Southwest Airlines Reviews | Glassdoor.co.uk

Southwest Airlines Reviews

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Found 1677 reviews

4.3
StarStarStarStarStar
Rating TrendsRating Trends
84%
Recommend to a Friend
91%
Approve of CEO
Southwest Airlines CEO Gary C. Kelly
Gary C. Kelly
1178 Ratings
Pros
Cons
  • "Strict work guidelines, occasional mandatory overtime(in 80 reviews)

  • "It was a awesome opportunity to represent this industry leading airline(in 55 reviews)

More Pros and Cons
  1. Helpful (102)

    "Flight Attandant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Flight Attendant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time for more than 20 years

    Pros

    Culture promotes individualism and doing your thing to make the customers come back for more.

    Cons

    First couple years are tough as you are on-call and working weekends and holiday's. But it's not a secret and you need to be prepared to put the time in.

    Southwest Airlines2018-06-21
  2. "GREAT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Flight Attendant in Las Vegas, NV
    Recommends
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than 6 years

    Pros

    Culture, travel, flexible, training and management

    Cons

    I have no cons for this company

    Southwest Airlines2019-05-17
  3. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - First Officer in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than 20 years

    Pros

    Flexibility, amazing pay, great benefits, fun culture

    Cons

    Uncertainty over the Boeing 737 MAX

    Southwest Airlines2019-05-16
  4. "Best Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Hartford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than 2 years

    Pros

    Company cares for its employees.

    Cons

    Hours can stink but that's the industry

    Southwest Airlines2019-05-15
  5. "Crew Scheduler"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Crew Scheduler 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than 4 years

    Pros

    SCHEDULE, Flexible, Healthcare/dental is great! I would not change much

    Cons

    At times it can just feel as if you are a number and not a person as the organization grows

    Southwest Airlines2019-05-15
  6. Helpful (1)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ramp Agent 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than 4 years

    Pros

    Great benefits. It’s very easy to get days off. A lot of vacation time.

    Cons

    Not specific to the company, just dealing with the weather can be difficult.

    Southwest Airlines2019-05-10
  7. Helpful (1)

    "Not perfect, but a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Advisor in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time for more than 20 years

    Pros

    Working at Southwest Airlines is everything you've heard it to be. All in all it's incredible. I worked at the headquarters in Dallas, not in the airport, so keep that in mind. The offices, all of the buildings, are comfortable and a nice place to work.

    Cons

    People are people. And there are some amazing folks at Southwest. But it's also an office, and there's still some of the same issues that you find at other places. And, you're work experience will be heavily influenced by the leader that you report to. If they're top notch, you have a great opportunity to succeed, advance, and enjoy your job. If not, makes it really hard to appreciate the benefits and advantages...

    Show More

    Advice to Management

    Lose the "anonymous" bi-annual survey. My department knows good and well who has taken it and who hasn't. There's no real opportunity to be open and honest without fear of being singled out.

    Southwest Airlines2019-05-08
  8. "You will get burnt out quick"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oklahoma City, OK
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than 2 years

    Pros

    Great company to work for! Great benefits, some flexibility,

    Cons

    Schedule bids are based on seniority. So if you are new you will most likely end up working nights,

    Southwest Airlines2019-05-17
  9. "Best office view in the world"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Airline Pilot in Oakland, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than 20 years

    Pros

    Great use of knowledge, skills and technology, excellent schedule once you get seniority. Great pay and travel benefits

    Cons

    Time away from family when junior, travel quite a bit

    Advice to Management

    Keep the culture going!

    Southwest Airlines2019-05-01
  10. "Ramp agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Ramp Agent 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time

    Pros

    Working outside with the planes. Being able to work hands on. Meet people from all over the world.

    Cons

    Lengthy interview process Working in extreme weather

    Southwest Airlines2019-04-28
Found 1677 reviews