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Skipton Building Society Reviews

Updated 15 December 2017
32 reviews

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3.6
StarStarStarStarStar
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Skipton Building Society Group Chief Executive David Cutter
David Cutter
15 Ratings

32 Employee Reviews

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  1. Featured Review

    "Best company I have worked for so far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager
    Current Employee - Branch Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Skipton Building Society full-time

    Pros

    Skipton genuinely believes in delivering the right customer outcomes without putting people and customers under any pressure. What I love about this company is that there is no hierarchy culture and you are always treated with respect regardless of your job role. The Leadership team provides clear direction and any changes are thought through before they are implemented. The company invests a lot of time and money into people development . I have only worked for the society for just over 2 years and I have developed my skills so much over this priod that I can honestly say that i go home everyday with a great sense of achievement whether it's from helping a collegue or a customer.

    Cons

    Career opportunities are limited for branch staff.

    Advice to Management

    Bring back large town allowances and this allowance doesn't have to be a big amount. As long as it covers some of the parking costs in city centre branches, it would help keep existing employees and recruit new part timers. I know some people park half an hour away and walk to the branch to avoid daily costs so they are tired before they even start their day. Other than this small thing my advice to management would be to keep up the good work and invest in some new technology to move on with the times..... Why not localise some of the assessments and courses to save on travel costs to the head office and put that money to better use. May be hire some regional assessors instead ??


  2. "Great organisation to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Assistant in Skipton, England
    Current Employee - Executive Assistant in Skipton, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Skipton Building Society full-time (More than 10 years)

    Pros

    Management are very open to employees views - annual employee survey and management do review the results and comments and take them on board . Rewards are pretty much in line with the overall financial sector. Values & culture fit well for the business strategy - it is impressive to see an organisation where the people strategy, reflects the business strategy - clearly see the people as the ones who achieve the strategy.

    Cons

    Flexibility - there needs to be a set procedure in place. At the moment it is left to the managers discretion which doesn't allow equal opportunities for all employees.

    Advice to Management

    Walk the floor - you will be seen as more open if you do!

    Skipton Building Society Response

    4 Jan 2018 – Group Chief Executive

    Thank you for taking the time to provide a review.
    We’ve been working hard and really listening to understand what’s important to our colleagues so it’s great to hear how well we’re doing and about... More


  3. "A truly great place to work"

    StarStarStarStarStar
    Current Employee - Team Leader in Skipton, England
    Current Employee - Team Leader in Skipton, England
    Recommends

    I have been working at Skipton Building Society full-time (More than 10 years)

    Pros

    I've worked here for over 25 years and have never wanted to work anywhere else. There are so many opportunities to move between teams and progress your career - you will never be bored.
    We keep an emphasis on maintaining excellent customer journeys and there is an emphasis on getting good customer outcomes right.
    Strong values which are lived day to day by colleagues at all levels.
    Collaborative culture with a One Team ethos.
    Platinum Investors in People awarded this year.
    Fabulous building and environment to work in with really good facilities - subsidized restaurant with excellent food.
    Good rewards package including excellent company pension contributions.
    Good work / life balance with supportive management team.
    Open communication encouraged with a feedback culture.

    Cons

    I can't think of anything at the moment that I would change - love it here.

    Skipton Building Society Response

    19 Dec 2017 – Culture, Engagement & Performance Lead

    Thank you for sharing your experience of working at Skipton. The Society is keen to continue to develop with the feedback it receives and it is great that it is resulting in such a positive... More


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  5. "Stuck in the past"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Leeds, England
    Former Employee - Anonymous Employee in Leeds, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Skipton Building Society full-time (More than 5 years)

    Pros

    Work-life balance is generally good.
    Nice rural location - makes a change from big cities.
    Colleagues are nice overall.
    Canteen.

    Cons

    Micromanagement.
    Poor salaries and benefits.
    Offices need an upgrade.
    Lack of commerciality
    Lagging behind rivals like Yorkshire and Leeds Building Societies.

    Advice to Management

    Freshen up the Board and Senior Leadership team. Too many people been there for too long. Needs fresh impetus and ideas. Take a look at YBS for example. New Chief Executive and FD in last 12 months with a variety of credible experience.

    Skipton Building Society Response

    9 Nov 2017 – Resourcing Manager

    We’re sorry your experience working at Skipton wasn’t as positive as others have said. We’d like to reassure you that we do listen and will continue to listen to our colleagues feedback, and work... More


  6. "Very supportive culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Skipton, England
    Current Employee - Human Resources in Skipton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Skipton Building Society full-time (More than a year)

    Pros

    Encouraged to share ideas, suggest ways we can improve the business, supported with your development and encouraged to support others

    Cons

    Pay is not the best although the benefits are comparable with other similar companies and they are reviewed fairly regularly.

    Skipton Building Society Response

    12 Sep 2017 – Head of People Services

    Thanks for your post and apologies for taking so long to respond. We are delighted to hear your positive comments and encouraged that you feel able to express your views as we are committed to... More


  7. "Software Developer"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Skipton Building Society full-time (More than 10 years)

    Pros

    The environment including the building and location.

    Cons

    Tendency to focus on employees weaknesses rather than their strengths.


  8. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Skipton Building Society full-time

    Pros

    The people and the environment

    Cons

    Stuck in the dark ages on some things - hard to take change forward


  9. "Give it a miss"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good amount of holiday entitlement

    Cons

    Unprofessional management
    Hiring managers openly discuss and ridicule candidate CVs
    Poor career progression

    Advice to Management

    Wake up to the unprofessional culture in some departments

    Skipton Building Society Response

    27 Jun 2017 – Resourcing Manager

    Thank you for posting your review. In order to give us the opportunity to investigate your observations around an open discussion of a Candidates CV we would ask you to contact our Resourcing Team at... More


  10. "Best place I have worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Skipton, England
    Current Employee - Anonymous Employee in Skipton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Skipton Building Society full-time (More than 5 years)

    Pros

    Can be yourself
    People-oriented
    Leaders don't have big egos
    Lots of development opportunities
    Not hierarchical
    Customer service excellent
    Good benefits
    Lots of talented people
    Skipton do lots for the community

    Cons

    Ambition can outstrip ability/resource to deliver
    Pockets of dinosaurs hold us back

    Advice to Management

    Maintain people and customer focus and the financials will follow


  11. "New Lending and Retention Call Taker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - New Lending and Retention Call Taker in Skipton, England
    Current Employee - New Lending and Retention Call Taker in Skipton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Skipton Building Society full-time

    Pros

    Good work ethos with values I believe in. A company who really cares for its workers as well as its clients

    Cons

    Lieu time cannot be claimed if working less than 15 minutes beyond your scheduled finish time, even though you cant 'hang up' or terminate or pass a call on to another colleague.

    Advice to Management

    Reconsider your policy of not allowing people to reclaim lieu time unless they are on the phone for more than 15 minutes after their finish time.


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