Synchrony Customer Service Representative Reviews

Updated 17 Sep 2020

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3.7
71%
Recommend to a Friend
95%
Approve of CEO
Synchrony President & CEO Margaret M. Keane (no image)
Margaret M. Keane
89 Ratings
  1. "Best organization"

    5.0
    Former Employee - Customer Service Representative in Hyderābād

    I worked at Synchrony full-time

    Pros

    Amazing company, Best experience loved working here

    Cons

    Best experience amazing support received

  2. Helpful (1)

    "It was alright."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Altamonte Springs, FL
    Doesn't Recommend
    Approves of CEO

    I worked at Synchrony full-time for more than a year

    Pros

    Great pay and benefits, nice facility

    Cons

    No flexible schedule, strict policies, not much room for advancement


  3. "Great entry level job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Recommends
    Positive Outlook

    I worked at Synchrony full-time for more than 3 years

    Pros

    Great work environment, decent pay, lots of overtime, great benefits, lots of opportunities for growth, and awesome people to work with.

    Cons

    There seems to be a lot of office drama.

  4. "Synchrony has a lot of favorism"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Senior Customer Service Representative in Hyderābād
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Synchrony for less than a year

    Pros

    Pay, work, culture , atmosphere and educate yourself

    Cons

    Favorism towards christianity and girls who are beautiful

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  5. "Ops"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Hyderābād
    Recommends
    Approves of CEO

    I have been working at Synchrony full-time for more than 3 years

    Pros

    Feels like my second home

    Cons

    I would say nothing for now

  6. "Good for the most part"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Bilingual Customer Service Representative in Altamonte Springs, FL
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Synchrony full-time for less than a year

    Pros

    The benefits are pretty great and start from day 1

    Cons

    If you don’t do well with metrics stay away

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  7. Helpful (1)

    "Best company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Hyderābād
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Synchrony full-time for more than a year

    Pros

    Employee oriented and lots of benefits for the existing employees

    Cons

    No vacancies for ex employee

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  8. Helpful (2)

    "Best Company I've worked for"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Maitland, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synchrony full-time for more than 3 years

    Pros

    The have a great culture! I absolutely loved working for this company. They have such great benefits and their tuition reimbursement program is the best I have ever seen. I loved the people that I worked with and you could truly feel that the company really does care about you. You have many opportunities to advance as well.

    Cons

    Really do not have any.

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  9. "best company i've worked for yet"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kettering, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synchrony full-time for more than 3 years

    Pros

    ability to flex schedule, lots of pto and 10 paid holidays and 2 floating holidays, benefits on day one, Christmas bonus, easy to get promoted, state of the art gym, healthy incentives

    Cons

    I loved everything about working here I have none

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  10. "Excellent benefits, good pay , lousy advancement structure"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Charlotte, NC
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Synchrony full-time for more than a year

    Pros

    15.00 an hour plus shift diff, overtime opportunities , friendly/human upper management ,benefits are great ! If you can get it they have a small number of work at home reps

    Cons

    Repetative task is an understatement, same calls all day talking to people that lack basic math skills :: which would be fine;except they have a time based advancement structure in place before you can post out( roughly 6-9 months and after your hired-on what ever skills you bring from elsewhere no longer count towards your competancy), they have "volunteer" groups you are told you'll need to join so you can hobnob else you wont be promoted,unlike upper management;floor managers will speak to you like a child ( some exceptions). But!!!!! even still nicest call center environment I've seen, just flawed.

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Found 142 reviews