Superdry Operations Assistant Reviews | Glassdoor.co.uk

Superdry Operations Assistant Reviews

Updated 5 June 2018
5 reviews

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Operations Assistant

3.5
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Superdry President and CEO Euan Sutherland
Euan Sutherland
1 Rating

Employee Reviews

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Pros
  • "Management is really good, Staff discount and co-workers are great" (in 31 reviews)

  • "50% Discount (but clothes have gone down hill the last few years)" (in 28 reviews)

Cons
  • "Favouritism, lack of communication," (in 8 reviews)

  • "Have to always remain behind after store closes, even if the shop floor is tidy" (in 8 reviews)

More Pros and Cons

  1. "Operations Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Assistant in London, England
    Former Employee - Operations Assistant in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    great people, great environment, 50% discount for staffs, flexible schedule

    Cons

    nothing i can recall, i enjoyed the experience overall


  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Assistant in London, England
    Current Employee - Operations Assistant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Superdry part-time (More than 3 years)

    Pros

    Great perks and management and salary

    Cons

    None, management and incentives are good

  3. "decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Assistant in Manchester City Centre, England
    Current Employee - Operations Assistant in Manchester City Centre, England
    Recommends

    I have been working at Superdry full-time (More than a year)

    Pros

    50% dicount and uniform allowance

    Cons

    working nights takes it toll


  4. "They will work you to the bone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Assistant
    Former Employee - Operations Assistant
    Doesn't Recommend

    I worked at Superdry part-time

    Pros

    - Good discount 50% off
    - Some training offered
    - Nice clothes but are quite basic for the expensive prices

    Cons

    - They are really mistrustful of their employees regarding discount
    - Not flexible at all with regards to holiday or days off
    - Timetable put up with no notice so good luck making any plans!
    - Erratic shift patterns, they don't listen to the availability forms so don't bother
    - Not enough staff to do the job
    - Manager constantly on your back checking all the work you have done
    - Training was limited and manager actually commented that they hated newbies on my first day!
    - They expect crazy amounts of work in 4 hours, you need to replenish your entire section, and will hound you for updates on your progress if you take too long.
    - Communication between managers and staff was dysfunctional with attendance of briefing etc
    - Floor staff (Greeters) weren't allowed to move from doorways making helping customers impossible
    - Problems with lift (broke down)
    - Bad organisation with regards to the ID badges used to get through every door, we didn't receieve them for weeks.

    Advice to Management

    More training- don't just throw new employees in the deep end, hire more employees so that important sections can have more than one employee on it, publish rotas in advance so employees can have a life.


  5. Helpful (1)

    "Fair"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Assistant in Blanchardstown (Ireland)
    Current Employee - Operations Assistant in Blanchardstown (Ireland)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Superdry part-time (More than a year)

    Pros

    50% off all clothing both in-store and online.
    Given responsibility in your own area
    Acquire new skills from physical to communication skills.
    Shifts are well balanced
    Management are very professional and take all matters seriously and take your requests in without an issue. (That is one very good thing about my Store Manager.)

    Cons

    Little room to progress when you are a part time employee.
    Very little incentives to try work for a pay rise.

    Retail can become very repetitive which is not a con against Superdry, it just takes a lot to stay interested.

    Advice to Management

    Keep being the managers you guys are because it is really nice to have a person who you know you can bring any problem too and have confidence it will be sorted.