Superdry Employee Reviews about "lack of communication"

Updated 30 Oct 2020

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3.9
73%
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73%
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Superdry President and CEO Euan Sutherland
Euan Sutherland
205 Ratings
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Reviews about "lack of communication"

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  1. Helpful (3)

    "Have met some of the best people here"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Superdry full-time for more than 5 years

    Pros

    Uniform allowance Have met some great people at all levels along the way They do try to keep things fun

    Cons

    Large expectations with no reward Lack of any real incentive Poor management Lack of communication Too reactive

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  2. Helpful (2)

    "Good company to work for if willing to suck up."

    2.0
    Former Employee - Anonymous Employee in Oxford, England

    I worked at Superdry full-time for more than 10 years

    Pros

    Room for progression if willing to suck up.

    Cons

    Favouritism, lack of communication,


  3. Helpful (1)

    "Not so great"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Floor Staff in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Superdry part-time for less than a year

    Pros

    50% staff discount ability to get free products for up and cross selling

    Cons

    lack of communication between senior management and floor staff huge favouritism negatively affecting other employees senior management horribly big headed - might not even say good morning back and just pass by as if nothing happened constant supervision - feels like being in a nursery 'records of conversations' for most little, silly things - even if you run to grab a snack from the vending machine or go have water 'too many times' management being completely fake - smiling to your face and minute after talking rubbish about you behind your back if you work hard one time they will constantly stay on top of your head to push you work even harder every single shift 'management concentrated on money and any floor staff are only numbers to them' - this has been said by senior management before leaving the position usually very arrogant and rude management constantly moaning about every little thing demotivating everyone else to do their duties floor staff as well as management constantly changing due to the fact of how they are being treated most of the floor staff is sick of their jobs affecting and demotivating others i could carry on for hours but these are the main ones

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  4. Helpful (5)

    "ok if you have no aspirations"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant in Manchester, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Superdry part-time for more than a year

    Pros

    50% off products, uniform allowance,

    Cons

    lack of flexibility with hours blatant favouritism - absolutely no rewards or apprehensions for behaviour whether it is good or bad, the few opportunities that do appear are given based on out of work relationships between managers and staff not on actual performance. overall lack of care and communication regarding the professional environment. no idea of shared goals, store goals, etc. talks about daily/weekly targets everyday which means nothing to the average sales person and no other form of company engagement actually takes place. no reviews, I worked there for nearly 2 years and never had a review that in contract says will take place every 6 months. no pay rise either. except for the few favoured by management/friends with management which did have reviews and pay rises every 6 months. you will literally work hours unpaid - if youre working a close you will be paid until a certain time (let's say 8) even though you rarely leave before 8:30 and sometimes not even before 9. Most of the time you'll finish closing the shop floor and still have to wait 10-20 minutes for management to finish closing the tills - unpaid and locked in the store until they are satisfied with shop floor and done closing the tills. Bank holidays/overtime/nights not paid extra - regular hourly wage too many 8 hour contracts by students that just go in for their 1 or 2 shifts a week and clock off and don't care about the work at all and close to no full time contracts offered - so many great full time staff left and were replaced by multiple 8 hr contract students that didn't care. no real way to progress, the few and far between opportunities are given again to friends of management there's even a lack of communication between management - they all complain about each other on a daily basis

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  5. Helpful (2)

    "Unappreciated Sales Assistant"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Superdry part-time

    Pros

    It's a great environment for young people, where you can connect and be sociable whilst learning about retail, and developing certain customer-related skills.

    Cons

    I have been working in this company for about a year, and in that time I have been let down by management so many times because there is a lack of communication. Management shifting the blame or not owning up to mistakes so that employees get in trouble. As well as this, I have been very keen to move up and progress this job into a career, but have been ignored whilst others have been given the limelight. It is a very biased company where management fail to see the employees that put all their effort into the job, but rather give credit to those who do not deserve it. Those who work hard get ignored when they accomplish something great, and are disciplined when they make minor mistakes. I loved the job when I first started, and by the time I left I was exhausted and felt let down.

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  6. "Okay"

    3.0
    Current Employee - Anonymous Employee 

    I have been working at Superdry part-time for less than a year

    Pros

    •Decent discount (50%) •Easy to transfer to other stores •Good pay compared to other high street stores •Good incentives •Staff are very friendly

    Cons

    •Long hours with no breaks •Lack of communication between management and staff •Lack of empathy or sympathy with illness or death in the family •Cannot use your discount for family & friends until Christmas •No choice over music, having to listen to loud mind numbing techno remixes non-stop

  7. "Fast paced, lack of proper training"

    3.0
    Former Employee - Retail Associate 

    I worked at Superdry part-time

    Pros

    Salary, great perks, and discounts for staff

    Cons

    Lack of communication and training

  8. "Not the worst"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in New York, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Superdry part-time for less than a year

    Pros

    The associate staff was very nice and fun.

    Cons

    Management sucked. Lack of communication and professionalism.

  9. Helpful (1)

    "Assistant Store Manager"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    No Opinion of CEO

    I worked at Superdry full-time for more than a year

    Pros

    Great benefits which includes sick pay and paid time off

    Cons

    1. High turnover rate of district managers 2. Severe lack of communication from UK to US regarding policies, training initiatives, and vision for company 3. Upper management are workaholics and have no work life balance which trickles down to store level 4. Upper management 'dangle the carrot' and manipulate their employees to do three times their job description, but do not follow through on promotions and pay compensation 5. Workplace culture is non-existent and does not follow the UK branch's vision for company whatsoever

  10. Helpful (2)

    "Do you need a job this badly?"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Part-time Sales Advisor 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Superdry part-time for more than a year

    Pros

    Like many of the other reviews: -50% off -Co-Workers (not management) are mostly nice. -Change in management recently make management more approachable.

    Cons

    Not sure where to begin. If you actually like to be busy with different things all the time and you actually enjoy working hard this isn't for you (in my experience). While co-workers are nice they can very quickly and easily turn mean and LOVE to gossip and talk about people behind their back. Certain higher up people in the store just should not be there (sales-assistants could do a better job) and some are just plain dumb making the job a lot harder and frustrating than it needs to be. If you're in dire need of employment and don't mind standing around trying your best to look busy for 7.5 hours a day then yeah you should be fine. Serious, serious lack of communication between store management and company managers (Which is mostly not the fault of the store managers as they do try) as they seem to have 0 interest unless you're making the most money in the area consistently. Also a lot of undelivered and empty promises and base pay which will not change as its highly out of reach, for part-timers especially. To get the pay increase of €2 and hour you have to pretty much live in the shop and if you did half the work elsewhere you would be promoted much quicker. Very blatant favoritism.

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