Recommend to a friend
Southwest Airlines Reviews
1,621 reviews
Filter
Filter
Approve of CEO
Gary C. Kelly
1,129 Ratings
Pros
"Great benefits and excellent people to work with" (in 183 reviews)
"Flight benefits are really amazing" (in 148 reviews)
Cons
"Lots of mandatory overtime which is good if you wanna make" (in 77 reviews)
"work-life balance could improve a little" (in 27 reviews)
- Featured Review
Helpful (65)
![Southwest Airlines Logo]()
"Flight Attandant"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at Southwest Airlines full-time (More than 10 years)
Pros
Culture promotes individualism and doing your thing to make the customers come back for more.
Cons
First couple years are tough as you are on-call and working weekends and holiday's. But it's not a secret and you need to be prepared to put the time in.
Southwest Airlines 2018-06-20 19:13 PDT ![Southwest Airlines Logo]()
"Great Culture"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsApproves of CEOI have been working at Southwest Airlines full-time (More than 3 years)
Pros
Training is thorough
Growth is encouraged
Leadership is hands-on
The company is growing
Some room for schedule flexibilityCons
Doing customer service in general
Southwest Airlines 2019-02-16 16:53 PSTHelpful (1)
![Southwest Airlines Logo]()
"Great job"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at Southwest Airlines full-time (More than a year)
Pros
Travel perks layovers met many different people.
Cons
Lots of time away from home.
Advice to Management
Great management
Southwest Airlines 2019-02-10 12:32 PST![Southwest Airlines Logo]()
"Great Job, Great People, Everything Herb Said it Would Be!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Southwest Airlines full-time (More than 10 years)
Pros
* Employee groups work together nearly all the time (rare occasion when they don't)
* Safety will never be compromised, support of those above
* Overall compensation is excellent, not #1 but more than fair
* Company allows you to keep your personality and have fun!
* Training has improved dramatically over the years in a way that has made for safer operations when I thought they were pretty safe alreadyCons
* Need to improve pilot productivity with more efficient schedules...pay per day has declined somewhat over the past 8 years
* Pilots lose medical coverage if out for extended time and all "earned leave" is used; other carriers still cover medical for crewsAdvice to Management
* Company has missed some strategic opportunities (Hawaii years ago, fix the website to allow foreign currency sales)
* IT deficient in areas
* Allow current employees more say in who should get interviewsSouthwest Airlines 2019-02-10 18:39 PST![Southwest Airlines Logo]()
"You can really feel the Luv!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Southwest Airlines full-time (More than 3 years)
Pros
Everyone is so sweet and loving. Everyone lives by the golden rule. The pace is slower and leaders take your work life balance into account. The company is legendary and we have such an amazing history and culture. We do some really cool stuff and we are true to who we are. Even our CEO says the employees are #1. It's a feedback and continuous improvement culture. There are always some fun things going on. So free flights, fun environment, cool people, those are the big things.
Cons
Base pay is a little low since they have a 9.3% 401k match and a profit sharing that averages 9-10%. That's it. Everything else is sweet. But hey, you can always chase the dollar.
Advice to Management
Keep up the good work.
Southwest Airlines 2019-02-10 21:23 PST![Southwest Airlines Logo]()
"Purchasing in Technology"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsApproves of CEOI have been working at Southwest Airlines full-time
Pros
Benefits, 401k, Culture, Paternity/Maternity leave
Cons
Increased pay would be helpful compared to the industry role.
Southwest Airlines 2019-02-08 10:32 PSTHelpful (1)
![Southwest Airlines Logo]()
"Great company"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Southwest Airlines full-time (More than 3 years)
Pros
They care about they’re employees and its a fun company overall . They pay very well and our work trips are the most productive in the industry. No minimum or maximum number of hours required so you can work as much or as little as you want ( as long as you cover the shifts you don’t want ).
Cons
In order to make money in the beginning you will be gone a lot; so if you have a family you will need a great support system.
Southwest Airlines 2019-02-08 04:40 PST![Southwest Airlines Logo]()
"Working for Southwest Airlines"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Southwest Airlines full-time (More than a year)
Pros
Family like culture, employees take care of each other and the customers, based on outstanding customer service and award winning hospitality
Cons
there are no cons to working for Southwest Airlines
Southwest Airlines 2019-02-06 19:30 PST![Southwest Airlines Logo]()
"Overall"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at Southwest Airlines full-time (More than 10 years)
Pros
Good people and good benefits.
Cons
No work life balance if you work in a Station.
Southwest Airlines 2019-02-17 14:09 PSTHelpful (5)
![Southwest Airlines Logo]()
"Flight Attendant"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Southwest Airlines full-time (More than 10 years)
Pros
Flexibility-no minimums or maximums
Allowed to be yourself
Amazing retirement programCons
See advice to management below
Advice to Management
Remember what Herb would do.....he didn’t care what your title was....always talk to someone the same no matter their title.
Southwest Airlines 2019-01-20 22:56 PST
Join the Southwest Airlines team
This will replace the current featured review for targeted profile. Are you sure you want to replace it?
Are you sure you want to remove this review from being featured for targeted profile?
Southwest Airlines Response
seconds ago
Edit • Delete