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Southwest Airlines Reviews
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    Found 1677 reviews

    4.3
    StarStarStarStarStar
    Rating TrendsRating Trends
    84%
    Recommend to a Friend
    91%
    Approve of CEO
    Southwest Airlines CEO Gary C. Kelly
    Gary C. Kelly
    1178 Ratings
    Pros
    Cons

    • "Strict work guidelines, occasional mandatory overtime" (in 80 reviews)

    • "It was a awesome opportunity to represent this industry leading airline" (in 55 reviews)

    More Pros and Cons
    1. Helpful (102)

      "Flight Attandant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Flight Attendant in Chicago, IL
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Southwest Airlines full-time for more than 20 years

      Pros

      Culture promotes individualism and doing your thing to make the customers come back for more.

      Cons

      First couple years are tough as you are on-call and working weekends and holiday's. But it's not a secret and you need to be prepared to put the time in.

      Southwest Airlines2018-06-21

    2. "GREAT"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Flight Attendant in Las Vegas, NV
      Recommends
      Approves of CEO

      I have been working at Southwest Airlines full-time for more than 6 years

      Pros

      Culture, travel, flexible, training and management

      Cons

      I have no cons for this company

      Southwest Airlines2019-05-17
      3. Join the Southwest Airlines team
      See Our Latest Jobs

    3. "Great Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - First Officer in Las Vegas, NV
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Southwest Airlines full-time for more than 20 years

      Pros

      Flexibility, amazing pay, great benefits, fun culture

      Cons

      Uncertainty over the Boeing 737 MAX

      Southwest Airlines2019-05-16

    4. "Best Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - CSA - Customer Service Associate in Hartford, CT
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Southwest Airlines full-time for more than 2 years

      Pros

      Company cares for its employees.

      Cons

      Hours can stink but that's the industry

      Southwest Airlines2019-05-15

    5. "Crew Scheduler"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Crew Scheduler 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Southwest Airlines full-time for more than 4 years

      Pros

      SCHEDULE, Flexible, Healthcare/dental is great! I would not change much

      Cons

      At times it can just feel as if you are a number and not a person as the organization grows

      Southwest Airlines2019-05-15
    6. Helpful (1)

      "Great company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Ramp Agent 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Southwest Airlines full-time for more than 4 years

      Pros

      Great benefits. It’s very easy to get days off. A lot of vacation time.

      Cons

      Not specific to the company, just dealing with the weather can be difficult.

      Southwest Airlines2019-05-10
    7. Helpful (1)

      "Not perfect, but a great place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Advisor in Dallas, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Southwest Airlines full-time for more than 20 years

      Pros

      Working at Southwest Airlines is everything you've heard it to be. All in all it's incredible. I worked at the headquarters in Dallas, not in the airport, so keep that in mind. The offices, all of the buildings, are comfortable and a nice place to work.

      Cons

      People are people. And there are some amazing folks at Southwest. But it's also an office, and there's still some of the same issues that you find at other places. And, you're work experience will be heavily influenced by the leader that you report to. If they're top notch, you have a great opportunity to succeed, advance, and enjoy your job. If not, makes it really hard to appreciate the benefits and advantages...

      Show More

      Advice to Management

      Lose the "anonymous" bi-annual survey. My department knows good and well who has taken it and who hasn't. There's no real opportunity to be open and honest without fear of being singled out.

      Southwest Airlines2019-05-08

    8. "You will get burnt out quick"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Oklahoma City, OK
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Southwest Airlines full-time for more than 2 years

      Pros

      Great company to work for! Great benefits, some flexibility,

      Cons

      Schedule bids are based on seniority. So if you are new you will most likely end up working nights,

      Southwest Airlines2019-05-17

    9. "Best office view in the world"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Airline Pilot in Oakland, CA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Southwest Airlines full-time for more than 20 years

      Pros

      Great use of knowledge, skills and technology, excellent schedule once you get seniority. Great pay and travel benefits

      Cons

      Time away from family when junior, travel quite a bit

      Advice to Management

      Keep the culture going!

      Southwest Airlines2019-05-01

    10. "Ramp agent"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Ramp Agent 
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Southwest Airlines full-time

      Pros

      Working outside with the planes. Being able to work hands on. Meet people from all over the world.

      Cons

      Lengthy interview process Working in extreme weather

      Southwest Airlines2019-04-28
    Found 1677 reviews