Synchrony Reviews | Glassdoor.co.uk

Synchrony Reviews

Updated 17 Jun 2019

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Found 634 reviews

3.9
StarStarStarStarStar
Rating TrendsRating Trends
81%
Recommend to a Friend
91%
Approve of CEO
Margaret M. Keane
405 Ratings
  1. Helpful (5)

    "Beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in Canton, OH
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Synchrony full-time for more than 5 years

    Pros

    -Involvement in the community is strong (volunteer opportunities) -Ample time-off (you will need it) -Tuition reimbursement

    Cons

    On the surface, Synchrony gives off the "Great Place to Work" vibe. However, it is all a facade. They encourage you by giving out free food and throwing departmental parties to distract employees from poor leadership and an unwillingness to change. Decision-making is centralized at the top, which would be fine if Synchrony promoted the right people. However, their agenda is to promote for diversity purposes, the most-qualified...

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    Advice to Management

    -Hire the right people (entry-level and up) based on qualifications, not solely for diversity purposes -Care more about the employees, not just the customer -Invest in modern technology -Address real problems, don't attempt to distract from them by handing out cookies

    Synchrony2019-05-09
  2. Helpful (1)

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Advanced Analytics Analyst in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synchrony full-time for more than a year

    Pros

    Amazing place to work, great culture

    Cons

    Compensation to hire is great, but low with internal promotions

    Synchrony2019-04-26
  3. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rapid City, SD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synchrony full-time for more than a year

    Pros

    Great insurance and time off package. Work well with school schedules and a family oriented company to work for.

    Cons

    Nothing that I really can think of.

    Advice to Management

    Keep up the good work

    Synchrony2019-04-28
  4. "Overall Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Collections Representative in Canton, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time for more than 3 years

    Pros

    The benefits are some of the best on the market and are easy to understand/access. The diversity throughout makes Synchrony a very friendly and comfortable place to work.

    Cons

    Opportunities for advancement are not as readily available as advertised and, as with any large company or corporation, competition is fierce. Developmental opportunities have declined as well

    Synchrony2019-04-24
  5. "CSR"

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at Synchrony full-time

      Pros

      Not bad , family feeling

      Cons

      Sometimes favoritism that’s really all

      Synchrony2019-05-08
    • "Insurance benefits are great, compensation is low, you will receive verbal abuse from customers..."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service 

      I have been working at Synchrony full-time

      Pros

      Synchrony offers a great and affordable rate for their employees on their medical, dental and vision insurance.

      Cons

      Customer Service jobs are not for anyone who is unable to maintain a friendly and professional manner at all times. You are graded on whether you can provide high quality detailed assistance on a variety of complex matters, in a moments notice, to customers in a courteous manner in as little time as possible. You will receive verbal abuse from some customers and must maintain a friendly manner at all times. Customer...

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      Synchrony2019-05-07
    • Helpful (1)

      "Awesome"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Senior Fraud Analyst in Hyderābād
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Synchrony full-time for more than 3 years

      Pros

      Great place to work and awesome flex options

      Cons

      Pay is too less compare to outside market

      Synchrony2019-04-17
    • "GPTW"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Charlotte, NC
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Synchrony full-time for more than a year

      Pros

      Great Benefits, Great employees, very diverse culture

      Cons

      Promotions are based on levels and not experience

      Advice to Management

      More development courses should be offered, and certificate course should be included with the tuition reimbursement plan benefit

      Synchrony2019-04-17
    • "Great Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Fraud Specialist 
      Recommends
      Approves of CEO

      I have been working at Synchrony full-time for more than a year

      Pros

      Development Opportunities, great culture, lots of diversity.

      Cons

      None to share, none to share

      Synchrony2019-04-14
    • "Incredible Culture"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Senior Training Specialist in Phoenix, AZ
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Synchrony full-time for more than 3 years

      Pros

      Culture, family, opportunity, support, and they back all of that up

      Cons

      Not any drawbacks that I've run into in a couple years.

      Advice to Management

      Foster your staff and leverage their talents

      Synchrony2019-04-06
    Found 634 reviews