Swissport Reviews

Updated Nov 29, 2021

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Found 1,620 of over 2,002 reviews

3.0
45%
Recommend to a Friend
55%
Approve of CEO
Swissport President and CEO Eric Born (no image)
Eric Born
184 Ratings
Pros
  • "Unique experience working at the airport(in 99 reviews)

  • "Experience in aviation, great people to work with, fun but challenging(in 35 reviews)

  • Cons
  • "Employees are paid very low pay(in 74 reviews)

  • "Theres no benefits you need 30 hours but only give you 24 so they dont give you benefits(in 72 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee

      Good company

      Aug 20, 2021 - Lead Passenger Service Agent 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Friendly coworkers , okay wage plenty of over time

      Cons

      Poor management, long hours, no room for progression

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    2. 3.0
      Former Employee

      Passenger service agent

      Nov 29, 2021 - Passenger Service Agent in Edinburgh, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Busy days variety of customers fun being in airport environment

      Cons

      stressful low pay unsociable hours long training process

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    3. 3.0
      Current Employee, more than 5 years

      Not bad for aviation experience

      Nov 25, 2021 - Customer Service Agent in Newcastle upon Tyne, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good People to work with Great for aviation enthusiasts

      Cons

      Pay (big con) Shift work Lack of progression

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    4. 4.0
      Current Employee

      Going through some pain through transition

      Nov 17, 2021 - Global IT Service Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Truly global team - great people, great cultures. Airlines, airports and key aviation companies are engaging with Swissport more after the pandemic. Working towards a more collaborative culture

      Cons

      Working towards standardisation and consistency - and breaking silos is painful.

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    5. 5.0
      Former Employee, more than 3 years

      Good company

      Nov 5, 2021 - Operations in Manchester, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lots of overtime and job opportunities. Exciting industry and everyday is different. Great people.

      Cons

      Shift work and working weekends

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    6. 3.0
      Former Employee, more than 1 year

      Baggge handler

      Oct 31, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Friendly co workers, down time between flights

      Cons

      Shift work, lack of overtime

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    7. 3.0
      Current Employee, less than 1 year

      Good people, poor organisation

      Oct 27, 2021 - Ramp Agent in Belfast, Northern Ireland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Real organisation issues seem to stem from pandemic so hopefully temporary, heard good things pre-pandemic.

      Cons

      Very understaffed so difficult to get holidays.

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    8. 1.0
      Current Employee, more than 8 years

      You better stay with your Job seekers allowance

      Nov 22, 2021 - Office Cargo Agent in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nothing, absolutely nothing. I just cant find anything good to say

      Cons

      Build on a bully mentality. Love to use their position of power to sleep and pass over female co-worker to each other managers. Why I am still working there? 15 years+, i would not find anything else to match my old contract

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      1 person found this review helpful
    9. 1.0
      Current Employee, more than 3 years

      DONT WORK FOR SWISSPORT

      Nov 15, 2021 - Accounts Assistant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There aren't any pros with working for swissport

      Cons

      - absolute joke of pay ( way under the average and if you complain you are told leave and we will bring someone in on more) - no progession, again it's mentioned and you are told the only way to process is to leave -upper management have no clue what they ate doing and don't care at all about their workers - working hours are a joke with having to work past 10 a lot of times - management has its favourites and if you aren't one then you don't matter

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      1 person found this review helpful
    10. 3.0
      Former Employee, more than 1 year

      Was ok

      Oct 9, 2021 - Passenger Service Agent in Liverpool, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people is what make the job

      Cons

      Nearly everything else The managers 1 in particular the hours were either fine or completely unacceptable pay pathetic for the hours and responsibilities you had

      Continue reading
      1 person found this review helpful
    Viewing 1 - 10 of 1,620 Reviews

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