Sky Glasgow Reviews

Pros

Great money and benefits free sky

Cons

Angry customers are quite frequent

Pros

Incentives and company sick pay

Cons

Abuse constantly from customers and management forcing you to sell to customers who have called to say they cant afford their services

Pros

Free sky tv. Good incentives. Brilliant colleagues.

Cons

From the very beginning I knew that their mental health policies/show boating was purely superficial. I advised an academy manager of my poor mental health and was advised that everyone felt that way and it was normal. Little to no support from a lot of the managers when it comes to mental health and if you try to take some time away you’re faced with absence hearings and “sanctions” which is enough to raise anyone’s anxiety. I knew people in the Glasgow call centre that had been sanctioned because they were off following the loss of their parents... explain to me how that is promoting mental health awareness? In the 2.5 years I worked there the bonus structure changed multiple times to the point we are now capped. I went from earning 800+ monthly to only being able to earn 620 maximum. Which was a massive change to my income especially during a pandemic when everyone is struggling. I’m thankful to whoever went to the police and local government in regards to the response of the pandemic because they cared very little for the safety of their employees at the start of the pandemic. I can’t believe a company as large as sky did not have any form of contingency plan if we were required to work from home. They *promote* people who are 6 months into the job that are clueless to raise the next batch of agents to show what a brilliant opportunity sky is and that you will progress. The reality is that people in there that are genuinely fantastic at their job are over looked for years on end. It gets to the point that most stop applying for role model or SIM because it’s too disheartening to be rejected again because someone with the right face has came along. Also sending bullies to work for other areas of the business because they get reported is not helping and only dissuades people from reporting power hungry managers and bullies. It’s a shame because some of the managers are genuinely amazing. If it wasn’t for my previous manager I would have left less than a year into the role. The final nail in the coffin was when I was off for a period of time struggling with grief and depression when I requested a Occ Health app to discuss options for change in hours/less strict stats I was told occ health would not be able to do anything for me. Also on my final day my new manager didn’t bother to show me out the building and hasn’t bothered to contact me since to apologise or thank me for my time. I was a hard worker and my sales were fantastic. I deserved better.

Pros

Somewhat good money with a bonus Never late with payments Opportunity to make a little extra due to various promotions and overlays Interesting job in the beginning, keeps you on your toes You get social skills, and there's good time management involved Helps you understand how corporations and telecoms providers work

Cons

Horrible money without the bonus The job gets harder the longer you're doing it, because Sky changes things every few weeks/months for the worse Sometimes you end up making less, because the bonus scheme is paid 3 months later, changes constantly and is not clear - they could trim it by 10% and no one would know Soul-sucking KPI and numbers chase Makes you feel like another cog in the machine, regardless of what they're telling you If you're happy-clappy and make friends with managers then you go places, if not then you're stuck doing the same thing and are essentially forced out Can feel like a cult with all the 'OUR CUSTOMERS NEED US' talk Dead end job within Sky - you're only a call centre serf, and if you are chatty and manage to rise through the ranks, you'll still be a call centre reeve. It's really hard to be seen as something other then a call centre employee afterwards