Superdrug Employee Reviews about "star buys"

Updated 3 Jan 2020

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3.1
48%
Recommend to a Friend
68%
Approve of CEO
Superdrug Managing Director Peter Macnab
Peter Macnab
260 Ratings
Pros
Cons
  • "long hours, no work life balance(in 40 reviews)

  • "targets of beauty cards to register not always easy to do(in 36 reviews)

More Pros and Cons

Reviews about "star buys"

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  1. "Fun if you're adventurous"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Superdrug part-time

    Pros

    Easy progression Interesting work environment Decent wage

    Cons

    A lot of pressure to push a LOT of different things from Sims, Beauty cards, and Star buys..

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  2. "High Expectations"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Christmas Temp Customer Assistant 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Superdrug for less than a year

    Pros

    Good discount, organised rotas, friendly enough staff

    Cons

    Pushed too much to sell star buys, consistently told I wasn’t doing something right, no recognition of doing well, existing staff very cliquey, one rule for one and another for me

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  3. "Good for Part time work"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Part-time Sales Advisor in Sheffield, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Superdrug part-time for more than a year

    Pros

    Short shifts for a student with friendly management.

    Cons

    A lot of importance on selling the loyalty card and star buys can get tiring.

  4. "Not so bad"

    3.0
    Former Employee - Sales Assistant 

    I worked at Superdrug full-time for less than a year

    Pros

    The staff where I was at, wasn’t bad

    Cons

    Long hours. So less pay. Always talking about star buys

  5. "Ok"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Apprentice in Bristol, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Superdrug full-time for more than a year

    Pros

    - Discount - Fun tasks to do sometimes

    Cons

    - Lots of gossiping - Beautycard targets were high -Favouritism -Not allowed to talk on shop floor, felt like school -Could be stuck on the till constantly -Manager tried to give me “constructive” criticism in front of a customer but it was more of a telling off, very embarrassing and patronising as I was only 16 at the time. - Star buy targets - Felt like I was asking 20 questions “do you have a health & beauty card?” “Do you need a bag” “are you interested in our star buys today” - CCTV in staffroom. I understand the need for security purposes but as a staff member I felt untrusted.

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  6. "Okay"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends

    I worked at Superdrug part-time

    Pros

    -good discount - is a nice very easy job for students or people who it's their first job

    Cons

    - like to brainwash their staff into thinking they're part of something great -was poor pay -have to upsell "star buys" at the till constantly- get no reward or recognition for doing so - targets of beauty cards to register not always easy to do -cutting hours to the extreme- nothing ever gets done

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  7. Helpful (2)

    "Bad"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Advisor 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Superdrug part-time for less than a year

    Pros

    30% discount on own brand products, 10% other.

    Cons

    Extreme pressure to sell Star Buys, Beauty Cards and Sim Cards with next to no training. I had to hunt down my staff discount card or this wasn't going to be issued to me. I was not given access to the online 'Hub' called 'The Edge' for further training and development. This meant that my product knowledge was limited due to lack of proper training. I had quite a few issues with the management in the store I worked at and because I had no access to their 'Hub', I had to locate the number for HR and Head Office myself. This ended up costing me, £16+ in phone call charges because their offices are 0843 numbers which are not included in most phone plans. Management do not care about staff or customers for that matter. I have never worked anywhere where the customer was not the sole focus and service was not a priority. Some of the interactions I had witnessed between management and customers often made me cringe. I experienced a very clicky environment as a new staff member and also bullying. I loved shopping at Superdrug as a customer and was full of enthusiasm to start the role, this was shot down in flames at every opportunity and no encouragement or praise was offered. Management have no idea what they are doing and are very incompetent in all aspects of the job. Some of the offers are confusing to customers because of how they are worded. I was left on my own on the shop floor multiple times, while other staff members chatted in the back. You are required to stop and conduct a full body search for any suspected thieves, all for minimum wage. I have never worked anywhere so bad in my life and if you don't thrive in a negative, high pressure and competitive environment, with a poor wage packet and employee benefits then you will thrive. However, if you do actually care about people and customers, then this is not the place for you. Staff facilities are awful, filthy staff room and toilets that never get cleaned. Not allowed out on 15 minute break. Can't write notes on receipt paper due to 'shrinkage'. Expected to work 10 minutes prior to shift, without being paid, to act as a witness to 'count the safe'. Never taken off the shop floor when your shift is finished, left to serve customers while other staff members stand around talking and doing nothing. No consideration for the fact you're not getting paid and you might actually have a life outside of Superdrug. Management visibly disgruntled when they are summoned out of the office to actually do their job and issue a refund or exchange to customers. As a Sales Advisor you are not able to void anything over £5 or given any responsibility, resulting in queues and unhappy customers etc. Continuously searched after every shift, no trust is put in you as an employee. The list goes on...

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  8. "Sales Assistant"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Superdrug full-time

    Pros

    30% staff discount on brand items Fun colleagues

    Cons

    Understaffed Too much pressure to sell the star buys which puts a strain on your working relationship

  9. "Sales advisor"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Superdrug part-time

    Pros

    Friendly colleagues and good hours

    Cons

    Holiday is poor and no bonuses at all around any holidays or for any bonuses for achieving certain requirements eg beauty cards or star buys

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  10. "Good first job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associate in Manchester City Centre, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Superdrug part-time for more than a year

    Pros

    Friendly environment and quite a simple job especially if it’s your first

    Cons

    Can be pushy with the star buys and first shifts can be a bit overwhelming due to minimal training

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Found 35 reviews