There are things that will be required of you they forget to tell you in the interview. 1) You are required to respond to or deal with anything that comes in before 5pm, whether or not you are the account manager of the account. If you leave before that, you must check in when you get home to make sure everything was handled...even if it is not your direct client. You might be working late hours doing so. I knew of people who worked till 10pm on a regular basis. 2) You will be required to rotate working on the weekends and holidays with your team members. Sometimes that isn't a big deal, but it was not something that I was told until it was my turn to work on a weekend. If I had been told weekend and holiday work was required, I might have given it a second thought before accepting. Having to excuse yourself from Thanksgiving dinner to work for a few hours was not acceptable in my book, especially since it wasn't disclosed in the interview. 3) The training is literally the worst. You will get 2 weeks of an overview and then tossed to your team who will be too overworked to actually be able to answer your questions. 4) And while I am talking about getting questions answered, because there is no structured training program that everyone does, you will get different answers to the same question depending on who you ask. Even managers will give incorrect answers or not know the answers. 5) If you want to find answers yourself, there are literally multiple places you have to search in order to find info, if you can find info directly relevant to your specific question. You will spend hours trying to find any help through their resources. 6) If you don't 'fit in' they will write you up for bogus reasons and pretend you 'don't meet standards'. I was told by many people that it takes at least a year before you start to get the hang of things. But I know of several people who were written up after only a few months for 'not meeting standards'. 7)They use 'client facing terminology'. There were times that terminology was a blatant lie. 8) As an Account Coordinator, you will be doing the work of an Account Manager, which is 2 levels above an AC but not being paid as an AM. 9) There is a high probability that you will get thrown into an account with insufficient knowledge and no back up. It was not uncommon for people who were hired and after a few months, were put in charge of an account and had no idea what they were doing. I knew of one person who had to run meetings with clients by themselves after only working there for a few months. 10) Clients are not told that their new account person isn't an actual Account Manager and had only worked there for a few months. 11) Plan on learning to fake it till you make it. If you are unsure about anything, never admit it to anyone...ever. Do yourself a favor and try to find work elsewhere. If you do work for them, have a backup plan and don't plan on staying very long. I personally can't think of a good reason to work here because the experience you get won't amount to much either since the training is so terrible.
