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Superdry Sales Assistant Reviews

Updated 28 November 2017
76 reviews

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Sales Assistant

4.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Superdry President and CEO Euan Sutherland
Euan Sutherland
32 Ratings

Employee Reviews

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Pros
  • 50% staff discount & up to 70% discount in staff shop at Head Office (in 28 reviews)

  • The people are very nice, you get 50% discount plus clothing allowance every six months (in 26 reviews)

Cons
  • lack of communication between senior management and floor staff (in 6 reviews)

  • Have to always remain behind after store closes, even if the shop floor is tidy (in 8 reviews)

More Pros and Cons

  1. "Amazing company with some downfalls!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant
    Current Employee - Sales Assistant
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Superdry part-time (More than 3 years)

    Pros

    -£7.50(living wage) for all employees
    Wholesome and down to Earth company with good values
    -50% staff discount
    -Biannual uniform allowance
    -Generally opportunities to take as little or as much overtime as possible
    -Opportunities to progress both in store as "hero" sales and with management opportunities
    -Head office placements
    -Partnership with the Princes Trust
    -Founders Share Plan
    -More than a "retail" job - expected to task and lots of operational skills
    -(Generally) understanding and competent management, normally listen to advice without getting entitled although sometimes they won't listen
    -Internal hiring
    -Sales and Service training
    -Interactive social media
    -Most Xmas temps get kept on
    -Area incentives and targets

    Cons

    -Music and lighting is awful, although some stores are getting refits
    -A lot of politics and backstabbing within the area
    -Unrealistic expectations of skewed "My Superdry Store" if a customer says they're "Satisfied" and not "High Satisfied" this is viewed as a negative on overall score
    -No bonus system, Founders Share Plan does not payout those who have already worked for Superdry for years
    -Company eroded bronze/silver/gold status making it "rookie" and "hero", feels like a bit of a slap in the face if you're on "silver" and part time
    -Sometimes expected to pick up work that is beyond responsibility
    -Sometimes mismanagement due to managers trying to seem cool and having favourites
    -Again, mismanagement - hiring lots of new and inexperienced staff because of poor retention due to unresolved conflict management
    -Sometimes expect too much of part time staff: do not offer overtime in advanced or put it on the rota but then get annoyed when part time STUDENTS can't pick up shifts with little notice - put the shifts on the rota and we'll do them
    -Limited discount in that it is for "personal" use, low threshold - once basically the whole of Superdry got banned from using it
    -Managers seem to be allowed a lavish holiday on the preface of training days when in reality they just seem to get drunk for a few days
    -Sometimes need to be overbearing in customer service

    Advice to Management

    -Diffuse cliques
    -If staff are unhappy, find out why and stop avoiding the root problem (i.e a staff member you all adore) - this will boost staff retention
    -Don't leave overtime shift to the last minute when the majority of your staff are students
    -Try and allow staff on the old "silver" to progress to "hero" - unfair that they have extra responsibilities with only 10p extra than "rookies"
    -Crosstrain staff so it isn't the same three people doing all the important tasks


  2. "Great Work Environment and Fab Staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Cambridge, East of England, England
    Former Employee - Sales Assistant in Cambridge, East of England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Superdry part-time (More than a year)

    Pros

    Great team work ethic, motivating, passionate about retail.

    Cons

    seasonal periods can be a little stressful


  3. "Sales assistant - no recognition of achievements"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Brighton, England
    Former Employee - Sales Assistant in Brighton, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Superdry part-time (Less than a year)

    Pros

    The friendly colleagues make the work bearable. Good perks and basic salary

    Cons

    Management don't recognise hard work and always short staffed. Given little responsibility

    Advice to Management

    Make sure staff know they are wanted


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  5. "Good casual work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in York, England
    Former Employee - Sales Assistant in York, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Superdry (More than a year)

    Pros

    - Colleagues are generally fun
    - Management fairly relaxed compared to other retail environments
    - Discounts
    - Fun environment

    Cons

    - Upper management can put pressure through erratic decisions, probably fixed now
    - If you're on late shifts expect attempts to have you assist with closing while dodging overtime payments

    Advice to Management

    I think it's fine


  6. "Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Birmingham, England
    Former Employee - Sales Assistant in Birmingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Superdry (More than a year)

    Pros

    - Very Busy
    - A lot of incentives
    -Great people

    Cons

    - Not enough staff, needs more for day time

    Advice to Management

    - Hire more


  7. "Superdry Sales Assistant - hated it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Gateshead, England
    Former Employee - Sales Assistant in Gateshead, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Superdry part-time (More than a year)

    Pros

    Good staff discount ... and that's about it

    Cons

    Hard to progress pay grade when in particular store (mine). Didn't appreciate hard workers. Manipulative and use negative reinforcement, as opposed to positive. I hated working here, I nearly walked out on a couple of occasions.

    Advice to Management

    Treat your staff better!


  8. "Uniqueness and originality is encouraged!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Canterbury, England
    Current Employee - Sales Assistant in Canterbury, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Superdry full-time (More than 3 years)

    Pros

    Uniform allowances
    50% discount
    Paid staff Christmas parties
    Paid holiday days
    Decent lunch/break times
    Friendly diverse teams

    Cons

    Favouritism from management
    Shift changes are difficult to organise/frowned upon
    Overtime given when not requested

    Advice to Management

    Treat staff equally, observe the team's relationships and know when to step in when cliques are formed.


  9. "Amazing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant
    Current Employee - Sales Assistant

    I have been working at Superdry part-time (More than a year)

    Pros

    Best job I've ever had. Made best friends for life. Such a good company that cares about their employees. Our area manager buys us doughnuts all the time and its great. Oh and theres always loads of opportunities to go work at head office which is amazing if you're a budding fashion student like me.

    Cons

    The playlist is awful and the lighting in the shops doesn't half give you a headache.


  10. "GOOD AND EASY SIDE JOBFOR STUDENTS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in London, England
    Former Employee - Sales Assistant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Superdry part-time (Less than a year)

    Pros

    50% discount
    Easiest job you'll ever do
    Pay isn't bad for retail
    Not much pressure to sell

    Cons

    Heavy favouritism from managers
    Overtime given when you don't want it
    Company hires people based on social skills then tells them off when they talk to eachother.
    Managers take extremely long lunch breaks and do what they want butbtrwck your lunch to the very second.

    Advice to Management

    Treat your employees equally and stop abusing your position and doing nothing whilst sales assistants do the dirty work.


  11. "Sales assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Guildford, England
    Current Employee - Sales Assistant in Guildford, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Superdry part-time (More than a year)

    Pros

    The people are very nice, you get 50% discount plus clothing allowance every six months. The management is really flexible with shift times and your availability.

    Cons

    They don't necessarily will give you all the hours that you want, the job is really boring. Friends with management get more hours easier.

    Advice to Management

    To be more impartial