Softcat Reviews

Updated 15 Sep 2020

To filter reviews, or .
4.2
87%
Recommend to a Friend
99%
Approve of CEO
Softcat CEO Graeme Watt
Graeme Watt
69 Ratings
  1. "Recent starter at Softcat"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Project Coordinator in Manchester, England
    Neutral Outlook
    No Opinion of CEO

    I have been working at Softcat full-time for less than a year

    Pros

    Feel well support by team leader and wider department, lots of scope for learning and development & an enthusiastic culture

    Cons

    Lots of people/teams to keep track of, so it can be difficult to know who to ask for assistance (within the wider company) when it's required

    Softcat Response

    Recruitment Manager

    Hi there, thank you for taking the time to review your experience working at Softcat, we really value your opinion. We're really glad that you're experiencing good learning and development opportunities, and we do encourage employees where possible to take ownership of driving their own careers (with our support of course). We do know as the business continues to grow, with it being over 1,400 employees it can be harder to know who specifically to ask for certain things, though we're putting a lot of effort into making this clearer and giving people easy access to find who to go to on our intranet page, though admittedly it's a work in progress. Thanks so much for your continued contribution to Softcat! Thanks Rachel Cowell

  2. "Good 'COMFORTABLE' place of work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Analyst in Marlow, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softcat full-time for less than a year

    Pros

    Very good work life balance, very friendly teams/staff. so far so good

    Cons

    None yet - im sure it cant be worse than most companies.

    Continue reading

    Softcat Response

    Recruitment Manager

    Thanks for sharing your feedback with us, we hope you enjoy your time here :) Thanks Rachel Cowell Recruitment Manager


  3. "Incredible company, highly recommend"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Enterprise Account Director in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Softcat full-time

    Pros

    Great people, great package, autonomy, exceptional career growth potential, fun, highly inclusive, exciting, successful.

    Cons

    Softcat AMs have a very tough job, especially in the first couple of years. Cold calling to gain your account base can be very challenging and draining. That said, you’re supported all the time by management and are in a peer group with an “in it together” attitude.

    Continue reading

    Softcat Response

    Recruitment Manager

    Thanks so much for such a bright and positive review, it's lovely to read. We're so glad, even having left the company that you have taken away some great memories and enjoyed your time here. Thanks Rachel Cowell

  4. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Recruiter in Marlow, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softcat full-time for more than 3 years

    Pros

    - great working atmosphere with friendly staff across the entire business - autonomy - progression - flexible working

    Cons

    I have no complaints about the company!

    Continue reading

    Softcat Response

    Recruitment Manager

    Thanks for spending the time to leave a review, your views are really important to us! We're really glad you're enjoying your time here and that you've been here for 3 years already! Thanks Rachel Cowell Recruitment Manager

  5. Helpful (10)

    "Poor"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Executive in Glasgow, Scotland
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Softcat full-time for more than a year

    Pros

    Decent training, Great CRM system, nights out , good commission scheme , if you are friends with the right people you can literally do anything and not be sacked, god help you if you’re not

    Cons

    I had taken 3 weeks off due to mental health and when I returned I was taken into a meeting with my boss who threatened me with the sack if I did not hit target at the end of the month. This did not help with my current mental state (which he knew about beforehand). Very poor from a company which claims to take this issue seriously. If you are in the Clique you can do whatever you want. Including turning up late or just not showing up at all due to being hungover. Very wolf of Wall Street feeling. People throwing balls across the office and at people who are on the phone. Claim to be a laid back environment however there is a difference to laid back and downright unprofessional Cold calling If someone leaves, that persons accounts are divvied up to the managers friends instead of fairly. If you are struggling one month you will be punished and not given new accounts from people that leave. Therefore you fall further behind instead of management helping you.

    Continue reading

    Softcat Response

    Director-HR

    Hello. We are sorry to read such a disappointing review. I would appreciate if you could contact me so we can understand your specific experience further and we take appropriate action. We continually strive to ensure employees view Softcat as a great place to work. Many thanks, Patricia Winter, HR Director - interim

  6. "Review"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Marlow, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Softcat full-time for less than a year

    Pros

    Great company to work for. Great Team Culture. Hard work and results is recognised and rewarded. Opportunity to learn so much about the IT industry,

    Cons

    Highly competitive role so long hours are required

    Continue reading

    Softcat Response

    Recruitment Manager

    Thanks for sharing your feedback with us, we appreciate it! We're really glad that you enjoyed your time here, and we're keen that you get as much out of the job as possible, and offer those learning opportunities to understand all the new tech. Good luck with future roles! Thanks Rachel Cowell

  7. "Softcat"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Applications Engineer in Marlow, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Softcat full-time for more than a year

    Pros

    Fantastic culture and support for your personal and professional growth

    Cons

    Pay is low compared to the same role/responsibilities at other companies

    Continue reading

    Softcat Response

    Recruitment Manager

    Thank you for writing your review, good to hear that you're enjoying it here. Thanks Rachel Cowell Recruitment Manager

  8. Helpful (8)

    "HR incompetent"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support in Marlow, England
    Doesn't Recommend
    No Opinion of CEO

    I worked at Softcat full-time for more than a year

    Pros

    - Lots of staff events - Some great people - Free breakfast

    Cons

    - Management is top heavy - The HR team are completely incompetent, have no idea how to treat people and lack in any empathetic soft skills required for the role - Huge disparity between the way the Support and Sales teams are treated/rewarded. Sales are always the most important. - Fake "family" atmosphere when actually it is more like Big Brother - The company only cares about employees on a superficial level - Expected to work long and arduous hours If I could leave a minus rating then I would!

    Continue reading

    Softcat Response

    Director-HR

    Hello. We are sorry to read such a disappointing review. The results from our Employee Engagement survey indicates that most employees do not think the same as yourself. We however understand that people have different opinions and of course respect that. I would appreciate, if you would like, if you could contact me so we can understand your specific experience and we take appropriate action. We continually strive to ensure employees view Softcat as a great place to work. Many thanks, Patricia Winter, HR Director - interim

  9. Helpful (12)

    "Underpaid, underappreciated, overworked - but don't worry, there's yoga on Tuesdays!"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Microsoft Team in Marlow, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Softcat full-time for more than 3 years

    Pros

    - Yoga on Tuesdays - Free breakfast items if you're office based - Opportunity to learn from others - Can be flexible with working hours and location - If you're an account manager, you have a small possibility of becoming quite wealthy after 3 years of stress - Smaller offices are rich in culture and can be a fun place to work - Healthcare and dental if you've been there 2 years - Other benefits

    Cons

    - Mass exodus of technical staff from the organisation is leaving a gaping whole - Pay is significantly low compared to industry standards, despite the profitability of the company - Cash cow for board - Mostly commission based - Calibre of culture and staff massively diminished since float - Calibre of the overall package reduced massively alongside other competitors - used to win Best Place to Work; now barely on the listings - Benefits are hard to claim; not articulated well - Expenses app breaks regularly; have to pay for own hotels which is felt especially when underpaid - Massively Profit focused -almost cult like worship!

    Continue reading

    Softcat Response

    Director-HR

    I am disappointed to read your review. If you would like to have a confidential discussion please do contact me. We want our employees to have a positive experience at work and therefore I would like to understand your perspective further. We seek to listen to all our employees and continually strive to ensure employees view Softcat as a great place to work. I am sorry if that is not the case for you. Thanks, Patricia Winter - HR Director (interim)

  10. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softcat full-time for more than 3 years

    Pros

    Great commission structure very good

    Cons

    Basic salary not great but commission good

    Continue reading

    Softcat Response

    Recruitment Manager

    Thanks for your review, we're glad you're enjoying it here! We're really proud of having one of the most competitive commission schemes in the industry as we think it's important to reward the hard work our sales teams put in! Thanks Rachel Cowell Recruitment Manager

Found 166 reviews