Synchrony Customer Service Representative (CSR) Reviews | Glassdoor.co.uk

Synchrony Reviews

Updated Nov 18, 2019

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3.9
79%
Recommend to a Friend
91%
Approve of CEO
Synchrony CEO Margaret M. Keane (no image)
Margaret M. Keane
456 Ratings
  1. "It developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Developer in Hyderābād
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time for more than a year

    Pros

    Very good company with high work standards

    Cons

    Nothing I can think of

    Synchrony2019-11-18
  2. "Excellent work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Bilingual Collections Representative in Altamonte Springs, FL
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Synchrony full-time for more than a year

    Pros

    Great place to work. Benefits are better than any other company for entry level jobs. Collections goals are easy to achieve on a non-pressure environment. Management will work with you to improve your performance.

    Cons

    You need to love the company's take on what a leader represents and embrace their culture by participating in what's called Diversity Networks or Workplace committees and invest your time off work in these volunteer activities if you want to have any chance to grow.

    Advice to Management

    Although the company does makes an effort to pinpoint areas of improvement, and is currently working to solve Favouritism "issues", the fact that promotions are given under only ONE set in stone model which consists on STAR method behavioral interviews and the Performance (10%), Image (30%) and Exposure (60%) Chart, most of the value is given to subjective aspects, therefore most of the specialist positions are... taken by the same cookie cutter model employee. Maybe looking back to the methods that made Synchrony the giant it is today and integrating Jack Welch's "Rank and Yank" again to diversify growth in the company would be something to try.

    Show More
    Synchrony2019-11-16
  3. "Senior Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Account Executive in Hyderābād
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony part-time for less than a year

    Pros

    Good platform to work and amazing atmosphere

    Cons

    Deductions in salary might be a con

    Synchrony2019-11-15
  4. "Nice place to work. Really fun out there."

    StarStarStarStarStar
    Former Employee - Consumer Card Associate 

    I worked at Synchrony full-time for more than a year

    Pros

    You get paid just right and the job itself isn't as awful as one would think.

    Cons

    Maybe really just the proximity.

    Synchrony2019-11-16
  5. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Synchrony full-time for more than 5 years

    Pros

    Transport, Zeta, Gym, and more.

    Cons

    Nothing...Should have hired a better Hyderabad leader replacing Faizal

    Advice to Management

    Transparency while hiring for internal job posting.

    Synchrony2019-11-09
  6. "Synchrony financial"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Manila, Manila
    Recommends
    Neutral Outlook

    I worked at Synchrony full-time for more than a year

    Pros

    It's a Great Place to work.

    Cons

    They removed some of the incentives

    Advice to Management

    Be more considerate to your employees.

    Synchrony2019-11-05
  7. "Good Place to work for and if your planing to grow then it is one of the best places to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Approves of CEO

    I have been working at Synchrony full-time

    Pros

    1:Growth Opportunities 2:Engagement Programs 3:Professional Work Culture

    Cons

    Leave Structure is not best and it can be improved

    Synchrony2019-10-31
  8. "Amazing place to work at!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Bilingual Collector in Altamonte Springs, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time for more than a year

    Pros

    Everything: pay, management, culture.

    Cons

    Calls can get a bit stressful but what job doesn't have its headaches?

    Advice to Management

    Keep doing what you're doing :)

    Synchrony2019-10-30
  9. "CSR"

    StarStarStarStarStar
    Current Employee - Bilingual Customer Service Representative 

    I have been working at Synchrony full-time

    Pros

    Great place to work, good benefits, Military friendly company.

    Cons

    work schedules since its a credit card environment and coordinating vacation schedules

    Synchrony2019-10-30
  10. "Great Company"

    StarStarStarStarStar
    Former Employee - Senior Process Control Specialist 

    I worked at Synchrony full-time for more than 3 years

    Pros

    Decent Pay Benefits, Great coworkers, Flexible with time

    Cons

    Layoffs and no ability to grow

    Advice to Management

    No advice to give

    Synchrony2019-10-31
Found 711 reviews