current Employee - Product Technologist in Liverpool, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shop Direct full-time (More than 10 years)

    Pros

    Worked for the company in different roles for nearly 18 years
    Always been encouraged to progress within the company
    Great team of people to work with
    Company very keen on flexible working and work life balance
    Pay and Benefits are very competitive
    Fun and friendly environment to work in.

    Cons

    It can be frustrating and can take a while to implement changes/ ideas within the business .

    Shop Direct Response

    6 Apr 2018 – Employer Brand Manager

    Thank you for taking the time to leave a review, it's great to hear about the positive experiences you've had with your teams over the last 18 years - wow! Flexible working is something we know is... More


  7. "Great company with lots of focus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Speke, England
    Current Employee - Anonymous Employee in Speke, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Shop Direct full-time (More than a year)

    Pros

    Employees encouraged to expand their skills,
     product teams to focus on set areas with all dev, test, ba etc in same squad to deliver quality fast
    Onsite free gym and wellbeing centre
    Flexible working
    Friendly people
    Staff discounts
    Great atmosphere
    Always lots of interesting things happening in the street

    Cons

    Going through change to process and sometime this is difficult for people to get on board with

    Advice to Management

    Keep the level of trust that has been built up, especially when people are moving to product squads from core siloed teams

  8. Helpful (3)

    "Lost it’s sparkle"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager in Speke, England
    Current Employee - Team Manager in Speke, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Shop Direct full-time (Less than a year)

    Pros

    Open plan office with great atmosphere. Staff lovely and always happy to help or advise. Salary good with additional shine benefits. Gym and corporate beauty on site. Flexible hours with a bit of negotiation.

    Cons

    Cannot speak up as seen as negative. Staff not clear on what they should be doing or achieving. Bullying seems to be the way to reach deadlines. Recent changes were chaotic and not managed well. Interim staff Managing changes but didn’t know what it was changing from. Staff moral low.

    Advice to Management

    Trust is one of the values along with together. Ask staff for their views they know more than you think. Listen to your teams and direct them. They want to work for Shop Direct as well as to make things easily accessible to more people. Be honest.


  9. Helpful (5)

    "So glad I got out! There is life after SD"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Speke, England
    Former Employee - Senior Manager in Speke, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Shop Direct full-time (More than 3 years)

    Pros

    Nice offices, good financial perks and benefits for a north west employer.

    Cons

    Wow, where to begin. The most toxic, cliquey, and poisonous environment I have ever seen. You can basically cut the company in half. 50% are the normal, hardworking, professional, courteous people proud of their specialisms. The rest are manipulative, lying showmen, or smiling assassins as they are referred to internally. And there’s a lot of them so be very careful before you think about joining. The problems are masked by HR and the long serving members of this team are also playing the same game as the rest. The reason is they pay fantastic salaries for very little output. But the people who worked beneath my level are underpaid, overworked and most of the time bullied. Sticking up pictures ramming values down people’s throats does not create a great working culture. Hence why your now losing talent yet again.

    Advice to Management

    Step down, you are preventing really great young talent coming through the ranks.


  10. Helpful (2)

    "Awful, toxic place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Shaw, North West England, England
    Former Employee - Anonymous Employee in Shaw, North West England, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Shop Direct full-time (More than 5 years)

    Pros

    The pay was good when overtime was factored in.

    Cons

    Management largely were a group of unprofessional, ruthless yes men

    Having 'Values' crammed into your brain at every turn by individuals that clearly didn't believe, or live up to them

    Hard work is not rewarded, hard workers must work harder, they implemented an internal rewards system which was being badly abused by management for significant financial gain (£5 to pass holidays through!)

    Real progression is non existent, new managers do not share the same rights, pay or privileges as older managers, despite having the same role and responsibilites

     The business is continually slitting the throats of its hard workers, and its only a matter of time before they disenfranchise enough of them to see a significant drop in worker quality

    Constant boasting of record profits while continually scheming to reduce worker pay, and expecting us to be happy with the companies performance

    Advice to Management

    Keep doing what you are doing, and you will ruin a company that used to be good.


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