Southwest Airlines Reviews

Pros

fun and good environment plus we had fun memories

Cons

sad and depressing but I stuck through and made it work for the money

Pros

- Flight benefits - 9.3% 401k match and profitsharing - Insurance coverage is great - low cost to employee and covers most things - Fun place to work

Cons

- Promotions are based on favoritism, not performance. The same people get recognized, while others who are performing at higher levels are overlooked - Promotions are also based on arbitrary years of experience - employees who have been there for years but perform poorly are rewarded with promotions, while high performers with fewer years are not promoted - If being compensated for performance is important to you, SWA is not the company for you. - Pay is under market, which makes it difficult to live near work in Dallas - We are constantly told how "lucky" we are to work here. However, other companies offer much better benefits (albeit, without the flight benefits). It often feels like the culture is manufactured as a way to ignore issues. For example, when employees brought up pay issues, we were told that because we have profitsharing and 401k match we have lower pay - No tuition reimbursement - There is a culture of ignoring issues and being afraid of negative feedback, which leaves issues unaddressed and allows low performers to continue to grow despite being unproductive

Pros

Very flexible, you can always give away hours to co workers or even pick up as many hours as you like. Free flights 401k matches up to 9% Can move up in the company to higher positions other than station manager Profit sharing "bonus money" every year

Cons

You may get mandatory over time for your day off, picking shifts is based on seniority. Good if you've been with the company for thousands of years but for new comers you get what's left. Senior agents don't want to retire.

Pros

Great health benefits, flight benefits, great coworkers and culture, lots of moving up potential (I got promoted several times in one year), great training, lots of mentors and people to motivate you and teach you. It was a great job to have in my early twenties to learn.

Cons

The job was listening to customers complain about their travel experience. That was a tough job and it can be very draining and soul-sucking. The company makes the job worth it though.

Pros

Great schedule, fantastic benefits, fun and outgoing co-workers, non-threatening work environment, new fleet of aircraft, industry leading wages.

Cons

With the advent of Covid-19 commuting to work, finding hotels, and interacting with crew and customers is difficult, but prior to Covid, the hardest part about working at Southwest was to finish for the week. It’s hard to leave something you enjoy so much.