ShopKeep Reviews

Updated 17 Feb 2021

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3.7
65%
Recommend to a Friend
89%
Approve of CEO
ShopKeep CEO Michael DeSimone (no image)
Michael DeSimone
81 Ratings
Pros
Cons
  • "Implement a longer, extensive training for either customer care advisors or account executives(in 16 reviews)

  • "Growing pains, Turnover, Some unhappy employees(in 9 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Love it"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Fab Role 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ShopKeep full-time for more than 3 years

    Pros

    Given independence to do your job well. Respected in the role. Have the chance to take on new and more duties. Great Vibe, Great people and enjoyable role. Flexible if emergencies etc. Good managers.

    Cons

    Not much room for development or growth depending on location. A lot of high expectations in the role. A lot of knowledge you need to retain and know at the drop of a hat.

  2. "Good company to grow in!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Junior Software Developer in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ShopKeep full-time for more than a year

    Pros

    Good training, patient with developers, good technology stack, good workplace environment

    Cons

    On call rotation not mentioned in Job advertisement or Interview. Long working hours.


  3. "Work Life Balance"

    4.0
    Current Employee - QA Test Engineer in Belfast, Northern Ireland

    I have been working at ShopKeep full-time for more than a year

    Pros

    Work life balance Good team members

    Cons

    I can't think of any. Good place to work

  4. "Fantastic experience"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Associate in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ShopKeep full-time

    Pros

    My experience so far at ShopKeep has been fantastic. Clear communication between teams and excellent training. Good salary and benefits. Friendly and approachable colleagues and team leads. Generous annual leave.

    Cons

    None that I can think of.

  5. Helpful (1)

    "Good people and a good company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Team Lead in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ShopKeep full-time for more than 3 years

    Pros

    Good technical team-mates. Trips to NY and conferences. Management care about their employees. Good work life balance.

    Cons

    Too many meetings for rituals re: Agile - takes away from the development experience. However this is true in any company.

    Continue reading
  6. Helpful (1)

    "Great Place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ShopKeep full-time for less than a year

    Pros

    Great teams to work within WFH policy is great Leadership team are open and transparent

    Cons

    Communication could be better across teams

  7. COVID-19

    "Good place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Engineer in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ShopKeep full-time for more than 3 years

    Pros

    Interesting technology Opportunities to see plenty of the stack The hackathons are great Supportive engineering leadership

    Cons

    Some of the legacy tech stack is hard to work on but we are working through it

    Continue reading
  8. "Great place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Lead Engineer in Belfast, Northern Ireland
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at ShopKeep full-time for more than 3 years

    Pros

    Engineers were given a lot of trust and autonomy to do the right thing. Great culture of improvement. Lots of room for career growth and learning.

    Cons

    Not many, company priorities shifted from time to time which led to team restructures and moves which could feel disruptive.

  9. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineering Manager in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ShopKeep full-time

    Pros

    Good culture and some great teams

    Cons

    Busy crossover periods with other offices

  10. "Smart people, interesting work"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Former Employee 
    Approves of CEO

    I worked at ShopKeep full-time for less than a year

    Pros

    Great people, benefits and interesting work

    Cons

    Some great managers, some not so great managers.

Viewing 1 - 10 of 162 English Reviews

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