Sunrise Senior Living Reviews | Glassdoor.co.uk

Sunrise Senior Living Reviews

Updated 19 October 2018
20 reviews

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3.3
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Sunrise Senior Living CEO Chris Winkle
Chris Winkle
7 Ratings

20 Employee Reviews

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Pros
Cons
  • "Frequently short staffed, you end up doing other team members task" (in 34 reviews)

  • "Management is hit or miss- opportunities for advancement are not as available as upper management say they are" (in 31 reviews)

More Pros and Cons

  1. "A care company that really cares for staff and residents alike."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Community Relations ( DCR) in Winchester, England
    Former Employee - Director of Community Relations ( DCR) in Winchester, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Sunrise Senior Living full-time (More than 3 years)

    Pros

    Given the tools and training to do your job. A culture that gives you credit when you have done well. They pay well and support a work and life balance.

    Cons

    That I left to soon. :(

    Advice to Management

    Give top performers a chance to come back and contribute to the success they helped build


  2. "It’s a care company that doesn’t care!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Co-ordinatior in Guildford, England
    Current Employee - Co-ordinatior in Guildford, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sunrise Senior Living full-time (More than 5 years)

    Pros

    Nice environment to work in.

    Cons

    General managers very poor - scared to manage due to problems with recruiting staff.
    Staff spend too much time outside smoking and then they come back in to deliver care smelling of smoke.
    Care staff on mobile phones when they should be looking after residents.
    Face fits environment.
    Many unprofessional relationships going on within the homes. Which adds to the face fitting criteria.
    Some staff deliberately don’t clock in so that they cannot be managed for not working their official hours - not addressed.

    Advice to Management

    Allow your managers to actually manage and manage the managers who slip under the radar and get away with doing nothing. Senior managers always fire fighting.
    Too many carers not following health and safely rules - an accident waiting to happen.
    Food preparation poor.

    Sunrise Senior Living Response

    18 Oct 2018

    Please know that we take all concerns seriously and would like to learn more about your experience at Sunrise. Please email Glassdoor@sunriseseniorliving.com with further details so we may follow up... More

  3. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housekeeper in Weybridge, England
    Current Employee - Housekeeper in Weybridge, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sunrise Senior Living part-time (Less than a year)

    Pros

    I have personally only been working at Sunrise for almost 7 weeks as a part time housekeeper. Although still newish I felt very welcome from the start, lovely team members, kind and considerate management. Although the job can be very demanding and physical at times I couldn't be happier. I would recommend sunrise to anyone as good place to work

    Cons

    Pay could be better and more staff

    Advice to Management

    non


  4. "HR Team Member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Generalist in Beaconsfield, England
    Former Employee - Human Resources Generalist in Beaconsfield, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sunrise Senior Living full-time (More than 3 years)

    Pros

    Struggling to find any, however the company is fairly generous when it comes to social events.

    Cons

    Sunrise is a very political place to be, especially within the HR functions, new key members are been paid a lot of money to not rock the boat, whilst other senior members of the team who have been there years are desperately clinging onto the sinking ship in an undignified manner and at the expense of others. These people are not competent and some terrible mistakes have been made due to them elevating their position. They have lost some amazing talent due to this old school boy network approach. The talentless in the HR team are managed to keep their roles as they don’t know any better. Very old fashioned HR practices.

    Advice to Management

    Take the time to look carefully at each senior member of the HR team. Do not let the wool be pulled over your eyes.


  5. Helpful (1)

    "Okay to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Health Care Assistant in Solihull, England
    Current Employee - Health Care Assistant in Solihull, England
    Recommends
    Neutral Outlook

    I have been working at Sunrise Senior Living full-time

    Pros

    Good management and helpful staff

    Cons

    More work and less what care staff does.


  6. Helpful (1)

    "good team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Care Manager in Warrington, North West England, England
    Former Employee - Care Manager in Warrington, North West England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sunrise Senior Living full-time

    Pros

    shift work suits to own life
    lunch with residents
    Good hard working team

    Cons

    hard challenging work
    rota changed without notice
    not supported with difficult residents
    not enough staff on shift at times

    Advice to Management

    treat staff with respect


  7. "Wages"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reminiscence Care Manager in Bournemouth, England
    Current Employee - Reminiscence Care Manager in Bournemouth, England
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Can wear your own clothes , my team are helpful and friendly , lowercranked staff make the place

    Cons

    You don't get bupa health care unless your a manager , rubbish money , they only care about what the place looks like

    Advice to Management

    Pay your staff more pay is very poor indeed

  8. Helpful (2)

    "carer AND HOUSEKEEPER"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housekeeper and Carer in Solihull, England
    Former Employee - Housekeeper and Carer in Solihull, England
    No opinion of CEO

    I worked at Sunrise Senior Living part-time

    Pros

    I can no think of any

    Cons

    Team members repeatedly use mobile phones (taking photos ect.) while on duty and are blatant enough to charge them at Sunrise facilities, it's outrageous! Many unhappy staff, awful atmosphere for residents. Some managers do not appreciate the hardworking staff instead are constantly putting others down, fellow team members victimise each others. Not a nice place to work. Unless you're a friend/family of managers you can feel 'safe'' in your position. Not an equal opportunities employer.


  9. Helpful (7)

    "NEGLECT- patients and staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Giver in Frome, England
    Current Employee - Care Giver in Frome, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sunrise Senior Living full-time (More than a year)

    Pros

    people you get to look after every day

    Hoping you get to work with carers who care that day

    Cons

    Bullying attitude from management and upwards
    Intimidation for anyone who dare speak out on bad care, or you get sacked
    If you're the managers friends you can be off sick, if not you're expected in to give it to residents
    Huge staff turnover, young inexperienced staff being taken on to replace those experienced who suddenly leave, often not of their own choice.
    Many unhappy staff, awful atmosphere for residents
    Short staffed, no management support, poor training
    Can honestly say I would not leave my cat there.
    Staff told do not converse with families just be polite hello and goodbye
    Poor food portions for residents, cannot get to patients always in time before they wet, or to give enough drinks.
    Patients are a pound sign now not people who need love
    Wool pulled over some families eyes and staff
    No management support weekends
    Constant agency nurses who don't help carers
    Emergency number left for weekends rarely answered by those on call

    Advice to Management

    Work in a factory where you don't need to care


  10. "Working for them for 6 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reminiscence Coordinator in Guildford, England
    Former Employee - Reminiscence Coordinator in Guildford, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sunrise Senior Living full-time (More than 5 years)

    Pros

    Working well as a team. Working with like minded people. Pay structure great and a real chase to grow as a person.

    Cons

    Lack of progression when you hit a certain point


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