Specsavers Reviews

Pros

Potential to develop career Great Support network

Cons

Excessive work load most days Static salary

Pros

Generaly a good company that supports career development.

Cons

Don’t value professional staff enough

Pros

Technology is good and up to date Some good staff Patient focused

Cons

So bad staff practices/ knowledge gaps Venting about specific patients always annoyed me

Pros

Main Positive - The analyst team you work with are honestly amazing, a lot of friendly people on the desk and you support each other and are all very hard working. Will miss working alongside some great people. Good amount of employee benefits + quarterly bonus scheme. Options for hybrid home working. Good start in IT as there are alot of systems to learn + big well known company which is good for a CV. Team Leaders are friendly and will help when they aren't busy.

Cons

Lack of communication of changes from management. A lot of micro-management, focus on ticket resolve statistics rather than detailing and fixing the issue properly / satisfying the end user. Promised progression and training but not as easy as it first seems, this is hindered by the constant high workload. Most of the support ends up coming from other analysts which is fine but again due to the workload, Team Leaders are often too busy themselves to assist. Too much focus on getting back 'in the office' for a job that can be done entirely remote and over the phone/emails - there isn't an effect on productivity. Increase in responsibility often doesn't lead to increase in pay.