Southwest Airlines Reviews | Glassdoor.co.uk

Southwest Airlines Reviews

Updated 17 February 2019
1,621 reviews

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4.3
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Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
1,129 Ratings

Employee Reviews

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  1. Featured Review

    Helpful (65)

    "Flight Attandant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Chicago, IL (US)
    Former Employee - Flight Attendant in Chicago, IL (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than 10 years)

    Pros

    Culture promotes individualism and doing your thing to make the customers come back for more.

    Cons

    First couple years are tough as you are on-call and working weekends and holiday's. But it's not a secret and you need to be prepared to put the time in.


  2. "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Atlanta, GA (US)
    Current Employee - Customer Service Representative in Atlanta, GA (US)
    Recommends
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 3 years)

    Pros

    Training is thorough
    Growth is encouraged
    Leadership is hands-on
    The company is growing
    Some room for schedule flexibility

    Cons

    Doing customer service in general

  3. Helpful (1)

    "Great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Chicago, IL (US)
    Former Employee - Flight Attendant in Chicago, IL (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than a year)

    Pros

    Travel perks layovers met many different people.

    Cons

    Lots of time away from home.

    Advice to Management

    Great management


  4. "Great Job, Great People, Everything Herb Said it Would Be!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Captain in Houston, TX (US)
    Current Employee - Captain in Houston, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 10 years)

    Pros

    * Employee groups work together nearly all the time (rare occasion when they don't)
    * Safety will never be compromised, support of those above
    * Overall compensation is excellent, not #1 but more than fair
    * Company allows you to keep your personality and have fun!
    * Training has improved dramatically over the years in a way that has made for safer operations when I thought they were pretty safe already

    Cons

    * Need to improve pilot productivity with more efficient schedules...pay per day has declined somewhat over the past 8 years
    * Pilots lose medical coverage if out for extended time and all "earned leave" is used; other carriers still cover medical for crews

    Advice to Management

    * Company has missed some strategic opportunities (Hawaii years ago, fix the website to allow foreign currency sales)
    * IT deficient in areas
    * Allow current employees more say in who should get interviews


  5. "You can really feel the Luv!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Recruiter in Dallas, TX (US)
    Current Employee - Senior Recruiter in Dallas, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 3 years)

    Pros

    Everyone is so sweet and loving. Everyone lives by the golden rule. The pace is slower and leaders take your work life balance into account. The company is legendary and we have such an amazing history and culture. We do some really cool stuff and we are true to who we are. Even our CEO says the employees are #1. It's a feedback and continuous improvement culture. There are always some fun things going on. So free flights, fun environment, cool people, those are the big things.

    Cons

    Base pay is a little low since they have a 9.3% 401k match and a profit sharing that averages 9-10%. That's it. Everything else is sweet. But hey, you can always chase the dollar.

    Advice to Management

    Keep up the good work.


  6. "Purchasing in Technology"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Category Manager
    Current Employee - Category Manager
    Recommends
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    Benefits, 401k, Culture, Paternity/Maternity leave

    Cons

    Increased pay would be helpful compared to the industry role.


  7. Helpful (1)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Houston, TX (US)
    Current Employee - Flight Attendant in Houston, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 3 years)

    Pros

    They care about they’re employees and its a fun company overall . They pay very well and our work trips are the most productive in the industry. No minimum or maximum number of hours required so you can work as much or as little as you want ( as long as you cover the shifts you don’t want ).

    Cons

    In order to make money in the beginning you will be gone a lot; so if you have a family you will need a great support system.

  8. "Working for Southwest Airlines"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Denver, CO (US)
    Current Employee - Customer Service Agent in Denver, CO (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than a year)

    Pros

    Family like culture, employees take care of each other and the customers, based on outstanding customer service and award winning hospitality

    Cons

    there are no cons to working for Southwest Airlines


  9. "Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than 10 years)

    Pros

    Good people and good benefits.

    Cons

    No work life balance if you work in a Station.


  10. Helpful (5)

    "Flight Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Denver, CO (US)
    Current Employee - Flight Attendant in Denver, CO (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 10 years)

    Pros

    Flexibility-no minimums or maximums
    Allowed to be yourself
    Amazing retirement program

    Cons

    See advice to management below

    Advice to Management

    Remember what Herb would do.....he didn’t care what your title was....always talk to someone the same no matter their title.