Sky Glasgow Reviews

Updated 21 Jan 2021

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3.6
55%
Recommend to a Friend
83%
Approve of CEO
Sky CEO  Jeremy Darroch
Jeremy Darroch
37 Ratings
  1. "Amazing managers and staff and money"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retention Agent in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sky full-time for more than 8 years

    Pros

    Great money and benefits free sky

    Cons

    Angry customers are quite frequent

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  2. "Ok"

    4.0
    Current Employee - Office Manager in Coatbridge, Scotland

    I have been working at Sky full-time

    Pros

    Good support when of sick

    Cons

    Shift pattern and some cleeks you get that in offices and call centre


  3. "pay"

    5.0
    Current Employee - Team Leader in Glasgow, Scotland

    I have been working at Sky full-time for more than 3 years

    Pros

    good payment structure and good benifits

    Cons

    Bonus structure chnages from time to time

  4. "Its ok"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Advisor in Glasgow, Scotland
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Sky part-time for more than a year

    Pros

    Incentives and company sick pay

    Cons

    Abuse constantly from customers and management forcing you to sell to customers who have called to say they cant afford their services

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  5. COVID-19
    Helpful (3)

    "2.5 years not valued."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retentions Agent in Glasgow, Scotland
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Sky full-time for more than a year

    Pros

    Free sky tv. Good incentives. Brilliant colleagues.

    Cons

    From the very beginning I knew that their mental health policies/show boating was purely superficial. I advised an academy manager of my poor mental health and was advised that everyone felt that way and it was normal. Little to no support from a lot of the managers when it comes to mental health and if you try to take some time away you’re faced with absence hearings and “sanctions” which is enough to raise anyone’s anxiety. I knew people in the Glasgow call centre that had been sanctioned because they were off following the loss of their parents... explain to me how that is promoting mental health awareness? In the 2.5 years I worked there the bonus structure changed multiple times to the point we are now capped. I went from earning 800+ monthly to only being able to earn 620 maximum. Which was a massive change to my income especially during a pandemic when everyone is struggling. I’m thankful to whoever went to the police and local government in regards to the response of the pandemic because they cared very little for the safety of their employees at the start of the pandemic. I can’t believe a company as large as sky did not have any form of contingency plan if we were required to work from home. They *promote* people who are 6 months into the job that are clueless to raise the next batch of agents to show what a brilliant opportunity sky is and that you will progress. The reality is that people in there that are genuinely fantastic at their job are over looked for years on end. It gets to the point that most stop applying for role model or SIM because it’s too disheartening to be rejected again because someone with the right face has came along. Also sending bullies to work for other areas of the business because they get reported is not helping and only dissuades people from reporting power hungry managers and bullies. It’s a shame because some of the managers are genuinely amazing. If it wasn’t for my previous manager I would have left less than a year into the role. The final nail in the coffin was when I was off for a period of time struggling with grief and depression when I requested a Occ Health app to discuss options for change in hours/less strict stats I was told occ health would not be able to do anything for me. Also on my final day my new manager didn’t bother to show me out the building and hasn’t bothered to contact me since to apologise or thank me for my time. I was a hard worker and my sales were fantastic. I deserved better.

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  6. "Amazing"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Sales Advisor in Uddingston, Scotland
    Recommends

    I worked at Sky full-time

    Pros

    Great training and bonus incentives. Good managers

    Cons

    Weekends and possible 11 hour shifts

  7. "Good Company"

    4.0
    Former Employee - Systems Engineer in Glasgow, Scotland
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Sky part-time for more than a year

    Pros

    Good people to work with

    Cons

    Decent pay but would prefer higher

  8. Helpful (2)

    "If you are the managers' friend, you'll go places. If not..."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Advisor in Glasgow, Scotland
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at Sky full-time for more than 3 years

    Pros

    Somewhat good money with a bonus Never late with payments Opportunity to make a little extra due to various promotions and overlays Interesting job in the beginning, keeps you on your toes You get social skills, and there's good time management involved Helps you understand how corporations and telecoms providers work

    Cons

    Horrible money without the bonus The job gets harder the longer you're doing it, because Sky changes things every few weeks/months for the worse Sometimes you end up making less, because the bonus scheme is paid 3 months later, changes constantly and is not clear - they could trim it by 10% and no one would know Soul-sucking KPI and numbers chase Makes you feel like another cog in the machine, regardless of what they're telling you If you're happy-clappy and make friends with managers then you go places, if not then you're stuck doing the same thing and are essentially forced out Can feel like a cult with all the 'OUR CUSTOMERS NEED US' talk Dead end job within Sky - you're only a call centre serf, and if you are chatty and manage to rise through the ranks, you'll still be a call centre reeve. It's really hard to be seen as something other then a call centre employee afterwards

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  9. "Good money, if you have no conscience"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retention Specialist in Glasgow, Scotland
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Sky full-time for more than a year

    Pros

    Good bonuses if you don't care about conning people into crap they don't need.

    Cons

    They turn it into a high pressure sales job with ridiculous shift patterns that rely on your life revolving around work

  10. "Great Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Consulting Support Analyst in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sky full-time for more than 10 years

    Pros

    Everything - Fast paced environment with the ability to make big changes when you and your colleagues put your mind to it

    Cons

    Work Life Balance at times can be challenging but it swing in roundabouts

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