Shutterfly Customer Service Representative Reviews | Glassdoor.co.uk

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Shutterfly Customer Service Representative Reviews

Updated 13 Nov 2018

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2.9
74%
Recommend to a Friend
Shutterfly CEO Ryan OHara
Ryan OHara
0 Ratings
  1. Helpful (5)

    "Customer Service"

    StarStarStarStarStar
    Current Employee - Customer Service Representative in Fort Mill, SC

    I have been working at Shutterfly full-time for more than 3 years

    Pros

    This is the absolute worst place in the world to work. They bait you to thinking it's a family oriented company when all they care about are numbers. Do not come to work for them it will waste your time and sanity. There is no work life balance at all. They use you up and take your ideas, then let you go when they don't need you anymore. Management is the worse and has been for the last year. They keep losing long... term people and wonder why.

    Show More

    Cons

    Do not come to work here!

    Advice to Management

    Fire everyone and start over from Top-down

    Shutterfly2018-11-13
  2. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shutterfly full-time for more than a year

    Pros

    I loved working there and the environment was very cool and relaxed.

    Cons

    Nothing, I loved it

    Shutterfly2018-08-23
  3. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Santa Clara, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shutterfly full-time for more than 8 years

    Pros

    Great place to work with a lot of passion for getting things done right.

    Cons

    There needs to be some better communication between the departments.

    Advice to Management

    Get more involved with the other departments

    Shutterfly2018-06-14
  4. "GREAT ATMOSPHERE"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Former Contractor - Customer Service Representative in Fort Mill, SC
    Recommends
    Approves of CEO

    I worked at Shutterfly

    Pros

    Laid back, free to help customers how you saw fit, management was very helpful, decent pay, give aways!

    Cons

    Not much advancement, not many pay raises, lay offs

    Shutterfly2018-04-13
  5. "Great"

    StarStarStarStarStar
    Former Employee - Customer Service Representative in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shutterfly full-time for less than a year

    Pros

    flexible time off schedule for employees

    Cons

    not great benefits if you're there short term

    Shutterfly2018-03-08
  6. "Worth checking out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tempe, AZ
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Shutterfly full-time for more than 5 years

    Pros

    Excellent benefits Everyone is quite nice and willing to help others Outstanding products

    Cons

    Few opportunities for advancement

    Advice to Management

    Improve communication, like why orders are late and how to respond to customers about problems with their order.

    Shutterfly2017-10-30
  7. Helpful (2)

    "Customer care rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Shakopee, MN
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Shutterfly full-time for more than 3 years

    Pros

    Employee promotions are kind of nice

    Cons

    Minimal training for tomany products

    Shutterfly2017-10-09
  8. "Custoemer Sevice Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Shakopee, MN

    I have been working at Shutterfly full-time for less than a year

    Pros

    The facility and work conditions are a plus

    Cons

    There are few growth opportunities for Customer Service agents

    Advice to Management

    Pay better

    Shutterfly2017-05-03
  9. Helpful (5)

    "Meh."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Shutterfly full-time for more than a year

    Pros

    Some of the people who work here are great!

    Cons

    Too many to even list. Run!

    Shutterfly2017-02-08
  10. Helpful (10)

    "Share Life's Joy."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Shutterfly full-time for more than a year

    Pros

    Supportive coworkers and free product credits.

    Cons

    I don't recommend working here because it's a very elitist environment. Some people in management don't have any idea how to do their job correctly. On top of everything else, most of the customer service employees are sub-contracted under Corestaff services, which is a temp agency. The company doesn't value each employee enough to give everyone the benefits they deserve for all of their hard work.

    Advice to Management

    Make every employee a permanent employee with benefits, and maybe the turnover rate wouldn't be so high as it is now. The company motto is to share life's joy, so share it. Make employees want to come to work every day and do the best they can.

    Shutterfly2016-12-18
Found 27 reviews