Shopify Guru Reviews

Updated 15 Sep 2020

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3.3
46%
Recommend to a Friend
81%
Approve of CEO
Shopify CEO Tobias Lütke
Tobias Lütke
107 Ratings
  1. Helpful (5)

    "Shopify"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    Guru (Remote) 
    Doesn't Recommend

    I worked at Shopify for less than a year

    Pros

    - work from home - swag - learning varied skills

    Cons

    - laidback culture is not actually laidback - poor support - insufficient training

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  2. "Pretty good for the most part"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Remote Guru in Edmonton, AB
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shopify full-time for less than a year

    Pros

    remote, good pay, great benefits, equipment provided

    Cons

    mentally draining, hard to separate work from home

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  3. "Good culture and benefits, no room for growth"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Guru - Remote in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Shopify full-time for more than a year

    Pros

    Great company culture, awesome above and beyond benefits.

    Cons

    Role became more sales based than service which led to more micromanaging. Also, everyone made it seem like there was lots of room for growth but that was far from the truth.

  4. Helpful (17)

    "Systematic Problems"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Guru in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Shopify full-time for more than 3 years

    Pros

    The people are amazing Working from home offers flexibility The benefits package is impressive You'll learn more than you ever thought possible

    Cons

    Working from home can be isolating Being remote means you don't get paid as much as someone working in the office (and they don't keep up with cost of living - hope you like making the same salary for 5 years straight) When perks are given company-wide, Support is usually excluded, or given a watered-down version Perks don't pay the bills, but are included when they evaluate your compensation and tell you it's "on par with industry standard" Growth outside of Support is all but impossible. Success stories exist but are maybe 1% Chokehold on scheduling - good luck trying to take a vacation or even take a pee break when you need it Decision makers are far removed from the front line. The Shopify they talk about publicly doesn't exist. Major changes happen daily. Support lives in chaos. Huge decisions are made and then walked back within hours You're expected to keep track of changes but given no time to do so Management's perception of what the job is vs the reality of what it actually is differ appallingly No metrics for success, no consistency in evaluation. Raises based on "impact", but "impact" is undefined and raises are so rare that most people think assume don't exist. Leadership with minimal training, human resources issues abound and don't get handled appropriately Gaslighting happens everywhere - you'll be told there's no issue and everything is fine, even as you're struggling to stay afloat Senior/Executive management is 90 + % white and male. No interest in differing perspectives or changing status quo at the top. Support workers are expendable

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  5. "Amazing benefits and good salary"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Remote Shopify Guru in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shopify full-time for less than a year

    Pros

    Amazing benefits, great starting salary, supportive work environment

    Cons

    High stress and pressure, you have to work weekends on a rotating basis

  6. Helpful (7)

    "50/50 Chance you'll end up with a great leader versus wildly inadequate leader"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Guru - Remote in Vancouver, BC
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Shopify full-time for more than a year

    Pros

    Good pay to start, great benefits, expense account

    Cons

    Many of the leadership were promoted out of necessity and weren't fit to lead. Lots of double standards in what they believe versus what they expect of employees. Didn't receive any support from upper management when it was needed.

  7. Helpful (1)

    "Great job if you put the work in"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Support Guru in Galway
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    Benefits are incredible and training is great

    Cons

    3 chats is too much sometimes & has negative effects for both employees & merchants

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  8. Helpful (2)

    "Okay place to work overall"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Guru - Remote in Toronto, ON
    Doesn't Recommend
    Negative Outlook

    I worked at Shopify full-time for more than 3 years

    Pros

    You work with a lot of great people and are able to develop a lot of great relationships. Overall benefits are great, working from home is great.

    Cons

    Limited growth opportunities in support, stricter vacation guidelines compared to the rest of the company, remote culture is different from the culture in office, it's a high and fast paced environment so if it's something that you aren't used to - it may cause you anxiety.

  9. Helpful (1)

    "Amazing company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Guru in Waterford
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for less than a year

    Pros

    Good pay. Work from home. Great culture

    Cons

    Can be a bit lonely sometimes.

    Shopify Response

    Social Care

    Hey, thank you for posting a review! I'm glad to hear you're enjoying your experience overall, we try to make everyone's work environment as positive as possible. So it's great to see this as a positive for you! I hear what you're saying about feeling a little lonely sometimes. It can be difficult to connect when we all mostly work from home now. Personally, my role is also remote, so I understand you here! Slack is a great resource to connect with others, especially as physical meetups are more difficult in recent times. If you're based in Waterford, #ireland-social or #ireland-wellbeing are great ones to check out if you haven't already, there are some great resources shared in those channels. Thank you again for leaving a review!

  10. Helpful (6)

    "Great place to work, pay could be better based on the amount of work."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Guru in Vancouver, BC
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Shopify full-time for more than a year

    Pros

    Strong support structure from team and upper management. Mental health and self care are is very high at all levels of management and executives. Amazing health package and stock options. Very intense and in-depth training program.

    Cons

    Mental Health and burnout is high in this role specifically. Pay is way below what it should be especially since the amount of work can be overwhelming.

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Found 157 reviews