St John Ambulance Reviews

Updated 16 May 2021

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4.0
68%
Recommend to a Friend
81%
Approve of CEO
St John Ambulance Chief Executive Martin Houghton-Brown    (no image)
Martin Houghton-Brown
39 Ratings
Pros
  • "Access to excellent First Aid Training(in 19 reviews)

  • "Teamwork is vital to save lives and help people(in 7 reviews)

  • Cons
  • "Management often forgot that we were volunteers and would often expect us to drop everything including work to suit them(in 13 reviews)

  • "Being a charity means sometimes finances are tight(in 13 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, less than 1 year

      Lovely place to work

      9 May 2021 - Ambulance Care Assistant in Birmingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Hours are really good , mangers are really approachable, lots of different contracts to work on ,

      Cons

      Can be long hours , sometimes not organise

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    2. 5.0
      Current Employee, less than 1 year

      St John ambulance

      30 Mar 2021 - Customer Service Administrator in Birmingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great team to work alongside very friendly, very helpful organised

      Cons

      Didn't see any cons for this role

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    3. 4.0
      Current Employee, more than 8 years

      Great team

      22 Mar 2021 - Volunteer Trainer in Newcastle, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Rewarding Well organised Good resources during sessions

      Cons

      Internal politics - often there is many volunteers who seem them self above others.

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    4. 1.0
      Former Employee, more than 10 years

      Bullying, victimisation and harassment.

      12 Jan 2021 - Volunteer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There are none at all.

      Cons

      • Consistent bullying and age discrimination from management throughout my volunteering journey. • Lack of action for any complaints or grievances and usually threatened with disciplinary action if complaints and grievances weren’t dropped. • Management often forgot that we were volunteers and would often expect us to drop everything including work to suit them. • For a national training provider, the lack of courses offered to volunteers was astounding. • Constantly being ostracised by management of I said said something they didn’t agree with. • NHQ would complain about the amount of ‘problems’ in the local area instead of trying to fix them. Overall a very negative volunteering experience which majorly impacted my mental health, and even after submitting my resignation, was still berated by management.

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      3 people found this review helpful
    5. 5.0
      Current Employee

      Lovely organisation to work for, shame about the low salary

      13 Mar 2021 - Human Resources Administrator in West Bromwich, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Management are really understanding and supportive

      Cons

      The pay is quite low

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    6. 5.0
      Current Employee, less than 1 year

      Efficient hiring

      12 Mar 2021 - Volunteer Vaccinator in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very organised and efficient hiring structure.

      Cons

      I have not found any so far.

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    7. 2.0
      Former Employee, less than 1 year

      Poor use of resources and crippled by internal processes

      7 Feb 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Friendly team who are passionate about what they do.

      Cons

      So many static resources (buildings, vehicles etc) that are put to no use, or unable to be used to due to complex and unessecary internal processes or rules. Office politics and historical relationships between volunteers and paid staff detract from objectives of the organisation.

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      2 people found this review helpful
    8. 5.0
      Current Employee, less than 1 year

      Great company which allows you to develop numerous skills and get involved with your local community

      4 Mar 2021 - First Aider in Brighton, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very supportive, good wellbeing team, many opportunities

      Cons

      Some long initial training hours

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    9. 2.0
      Current Employee, more than 5 years

      Good work, bad management

      23 Jan 2021 - Community Volunteer in Nuneaton, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Access to excellent First Aid Training. I was able to volunteer at some great events and support my community.

      Cons

      These views are from my point of view as a volunteer and feedback from paid colleagues. - A pervasive bullying culture. - Misogyny is rife and dismissed when raised. - A laughable Well-Being strategy. Both Volunteer and paid roles are very intense. The levels of responsibility are not commensurate to the rank or salary and the well-being policies are not fit for purpose in relation to supporting volunteers or staff in these roles. Expectation is high, support is limited to a few good managers.

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      1 person found this review helpful
    10. 5.0
      Current Employee

      Amazing, Supportive, Life Saving & Accepting

      8 Dec 2020 - Customer Service Advisor in Manchester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Brilliant Managers, especially in Customer Service. Supportive, Approachable, Hard Working! Meet new, amazing people all the time. Executive Leadership team are just as supportive. Plenty of opportunities to provide feedback for improvement. Flexibility in jobs from working part time/full time and the hours you do.

      Cons

      Opportunities to see other areas in the business (Shadowing).

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