Synchrony Customer Service Representative Reviews | Glassdoor.co.uk

Synchrony Customer Service Representative Reviews

Updated 14 Aug 2019

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Found 98 reviews

4.0
StarStarStarStarStar
Rating TrendsRating Trends
85%
Recommend to a Friend
99%
Approve of CEO
Synchrony CEO Margaret M. Keane (no image)
Margaret M. Keane
64 Ratings
  1. "Senior customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Hyderābād
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time for more than 3 years

    Pros

    Liberal and follows open door policy

    Cons

    Hikes are not industry standard/discrimatrory bonus rules for different sub processes as some have bonuses upto 10k per month and zero for many/ Pathetic HR team as they don't respond to complaints against higher management or mis management if resources/ sexual harrassment complaints are dealt with a conversative approach (my personal complaint was ignored and it took 5 instances to remove one serial offender in... another case)/ leaves are very less and you cannot take emergency/sick leaves more than thrice a year

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    Advice to Management

    Synchrony needs outside consultation to rejig it's management style of working as many direct manager's have no empathy or the skills to understand issues

    Synchrony2019-05-29
  2. Helpful (1)

    "Good Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Rapid City, SD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time for less than a year

    Pros

    Flexible hours, paid time off, pay

    Cons

    Ignorant customers, long winded callers who receive their answers but want to talk about irrelevant flings. Callers who use profanity and lie.

    Advice to Management

    Stop allowing your employees to get verbally abused. Don't punish Ghana if they have to stay on ghee phone an hour with a customer. Quality over quantity.

    Synchrony2019-05-12
  3. "Best company to work with."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Hyderābād
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synchrony full-time for more than a year

    Pros

    1. Job security. 2. You are treated with respect. 3. Friendly environment. 4. Growth opportunities.

    Cons

    I cant think of one.

    Advice to Management

    Keep up the good work.

    Synchrony2019-05-10
  4. Helpful (1)

    "Great place to work, good culture, good opportunities for undergraduates and good company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Hyderābād
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synchrony full-time for more than 3 years

    Pros

    2 week offs, 2 monthly add on leaves, 3 Emergency Time off’s, 25. Leaves a year, additional comp-off’s for every Indian festivals, no need to worry about leave on festivals, you have multiple options to get ur leave, eg: guaranteed leave, HOLIDAY HOLIDAY HOLIDAY, Reward Vacation, Special Vacations, Birthday/Marriage vacation, DIF, any many more, almost all fix week off on Saturday and Sunday.

    Cons

    Daily targets which I think most of the people in the organisation achieves it.

    Advice to Management

    The Higher Management is really supportive and good.

    Synchrony2019-05-06
  5. Helpful (2)

    "Not a long term career option"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Inbound Customer Service Representative in Canton, OH
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Synchrony full-time for more than a year

    Pros

    You can build soft skills in time management and customer service.

    Cons

    A lot of negativity, favoritism from managers and stagnation in growth or advancement

    Advice to Management

    Focus on making the actual workplace more psychologically friendly, from how managers deal with employees to how we can recover after harsh or distressing phone calls.

    Synchrony2019-05-13
  6. Helpful (1)

    "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rapid City, SD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synchrony full-time for more than a year

    Pros

    Great insurance and time off package. Work well with school schedules and a family oriented company to work for.

    Cons

    Nothing that I really can think of.

    Advice to Management

    Keep up the good work

    Synchrony2019-04-28
  7. "GPTW"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time for more than a year

    Pros

    Great Benefits, Great employees, very diverse culture

    Cons

    Promotions are based on levels and not experience

    Advice to Management

    More development courses should be offered, and certificate course should be included with the tuition reimbursement plan benefit

    Synchrony2019-04-17
  8. "Great Enviroment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Merriam, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synchrony full-time for more than a year

    Pros

    Great supportive managment with awesome benefits

    Cons

    schedule bids can be awful

    Synchrony2019-04-01
  9. Helpful (1)

    "Love It"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 

    I have been working at Synchrony full-time for less than a year

    Pros

    The diversity is really great. A lot to offer.

    Cons

    Not having a full weekend of.

    Synchrony2019-02-23
  10. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time

    Pros

    Great benefits, good pay for the work able to work from home.

    Cons

    A bit stressful to mantain quality and keep up with the sudden changes in the business.

    Advice to Management

    Keep listening to feedback.

    Synchrony2019-02-20
Found 98 reviews