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Skipton Building Society Reviews

Updated 30 March 2017
22 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Approve of CEO
Skipton Building Society Group Chief Executive David Cutter
David Cutter
10 Ratings

22 Employee Reviews

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  1. Featured Review

    "Customer Review Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Review Advisor in Middlesbrough, England
    Current Employee - Customer Review Advisor in Middlesbrough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Skipton Building Society (More than 5 years)

    Pros

    Working with a great team, treating customers as "peopl e" and no pressure from Skipton to "mis-sell" Friendly atmosphere and wages not bad either! Hard work recognised

    Cons

    Would rather work all day Saturday and have one day off through the week. Paperwork often duplicated which is really unnecessary.

    Advice to Management

    Working on a Saturday morning sometimes does not suit customers needs. Perhaps working all day Saturday would be better and offer staff a day off through the week.


  2. "New Lending and Retention Call Taker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - New Lending and Retention Call Taker in Skipton, England
    Current Employee - New Lending and Retention Call Taker in Skipton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Skipton Building Society full-time

    Pros

    Good work ethos with values I believe in. A company who really cares for its workers as well as its clients

    Cons

    Lieu time cannot be claimed if working less than 15 minutes beyond your scheduled finish time, even though you cant 'hang up' or terminate or pass a call on to another colleague.

    Advice to Management

    Reconsider your policy of not allowing people to reclaim lieu time unless they are on the phone for more than 15 minutes after their finish time.


  3. "Easy to get in, hard to progress"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager in Skipton, England
    Current Employee - IT Manager in Skipton, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Skipton Building Society full-time (More than 10 years)

    Pros

    Other benefits aside from pay are decent.

    Cons

    Full of cliques. If your face doesn't fit, or you are not into dating managers then don't expect much in ways of career progression. It doesn't matter about your ability or capability to do a role, it's more about building "relatonships" (see above)- there are a lot of people completely in the wrong roles and management cannot seem to handle this.
    Its easy to join SBS/SFS as it seems the majority of new positions are filled with external rather than internal candidates, and many times I've witnessed managers go direct to market without giving existing staff a chance. I have seen a manager refuse an internal candidate as "they are a paki", and likewise witnessed a mortgage get rejected for the same reason. For the location of SFS, their ethnicity is not representative.
    Their performance reviews are shocking: managers don't seem to know how to undertake them or follow the framework that they had launched after they got rid of SFS. Its just a mess, and on top of it there are managers who just make up their own which makes it impossible to engage with. Cross-sharing of knowledge is pretty much non existent, and is deliberately withheld as there is a fear of people becoming better than management (and they would rather you spend hours doing a task on the wrong tools/software, rather than spend 20 quid on a license for the correct tools) .
    There seems to be an excessive number of managers/senior managers, and inefficient meetings. The FA's are also quite abusive at times

    Advice to Management

    Upskill your staff, and encourage progression: this would save us alot of money both in time wastage and errors!

    Skipton Building Society Response

    5 Apr 2017 – Resourcing Manager

    Thank you for taking the time to leave this review and bringing your views to our attention. We appreciate that you have concerns around career progression but wish to be clear that we do not ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great Employers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Skipton, England
    Former Employee - Project Manager in Skipton, England
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Committed to Staff Development. Supportive company culture, Pleasantly located head office

    Cons

    There isn't much to complain about.


  6. "Branch manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BRANCH MANAGER/BUSINESS DEVELOPMENT MANAGER in Cleveleys, England
    Current Employee - BRANCH MANAGER/BUSINESS DEVELOPMENT MANAGER in Cleveleys, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Skipton Building Society (More than 5 years)

    Pros

    The best employer I've ever worked for, look after staff, listen to staff, respects everyone, great promotional opportunities, has a family feel, compared to any other employer by far the best!

    Cons

    None I can think of ..................

    Advice to Management

    Keep doing what they are doing


  7. "A financial institution that cares about its workers and customers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - **** Manager in Skipton, England
    Current Employee - **** Manager in Skipton, England
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The feeling of belonging and having an important role to play in the success of the Society. At Skipton you really feel valued, and are playing an important role in customer satisfaction.
    Great commute, continually improving benefits package, on site café and restaurant.

    Cons

    Salary not as high as central Leeds, but improving.

    Advice to Management

    Keep up the great work!


  8. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Skipton, England
    Current Employee - Anonymous Employee in Skipton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Skipton Building Society full-time (More than 3 years)

    Pros

    The Society offers a genuine family feel, like you belong from the outset. Their values are clear and I have experienced investment in delvelopment of their people at a level I've not seen in other employers

    Cons

    The pace of change is relentless as the Society continues to grow and change to meet the needs of its customers.

    Advice to Management

    Keep doing what you're doing mostly. Change is needed and is for the benefit of our customers but be mindful of the impact of delivering so much change at such a fast pace.


  9. Helpful (1)

    "Still a good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Audit in Skipton, England
    Former Employee - Audit in Skipton, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Skipton Building Society (More than 10 years)

    Pros

    Great atmosphere and investment in people

    Cons

    Culture changing over time and not necessarily for the better

    Advice to Management

    listen to the feedback from your staff


  10. "Skipton Building Society- Administrative Assistant (Temporary)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Skipton, England
    Former Employee - Administrative Assistant in Skipton, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Skipton Building Society full-time (Less than a year)

    Pros

    Decent pay within a friendly team atmosphere. Basic duties are relatively simple and repetitive, requiring a basic level of computer proficiency to perform.

    Cons

    Due to the temporary nature of the position I held, training was minimal and responsibilities were kept to simple and repetitive tasks.


  11. Helpful (1)

    "Awful, never worked for a worse organisation."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Newbury, England
    Former Employee - Branch Manager in Newbury, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Skipton Building Society full-time (Less than a year)

    Pros

    None. I hope this building society collapses.

    Cons

    Treated badly from start to finish despite turning a branch successful. Was given a good rating on my review and literally the next day told to clear my office out for no reason what so ever. I would have taken to court for unfair dismissal but as I had been there a week under 6 months, employment law does not allow this.

    Advice to Management

    After the way I was treated there I would not share any advice I could give.


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