Synchrony Account Manager Reviews | Glassdoor.co.uk

Synchrony Account Manager Reviews

Updated 27 Jun 2019

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Found 7 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
67%
Recommend to a Friend
67%
Approve of CEO
Margaret M. Keane
7 Ratings
  1. "Great All Round"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Collections Account Manager in Canton, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony part-time for more than 3 years

    Pros

    Friendly and family culture, growth opportunities

    Cons

    Everything works fine. No changes necessary

    Synchrony2019-06-01
  2. Helpful (9)

    ""Abandon hope all ye who enter...""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in Canton, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Synchrony full-time for more than 5 years

    Pros

    The seldom realization that you have a choice to leave the company, and are not trapped by the exorbitant amount of paid time off.

    Cons

    The interview process at Synchrony is an elaborate ruse to promote a diverse workforce. We focus so much on inclusiveness because it is only accolade Synchrony is continually recognized for. It is a counter-intuitive practice, in that some certainly deserve and are qualified to be in the position that they are in, but they did not get to that position based off value. The interview process itself remains completely unchanged,...

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    Advice to Management

    Hire a competent workforce, preferably put a 5th grade reading level in place for entry-level positions and that will fix most of our issues.

    Synchrony2019-06-27
  3. "Overall good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Collections Account Manager in Kettering, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time for more than 3 years

    Pros

    Benefits are unbeatable. My healthcare deductible was $800 and even before it was met, my policy paid for most of my care. The pay is decent. They used to do monthly bonuses but that went away at the beginning of 2019. They averaged your 2018 bonuses and added that into your base pay. So instead of making $15.50, my pay bumped to $17.50/hr. Onsite gym, cafeteria, marketplace, break rooms, vending machines, etc. You have...

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    Cons

    It’s a call center, so the work is very dull and repetitive. You will deal with unhappy customers on a daily basis. As an account manager, part of my job was to take the escalated calls. This is more of my personal experience, but the sick time policy needs to be changed. You get paid for sick days, but there are certain “triggers” (hours) that you hit and that results in corrective action. I get sick a lot, so I...

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    Advice to Management

    Continue to promote from within

    Synchrony2019-03-29
  4. Helpful (1)

    "It's a Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synchrony full-time for more than a year

    Pros

    Lots of benefits, upper management tends to care. Many opportunities for growth

    Cons

    Some of the work that you have to deal with.

    Synchrony2019-03-01
  5. "Fraud"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in Hyderābād
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time for more than 3 years

    Pros

    Short listed in 23 rd position for the best places to work in India

    Cons

    Not fair in terms to ijp.

    Advice to Management

    The higher management should look into the front line managers decisions. That’s something which is completely affecting the entire 1st line of defence

    Synchrony2018-08-27
  6. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Frisco, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synchrony full-time for more than 5 years

    Pros

    Great benefits, very casual environment

    Cons

    Site closed down and we were all layed off

    Synchrony2016-12-26
  7. Helpful (1)

    "Good place to work as fresher"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Hyderābād
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synchrony

    Pros

    I Joined as a fresher and depending on metrics i was promoted i was in the position of accounts manager while i was leaving

    Cons

    You find people talking about cheap politics being played around specially in IJP's

    Advice to Management

    let the IJP be more and hire internally rather than external

    Synchrony2016-09-07
Found 7 reviews