Smashbox Cosmetics Reviews

Updated Oct 14, 2021

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Found 80 of over 96 reviews

2.8
43%
Recommend to a Friend
28%
Approve of CEO
Smashbox Cosmetics Brand President  Beth DiNardo
Beth DiNardo
24 Ratings
Pros
  • "So many benifits to working with smashbox, so many incentives and amazing opportunities(in 8 reviews)

  • "I loved working within the Estée Lauder group(in 6 reviews)

  • Cons
  • "Smashbox the brand/photo studio and(in 5 reviews)

  • "No benefits offered to freelancers(in 4 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, less than 1 year

      Loved it!

      Aug 12, 2021 - Counter Manager in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I loved working within the Estée Lauder group! Laura, my area manager at the time was the most amazing human being and I really miss this days working in the cosmetics industry 😊 I loved the flexibility too!

      Cons

      Working weekends and bank holidays, pressure with targets in a difficult time for the industry.

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    2. 4.0
      Former Employee, more than 1 year

      Great Benefits

      Aug 3, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits, comms, training top level and informative, great company rep, competitive pay scheme and advancement opps

      Cons

      Hours can be ‘un sociable’ but this is expected with any retail job and the benefits are great

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    3. 4.0
      Former Employee

      Nice company

      Apr 1, 2021 - Crew Member 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice company to work for, always had a good work/ life balance.

      Cons

      Could be very quiet at times so targets were sometimes impossible to achieve.

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    4. 3.0
      Former Employee, more than 3 years

      Smashbox Counter Manager

      Sep 7, 2020 - Counter Manager in Belfast, Northern Ireland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great brand, products are amazing. I loved my time working for this brand

      Cons

      Challanging to sell as the brand does not advertise enough which is a shame because the products are amazing. More advertising and this brand would see a massive improvement in sales.

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    5. 4.0
      Former Employee, less than 1 year

      Nice place to work! Area managers are lovely, but it’s really hard to reach the targets.

      Mar 1, 2020 - Counter Manager in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing products Great area manager! Good discounts

      Cons

      Head office management is too busy, so it’s a little bit disorganised at the moment. Unreachable targets.

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    6. 1.0
      Current Employee, less than 1 year

      It’s not worth it to one of the lowest paid counters

      Mar 5, 2020 - Counter Manager in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Estée Lauder discounts, commission (if you receive any)

      Cons

      You only get a couple day’s of training. So if you are not confident with makeup application I wouldn’t recommend. The management totally ignore you. Unless they have something to complain to you about. Especially if you are on a counter alone. You have to practically beg for attention just to receive the correct clearance on the iPad. I’ve honestly never been so dissatisfied and bored. So early into a job I’ve already started looking for new jobs. My counter has been abandoned for over 8 months and it shows in their treatment. You spend more time with the section co of the store you work in. Who knows little to nothing about your counter. So you spend a lot of time doing guess work. They sporadically train you for another day or two when they remember you don’t know something that you should. Everything from receiving testers to visual merchandising is a haste. Considering they’ve been open for a long time you would think basics like that would be easy to handle. If I had known I never would’ve started working here. It’s my first time working on a counter and I’d honestly never do it again.

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    7. 1.0
      Former Employee

      Poor poor management

      Jan 30, 2020 - Account Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free makeup and that’s about it

      Cons

      Rude and disrespectful area managers. Make you feel as If you’re just replaceable to them. Ridiculously high targets with no recognition when hit.

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      1 person found this review helpful
    8. 4.0
      Former Employee, less than 1 year

      Lovely place to work

      Jul 24, 2019 - Customer Consultant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great discount and company support

      Cons

      can not think of any cons

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    9. 1.0
      Former Employee, more than 3 years

      Worst company to work for

      Jul 28, 2019 - Crew Member 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Discount on Estée Lauder brands was good

      Cons

      Started off great working there, company went downhill over the years. No room to grow in the business Area manager completely ignored our counter for months - no response even when I quit No support from higher managers

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      3 people found this review helpful
    10. 3.0
      Current Employee, more than 1 year

      Friendly atmosphere

      Jun 4, 2019 - Retail Makeup Artistry in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great discount on products Free style uniform

      Cons

      Very much laidback management

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      1 person found this review helpful
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