Shop Direct Reviews | Glassdoor.co.uk

Shop Direct Reviews

Updated 6 Nov 2019

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4.1
82%
Recommend to a Friend
93%
Approve of CEO
Shop Direct CEO Henry Birch (no image)
Henry Birch
32 Ratings
Pros
Cons
More Pros and Cons
  1. Featured Review

    "Best recruitment/onboarding process ever received"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Head of Software Engineering in Liverpool, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shop Direct full-time for less than a year

    Pros

    Very consistent & clear communication Very clear process during recruitment/offer Very visible and accessible exec line Very inclusive and engaging culture Very ambitious and exciting plans

    Cons

    The onsite Costa, Juice bar, and restaurant are far too appealing!!

    Advice to Management

    More of the same right now please.

    Shop Direct2019-07-30
  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Speke, England
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Shop Direct full-time for more than 5 years

    Pros

    * Good pay compared to other companies in the region * Onsite gym * Very flexible working conditions

    Cons

    * Could be a bit more transparent * Over reliance on contractors rather than recruiting perms

    Shop Direct2019-11-05
  3. "Good company and nice people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Data Scientist in Speke, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Shop Direct full-time for more than a year

    Pros

    Good people, friendly environment, benefits and payed holidays are the best ever I've seen.

    Cons

    Very slow pace, very slow to make any change. Data infrastructure is quite old.

    Shop Direct2019-11-06
  4. Helpful (1)

    "Clarity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Fraud Specialist in Bolton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shop Direct full-time for more than a year

    Pros

    Everything is laid out in blunt honesty. No need to decipher meaning from actions. Colleagues welcoming and helpful

    Cons

    Low progression, IT awful can think of nothing else

    Shop Direct2019-10-02
  5. "A great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Head of Logistics in Speke, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shop Direct full-time for more than 10 years

    Pros

    Very collaborative, supportive environment. High paced Excellent facilities at head office Great people Constantly evolving

    Cons

    Still working on getting rid of some ancient core systems, some frustrations around the pace of IT change as a result.

    Shop Direct2019-10-04
  6. "Great place to work - highly recommend to anyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Derby, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shop Direct full-time for less than a year

    Pros

    Shop Direct values their people and they show this in numerous ways. This can be through the facilities they provide so colleagues have chance to get away from work and actually have a gym to go to, 5* restaurant or just an area to chill. Love their stance on communication and they try to engage with all colleagues at all levels. People make the place as their are so many people who are fantastic to work with. This... goes back to Shop Direct Values and culture they drive which works for me and is rare to find.

    Show More

    Cons

    Challenging and complex business to understand. Due to the age of the business there is baggage, but along with this comes learnings to improve the companies future.

    Advice to Management

    Challenging but in a positive way.

    Shop Direct2019-09-26
  7. "Incompetent company/management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bolton, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Shop Direct full-time for more than a year

    Pros

    Dream on, there are no pros!

    Cons

    These imbecile managers treat staff like they are children. They are very unorganised, they go on like they are above all. We are in 2019 and you have to take your lunch at set time and you have a few mins personal time. Your phones have to be in the locker as if though they have some top secrets. The company is a joke, their ways are a joke, management are a joke, the owner is a joke!

    Advice to Management

    Get off cloud 9, take the pole out that is so far up, learn to be peoples person and work with your staff not against them. Allow staff to take lunch and breaks when they want and dont penalise them for the few seconds or mins that they may be late from their personal time. You are by far the most ridiculous, incompetent, imbeciles I have come across and keep your hype down, your going on like you earning good money... you bell e

    Show More
    Shop Direct2019-10-30
  8. "Great at attracting talent, but they treat staff terribly once you're in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Colleague in Speke, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Shop Direct full-time for more than 5 years

    Pros

    They talk the talk that's for sure and do a great job of making everything look rosy. Definitely skilled salesman!

    Cons

    Promised promotions that never materialise, endlessly moving goal posts, constant flux and change to no end and false promises of bonuses are rife!

    Advice to Management

    Get your finances in order and don't promise staff things that you can't deliver. Walk the walk instead of just talking the talk.

    Shop Direct2019-10-29
  9. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Head of Category in Speke, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shop Direct full-time for more than 10 years

    Pros

    Shop Direct is an ambitious business, high achieving and invests in it’s future. It is also an inclusive, inspiring, motivational and extremely supportive place to work.

    Cons

    I actually don’t see any downsides to working at Shop Direct.

    Shop Direct2019-09-14
  10. "Shop Direct Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director in Liverpool, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shop Direct full-time for more than 3 years

    Pros

    Greta people, forward thinking business which is going places!

    Cons

    Sometimes bureaucratic and process driven

    Advice to Management

    Empower the teams and encourage pace and agility

    Shop Direct2019-09-11
Found 111 reviews