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Superdry Sales Associate Reviews

Updated 8 August 2017
10 reviews

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Sales Associate

2.9
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Superdry President and CEO Euan Sutherland
Euan Sutherland
4 Ratings

Employee Reviews

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Pros
  • 50% staff discount & up to 70% discount in staff shop at Head Office (in 26 reviews)

  • The people are very nice, you get 50% discount plus clothing allowance every six months (in 26 reviews)

Cons
  • lack of communication between senior management and floor staff (in 6 reviews)

  • Have to always remain behind after store closes, even if the shop floor is tidy (in 8 reviews)

More Pros and Cons

  1. "Part time sales assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time Sales Associate in York, England
    Former Employee - Part Time Sales Associate in York, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    -50% staff discount + uniform allowance twice a year
    good salary for sales assistant (7.20)
    5-hour shifts if you're working part-time
    they do give a chance to everyone, even if you don't have a relevant previous job experience
    good music
    good experience

    Cons

    management style - managers carry out individual incentives which destroys any sense of teamwork between the coworkers. employees will leave their zone in order to accompany "their" customer to the changing rooms, the tills etc in order to secure "their" sale when they're simply supposed to pass on to the next coworker to avoid disrupting the organization. managers will also push you to constantly ask the customers if they need help, can be annoying for them and awkward for you when 2, 3, 4 SAs have already gone up to them on their way to your area of the store...
    music is suuuper loud you can barely understand what the stock room is saying on the radio
    they don't have real security - it's up to the employees to watch out for shoplifters, listen to the police radio and stand in front of the store doors which can get very boring


  2. "Unorganised Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Temporary Sales Associate in Sheffield, England
    Former Employee - Temporary Sales Associate in Sheffield, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Superdry part-time (More than a year)

    Pros

    Generous Staff Discount (50%)
    Flexible rotas, which are perfect for students
     Decent Pay

    Cons

    Very very boring job for sales assistants. I worked as a summer temp (Sheffield, Meadowhall) for around 4 months and hated every second from my job role to the management to my work colleagues. Very shady colleagues who will snake you out to management at every given opportunity. Felt very bullied and segregated due to my ethnicity. Senior management and Supervisors talking down to regular sales assistants. We were expected to tidy the shop floor from top to bottom in the space of half an hour after shop closing time. Was constantly leaving late after being "forgotten about" by management, and even then had to ask to leave 10-15 minutes later. Very very very unorganised shop floor due to senior management mostly sitting in the back on their mobile phones while us sales assistants are expected to hold the fort for 5-6 hours on end. Very dull jobs such as being left on fitting rooms for 4/5 hours straight. If asked to rotate would mostly be refused. Felt talked about amongst other staff members.

    Advice to Management

    Organise shop floor instead of leaving us on the same section for hours on end! if we all rotated workstations regularly jobs may get done quicker. Management should actually do their job instead of sitting in back room on their smartphones.


  3. Helpful (2)

    "Superdry Regent Street"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part-Time Sales Associate in London, England
    Current Employee - Part-Time Sales Associate in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Superdry part-time (More than a year)

    Pros

    - Flexible working hours.
    - Lovely people to work with.
    - Amazing discount.
    - Constant bonuses and free items given.

    Cons

    - Very boring place to work unless its busy (like Christmas).
    - Customers can be hard to understand as the majority are international.
    - Shifts can be changed last minute without little warning.


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  5. Helpful (1)

    "Easy stepping stone into work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Rugby, England
    Former Employee - Retail Sales Associate in Rugby, England
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Superdry full-time (More than 3 years)

    Pros

    Music, people, discount, facilities, ability to progress, location, chlothes, fashion, recognition, incentives, working hours, working conditions, staff room, kpi reporting

    Cons

    Head Office demands, minimal pay increase after success, management hierarchy stereotype, fast paced work with little praise, repetitive work daily

    Advice to Management

    Work with employees


  6. Helpful (1)

    "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in London, England
    Former Employee - Sales Associate in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Superdry (More than a year)

    Pros

    Discount was good, hours were ok and pay was good

    Cons

    Rubbish staff, rubbish managers. Don't respect you as staff whatsoever


  7. "Working at Superdry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Sales Associate in Derby, England
    Former Employee - Seasonal Sales Associate in Derby, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Superdry part-time (Less than a year)

    Pros

    Decent pay
    Great staff discount, 50% off!
    Great job to engage with customers

    Cons

    Long hours, some of which are unnecessary
    Rude staff, they pretend to be nice

    Advice to Management

    Maybe spend a little more attention to your employers, even if they're there for a short period of time.


  8. "Sales associate/ stock associate"

    StarStarStarStarStar
    Former Employee - Sales Associate in Bronx, NY (US)
    Former Employee - Sales Associate in Bronx, NY (US)

    I worked at Superdry (Less than a year)

    Pros

    a lot of traffic, mostly tourist

    Cons

    less coverage to drive sales


  9. "sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in New York, NY (US)
    Former Employee - Sales Associate in New York, NY (US)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Nice friendly co-workers, pay rate is good. flexible schedule if you give a heads up

    Cons

    Headquarters send in people and mess with the flow of the staff, does not listen to staff member. Unreasonably hours especially if you work the night shift


  10. Helpful (1)

    "Absolutely horrible. Quit after a week (Ballys LV)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Las Vegas, NV (US)
    Former Employee - Retail Sales Associate in Las Vegas, NV (US)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Superdry part-time (Less than a year)

    Pros

    No real pros for working for this company. They need better supervision from directors and other higher ups.

    Cons

    Managers were rude. Didn't get any training. Lack of communication.

    Advice to Management

    Management should make the effort to at least introduce themselves to new hires. They shouldn't ask a new hire if they're "stupid" or tell them they "lack common sense".
    Managers should give new hires product knowledge, and not just throw them on the sales floor with no guidance.


  11. "Very laid back and chill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Stylist Sales Associate in Santa Monica, CA (US)
    Current Employee - Stylist Sales Associate in Santa Monica, CA (US)
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Superdry part-time (Less than a year)

    Pros

    - Clothing allowance
    - Cool managers
    - Employee discount

    Cons

    - no commission
    - unstable hours