Southwest Airlines Reviews
80% would recommend to a friend
(4236 total reviews)
Robert E. Jordan
77% approve of CEO
What people are saying about Southwest Airlines
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Flight benefits are great if you're the kind of person who loves to travel with no guarantees." (in 238 reviews)
- "The Perks!!! Free flights to anywhere in the U.S (they have also added Mexico recently)." (in 103 reviews)
Found 4,236 of over 5K reviews
Updated 3 Dec 2023
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- 5.0FEATURED REVIEW26 Sept 2023Anonymous EmployeeCurrent Employee, more than 5 yearsDallas, TX
Pros
Southwest was my first job out of college, and I feel so fortunate to have found such a welcoming and encouraging company where I've been able to grow and develop personally and professionally. When first joining, there is *so* much to learn about our operation and culture, and how that sets us apart. From there, there are almost limitless opportunities to continue learning and lean in to our Culture - from taking company-facilitated development classes, to "days in the field", to helping plan our legendary Halloween festivities, to even finding ways to embrace Cohearts in the day-to-day. When you mix in the incredible health benefits, 401k contributions, workperks, profitsharing, education reimbursement, and traveling the world for free (or close to it!) - you really can't beat a company like Southwest. Very thankful for the opportunity to pilot my own career path and work with the very best people along the way!
Cons
Southwest has taken incredible strides to continue growing and leaning into opportunities to serve new communities/serve our existing communities even better - including our Employees! This growth can come with growing pains and a feeling of being "disconnected" - especially when it comes to maintaining a work:life balance and seeing the bigger picture of what we're doing There's work being done to keep us all connected through company updates, and make sure that we all know how important one another's roles are. It's been insightful to learn how other parts of the company work, and it really does take *all* of us to maintain that "family feeling."
2 - 5.05 Jan 2023Airline PilotFormer EmployeeLondon, England
Pros
very good paying job and very good people
Cons
there is nothing that is bad
- 4.023 Aug 2023Airline Crew Management Systems AdministratorFormer EmployeeLondon, England
Pros
Good company to work for
Cons
Holiday for staff is slow
- 3.01 Jun 2022Ramp AgentFormer Employee, more than 3 years
Pros
Flight benefits - flying standby on other airlines for the cost of next to nothing Major flexibility - shift trading - practically making your own schedule
Cons
Union. I said it. Union. I never thought working with a bunch of entitled union members would be so draining. A union is beneficial when necessary however, the mentality it creates is something I've never experienced in my life. Grown men and women constantly complaining about getting moved from their bidded line to another, due to operational need. Senior agents getting upset because they got moved around due to operational need. We're still ramp agents no matter how long you've been with the company. If a senior agent is the last option they need to move, they should do it without complaining. We're there to work. Constant threats to grieve leadership because of petty issues well within the job and union limits. I'm serious y'all. I've never met so many middle-aged men and women crying about a job they decided to take. And the attitude of disrespecting their superiors because they know they have a union backing them... It's ugly. Not pretty at all. Y'all need to change y'all's mentality and have some understanding of the job YOU took. Bunch of cry babies. Have a good day. Respectfully.
1 - 5.031 May 2022Ramp AgentCurrent Employee, more than 5 years
Pros
Great place, great benefits and flexibility
Cons
Depends on the type of person you are
- 3.013 Aug 2021IT Service Delivery ManagerCurrent EmployeeLondon, England
Pros
Great perks of the job
Cons
Long hours and many challenges
- 5.01 Jun 2021RbvhFormer EmployeeLondon, England
Pros
fun and good environment plus we had fun memories
Cons
sad and depressing but I stuck through and made it work for the money
- 4.017 Oct 2020Customer Relations RepresentativeFormer Employee
Pros
Great people to work with, great starting point with swa
Cons
Taking vacation days was tough, got sick and was sent home by operations and got out on probation
- 5.08 Nov 2020Clinical SupervisorCurrent Employee, more than 10 yearsLondon, England
Pros
I like it because it very good work
Cons
People will make you sad
- 5.03 Dec 2020Sales AssistantFormer Employee, more than 1 year
Pros
Amazing place to work. Yes
Cons
Nothing was really wrong with it
Southwest Airlines Reviews FAQs
Southwest Airlines has an overall rating of 4.1 out of 5, based on over 4,773 reviews left anonymously by employees. 80% of employees would recommend working at Southwest Airlines to a friend and 71% have a positive outlook for the business. This rating has been stable over the past 12 months.
80% of Southwest Airlines employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Southwest Airlines 3.8 out of 5 for work life balance, 4.1 for culture and values and 4.2 for career opportunities.
