Support.com Reviews

Updated Sep 20, 2021

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Found 1,120 of over 1,130 reviews

2.7
32%
Recommend to a Friend
43%
Approve of CEO
Support.com President and CEO Lance Rosenzweig
Lance Rosenzweig
53 Ratings
Pros
  • "Work from home, friendly people when you need to reach out(in 644 reviews)

  • "paid training that isn't saying much(in 40 reviews)

  • Cons
  • "There are no raises or promotions offered in this role(in 113 reviews)

  • "Yes management, we know this is a work from home position(in 66 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 4.0
      Former Employee, less than 1 year

      3

      Sep 20, 2021 - Remote Support Tech RST in Duncanville, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Steady hours and decent pay.

      Cons

      Training was lacking of knowledge and people skills for explaining.

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    2. 4.0
      Current Employee

      support.com

      Sep 12, 2021 - Remote Services Technician in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great work from home jobs with 80 hrs biweekly. great schedule and great training.

      Cons

      pay started at 12.50 and stayed there after training. production gets slow and work can become a bit mundane.

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    3. The latest conversations about Tech

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    4. 3.0
      Current Employee, less than 1 year

      Mixed experience

      Sep 9, 2021 - Remote Services Technician 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very good tools and resources for customer service agents.

      Cons

      Too much emphasis on call handle time and upselling customers for new services

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    5. 2.0
      Former Employee, less than 1 year

      Mixed Bag Job

      Sep 19, 2021 - Remote Support Tech RST 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Work From Home -Can determine your initial schedule based on your needs (such as a full 8, part time, or split shift) -Relatively easy job to get as long as you have a decent computer and internet connection.

      Cons

      -Lack of Sick Days/PTO -Getting in trouble for being more than 5 minutes out of the phone queue -Would rather push employees to the brink than work with them in most cases.

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    6. 3.0
      Former Employee, more than 1 year

      dont pay enough

      Sep 2, 2021 - Remote Technician 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      work from home steady pay

      Cons

      the pay lots of calls bad service falls on you the supervisor never take eculated calls

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    7. 2.0
      Former Employee

      3 jobs in 1

      Sep 13, 2021 - Technical Support Agent 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work from home is nice

      Cons

      If you enjoy doing three roles for less money then one of those roles is worth have at it

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    8. 2.0
      Current Employee, more than 3 years

      Used To Be Awesome

      Sep 1, 2021 - Customer Support Specialist in Winter Haven, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Comfort of working from home.

      Cons

      Wages far too low to pay bills.

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    9. 4.0
      Former Employee, more than 3 years

      Great place to be

      Aug 17, 2021 - Remote Service Technician (RST) in Sunnyvale, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company, awesome benefits, and work from home is great

      Cons

      Work from home can be a downside at times, and there is not a lot of opportunity for upward movement

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    10. 1.0
      Current Employee

      Low pay

      Sep 14, 2021 - Technical Support Representative in Orlando, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work from home Easy to use technology

      Cons

      Terrible management Extremely low pay No support

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    11. 4.0
      Current Employee

      N/A

      Aug 8, 2021 - Technical Support Technician in Houston, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work From home, good training program

      Cons

      Static pay unless you're promoted

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    Viewing 1 - 10 of 1,120 Reviews

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