Shop Direct Reviews | Glassdoor.co.uk

Shop Direct Reviews

Updated 17 November 2018
70 reviews

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4.2
StarStarStarStarStar
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Henry Birch
4 Ratings

Employee Reviews

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Pros
Cons
  • "There has been a significant turn over in senior management with many of the most respected leaders leaving to go to competitors" (in 4 reviews)

  • "Very Poor wifi to the point I just used my personal" (in 4 reviews)

More Pros and Cons

  1. Featured Review

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Technologist in Liverpool, England
    Current Employee - Product Technologist in Liverpool, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shop Direct full-time (More than 10 years)

    Pros

    Worked for the company in different roles for nearly 18 years
    Always been encouraged to progress within the company
    Great team of people to work with
    Company very keen on flexible working and work life balance
    Pay and Benefits are very competitive
    Fun and friendly environment to work in.

    Cons

    It can be frustrating and can take a while to implement changes/ ideas within the business .

    Shop Direct Response

    6 Apr 2018 – Employer Brand Manager

    Thank you for taking the time to leave a review, it's great to hear about the positive experiences you've had with your teams over the last 18 years - wow! Flexible working is something we know is... More


  2. "Constantly changing and improving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advisor in Bolton, England
    Current Employee - Advisor in Bolton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shop Direct full-time (More than 8 years)

    Pros

    They're willing and are actively continually improving work environments. Opportunities to develop are quite frequent internally.

    Cons

    The changes can take a while to take effect so colleagues may not feel the benefits. Middle management can be a little stuck in their ways.

    Advice to Management

    Attempt a common sense approach on some occasions. Continue listening to colleagues to further develop and improve the individuals.

    Shop Direct Response

    19 Nov 2018 – Employer Brand Manager

    Thanks for taking the time out to leave a review, we put a lot of focus into our working environment to create a space colleagues feel inspired to work in, so I'm glad you are seeing the changes... More

  3. Helpful (1)

    "Started off great but has no chance of career progression"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Manager in Shaw, North West England, England
    Former Employee - Warehouse Manager in Shaw, North West England, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Shop Direct part-time (More than 5 years)

    Pros

    - friendly environment
    - good hours
    - good pay

    Cons

    - internal politics
    - favouritism
    - little involvement in business changes.

    Advice to Management

    Stop playing favourites when hiring managers. It's the reason why management levels leave a lot to desire.

    Shop Direct Response

    19 Nov 2018 – Talent Acquisition Partner

    Thanks for taking the time to leave a review. I'm sorry to hear that your time here didn't live up to early expectations. Happy to chat through though to understand more if you'd like to get in touch... More


  4. "Great family feel and atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Payment Negotiator in Liverpool, England
    Former Employee - Payment Negotiator in Liverpool, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shop Direct full-time

    Pros

    Great team and fun working environment, training and support is great,

    Cons

    Would like to see more career opportunities outside of the contact centre

    Shop Direct Response

    19 Nov 2018 – Employer Brand Manager

    Thanks for taking the time to leave us a review. It’s really good to hear your positive feedback on the training and support you received during your time here, our trainers are based on site and... More


  5. "payments clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Payments Clerk in Liverpool, England
    Former Employee - Payments Clerk in Liverpool, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Shop Direct full-time (More than 10 years)

    Pros

    friendly people good working enviroment

    Cons

    always looking for new people

    Advice to Management

    knowledge is more important


  6. "Collections advisor"

    StarStarStarStarStar
    Current Employee - Collections Advisor in Aintree, England
    Current Employee - Collections Advisor in Aintree, England
    Recommends
    Approves of CEO

    I have been working at Shop Direct full-time (Less than a year)

    Pros

    Positive vibes in the workplace

    Cons

    Work hours are slightly unsociable

    Shop Direct Response

    6 Sep 2018 – Employer Brand Manager

    Hey, thanks for leaving a review for us. We're pleased you enjoy the environment in Aintree, we hear lots of great feedback about the office and the great people there. We like to think the shift... More


  7. "A great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Speke, England
    Current Employee - Anonymous Employee in Speke, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Shop Direct full-time (Less than a year)

    Pros

    People are nice, flexible working, good discounts and encourage a good work/ home balance

    Cons

    Big transformation has put long term staff off

    Shop Direct Response

    10 Jul 2018 – Employer Brand Manager

    Thanks for taking the time to leave a review about your time working here, we frequently receive great feedback about people like yourself who make this place what it is! With ambitions as big as... More

  8. "Fraud"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Specialist in Bolton, England
    Current Employee - Fraud Specialist in Bolton, England

    I have been working at Shop Direct full-time (Less than a year)

    Pros

    Great people. Great team. Great opportunities to progress

    Cons

    I haven't worked there long enough to figure out the cons yet

    Advice to Management

    None

    Shop Direct Response

    10 Jul 2018 – Employer Brand Manager

    Thanks so much for taking time out to leave a review, we value feedback... it's what makes the Shop Direct world go round!


  9. Helpful (1)

    "Good but not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Liverpool, England
    Former Employee - Anonymous Employee in Liverpool, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Shop Direct full-time (More than a year)

    Pros

    Good benefits - staff discounts
    Depends what team you're in but overall nice people to work with
    Nice office & facilities

    Cons

    Hierarchical, stifled management
    A lot of egos
    Some managers resent the idea of flexible working whilst some embrace it - need more consistency
    Hard to execute projects well, constantly changing priorities from management

    Advice to Management

    Listen more to all members of staff, not just senior management
    Live the values more consistently
    Empower your colleagues

    Shop Direct Response

    11 Jul 2018 – Employer Brand Manager

    Hey, thanks for taking the time to leave your review, we really do appreciate it. Our flexible benefits package offers colleagues choice in how we reward them for the difference that they make here... More


  10. "Review Title"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Liverpool, England
    Current Employee - Anonymous Employee in Liverpool, England

    I have been working at Shop Direct full-time (More than 10 years)

    Pros

    Investment, Open to new ideas and ways of working, Benefits

    Cons

    Technical debt sometimes holds us back

    Shop Direct Response

    11 Jul 2018 – Employer Brand Manager

    Thanks for your review and rating! An experiment-friendly business, with a fail-fast mentality means new ideas and ways of working are embraced, there's always room to improve and #innovate :-)