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Sky Reviews

Updated 5 Dec 2023

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Found 2,623 of over 5K reviews
3.7
68% Recommend to a Friend
Sky Group CEO Dana Strong
76% Approve of CEO

Found 3,102 of over 5K reviews

3.7
68%
Recommend to a Friend
76%
Approve of CEO
Sky Group CEO Dana Strong
Dana Strong
510 Ratings

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "Good benefits including free Sky tv package and internet Chance to progress your career Study support Hybrid working(in 547 reviews)
  • "The people I work with are great and feel like I started a job now I'm making it a career.(in 323 reviews)
  • "Free Sky and the benefits are okay, you can earn decent commission if you are prepared to sell your soul to the devil.(in 221 reviews)
  • "flexibility and good work/life balance(in 136 reviews)
  • "Good pay but expected to do the impossible...expected to handle every call no longer than 15 minutes(in 136 reviews)
Cons
    1. 5.0
      24 Oct 2023
      Software Reliability Engineer
      Current Employee, more than 3 years
      London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing place to work, great campus, great work-life balance

      Cons

      campus is quite far from central London, no full-remote opportunities

      1. 3.0
        18 Nov 2023
        Accessibility Advisor
        Former Employee, more than 8 years
        Dunfermline, Scotland
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Good salary for a customer service position bonus A lot of people stay on the job because of their team. Free Sky TV and discounts

        Cons

        Changing goalposts for bonus tough environment where you are given the tools to do the job you are asked to do but can be a thankless job. The fixes they put in place don't always resolve the issue. They always seem to create process to feedback that really don't do much of anything. Difficult to develop beyond customer service role meaning little career progression.

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        1. 4.0
          28 Nov 2023
          Software Engineer
          Current Employee, more than 1 year
          Isleworth, England
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Focused on fostering a positive work culture. Lots of meetings involved in how we can work better and boost morale.

          Cons

          Starting to enforce a minimum two days in office rule. Parent company is Comcast and a lot of merging of teams and changes have disrupted many teams and has caused uncertainty. Champions I&D but in senior levels you see less of this and the stereotypical types of people go for these positions more often than others.

          1
          1. 2.0
            5 Dec 2023
            Anonymous Employee
            Current Employee, more than 8 years
            London, England
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Friendly colleagues and good benefits

            Cons

            From January 2024 attendance is being monitored by line managers to see which office we're in and when. If we don't work from the office for three days a week it will become a disciplinary issue.

            1. 1.0
              17 Nov 2023
              Customer Sales Advisor
              Current Employee, less than 1 year
              Livingston, Scotland
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Home working available Free sky tv & broadband Commission on sales

              Cons

              Recruited during covid lockdown when people were losing jobs. Position was call centre, trying to convince people not to downgrade or cancel subscriptions. And also upsell other products. Management give unrealistic sales targets & have low morals. The whole company is very micromanaged. Calls from the public trying to reduce their subscriptions to get bills down due to losing jobs and management would criticise if you didn’t try to cross sell other sky products or convince them not to downgrade. Working environment is awful and so much pressure to avoid customers downgrading. Toilet breaks were timed as well as any other breaks.

              1
              1. 4.0
                2 Nov 2023
                Business Analyst
                Current Employee, more than 3 years
                Livingston, Scotland
                Recommend
                CEO Approval
                Business Outlook

                Pros

                The people can be really positive, most come from the contact centre setting and are really down to earth and their first concern is the customer experience. Work life balance is good. There are a lot of opportunities for development.

                Cons

                Hierarchy, pace of work can be unrealistic, promotions are dangled like carrots in front of several people at once, can be cliquey office like anywhere, while they make efforts towards being an inclusive environment I have witnessed several occasions with the Leadership team that show the base values are not all there.

                1
                1. 5.0
                  4 Dec 2023
                  Customer Sales Advisor
                  Current Employee, less than 1 year
                  Glasgow, Scotland
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  - Great company benefits - 30 Days holiday - Huge opportunity for progression

                  Cons

                  - Shift pattern can be an issue

                  1. 5.0
                    4 Dec 2023
                    Creative Manager
                    Former Employee
                    London, England
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Good people and an amazing office

                    Cons

                    Only one office which is located outside of central london

                    1. 3.0
                      4 Dec 2023
                      Customer Service Representative
                      Former Employee
                      Sheffield, England
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Benefits to bring staff in

                      Cons

                      Odd rotas, not very flexible

                      1. 4.0
                        1 Dec 2023
                        Customer Service
                        Current Employee, more than 3 years
                        Livingston, Scotland
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Good benefits and you get sick pay

                        Cons

                        Bad management no room to grow when being part time

                      Viewing 1 - 10 of 3,102 Reviews
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                      Sky Reviews FAQs

                      Sky has an overall rating of 3.7 out of 5, based on over 5,410 reviews left anonymously by employees. 68% of employees would recommend working at Sky to a friend and 57% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, Sky employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Sky. This rating has decreased by -1% over the last 12 months.

                      68% of Sky employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Sky 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

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                      Glassdoor has 5,410 Sky reviews submitted anonymously by Sky employees. Read employee reviews and ratings on Glassdoor to decide if Sky is right for you.