Does SureCall pay their employees well?

According to anonymously submitted Glassdoor reviews, SureCall employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at SureCall. This rating has decreased by 13% over the last 12 months.

How satisfied are employees working at SureCall?

50% of SureCall employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SureCall 2.9 out of 5 for work life balance, 3.0 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at SureCall?

Client Ambassador (14) , Call Center Agent (7) , Customer Service Representative (4) , Agent (3) , Client Services (3) , Remote Agent (3) , Anonymous (2) , Client Service Representative (2) , Customer Service (2) , Customer Service Representative (CSR) (2)

What are the pros of working at SureCall according to real employee reviews?

"flexible hours and remote work" ((in 5 reviews)); "An awesome work atmosphere and cool work culture." ((in 3 reviews)); "Good atmosphere and culture." ((in 3 reviews))

What are the cons of working at SureCall according to real employee reviews?

"The training is poor." ((in 7 reviews)); "Low pay and poor coverage for woorkers" ((in 5 reviews)); "Benefits could be different but glad to have what we have as it is helps regardless." ((in 4 reviews)); "Plenty of pressure is put on ambassadors sadly the appreciation that the CEO speaks so highly of is never seen for her hardworking staff in any way shape nor form" ((in 3 reviews)); "• You will never be given the option to work from home despite some of the staff being 100% remote." ((in 2 reviews))

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SureCall

SureCall Reviews

Compare reviews

2.9

50% would recommend to a friend

(75 total reviews)

Desiree Bombenon

52% approve of CEO

52% positive business outlook

Ratings by category

3.7

Diversity and inclusion

3.0

Culture and values

3.0

Career opportunities

2.9

Work/Life balance

2.7

Senior management

2.4

Compensation and benefits

SureCall has an employee rating of 2.9 out of 5 stars, based on 75 company reviews on Glassdoor which indicates that most employees have an average working experience there. The SureCall employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

75 reviews

5.0

3 Feb 2025

Workplace culture

Client ambassador

Recommend

CEO approval

Business outlook

Pros

Working with colleagues that genuinely feel like family.

Cons

It can feel like you are not compensated enough for the amount of work you do.

5.0

29 Oct 2024

Surecall

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

Good team engagement Friendly Environment Flexible schedule

Cons

Mediocre pay Personal equipments need to be used

5.0

15 May 2024

Great place to work

Anonymous

Recommend

CEO approval

Business outlook

Pros

Working at Surecall Call Center has been an enriching journey. The company's dedication to employee well-being is evident through initiatives like paid volunteer opportunities and wellness days, fostering a nurturing work environment. I value the flexibility offered to work from home or the office, enabling me to maintain a healthy work-life balance. The supportive and welcoming team at Surecall encourages autonomy and trust, fostering a productive work culture. In summary, Surecall Call Center stands out as a relaxed and supportive workplace. I'm thankful for the chance to collaborate with such a fantastic team and contribute to the company's success.

Cons

I really don't see any cons

Viewing 1 - 3 of 75 Reviews

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