Synchrony Senior Customer Service Representative Reviews | Glassdoor.co.uk

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Synchrony Senior Customer Service Representative Reviews

Updated 29 May 2019

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Found 9 reviews

4.3
StarStarStarStarStar
Rating TrendsRating Trends
98%
Recommend to a Friend
98%
Approve of CEO
Margaret M. Keane
8 Ratings
  1. "Senior customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Hyderābād
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time for more than 3 years

    Pros

    Liberal and follows open door policy

    Cons

    Hikes are not industry standard/discrimatrory bonus rules for different sub processes as some have bonuses upto 10k per month and zero for many/ Pathetic HR team as they don't respond to complaints against higher management or mis management if resources/ sexual harrassment complaints are dealt with a conversative approach (my personal complaint was ignored and it took 5 instances to remove one serial offender in another...

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    Advice to Management

    Synchrony needs outside consultation to rejig it's management style of working as many direct manager's have no empathy or the skills to understand issues

    Synchrony2019-05-29
  2. "Best company to work with."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Hyderābād
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synchrony full-time for more than a year

    Pros

    1. Job security. 2. You are treated with respect. 3. Friendly environment. 4. Growth opportunities.

    Cons

    I cant think of one.

    Advice to Management

    Keep up the good work.

    Synchrony2019-05-10
  3. Helpful (1)

    "Great place to work, good culture, good opportunities for undergraduates and good company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Hyderābād
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synchrony full-time for more than 3 years

    Pros

    2 week offs, 2 monthly add on leaves, 3 Emergency Time off’s, 25. Leaves a year, additional comp-off’s for every Indian festivals, no need to worry about leave on festivals, you have multiple options to get ur leave, eg: guaranteed leave, HOLIDAY HOLIDAY HOLIDAY, Reward Vacation, Special Vacations, Birthday/Marriage vacation, DIF, any many more, almost all fix week off on Saturday and Sunday.

    Cons

    Daily targets which I think most of the people in the organisation achieves it.

    Advice to Management

    The Higher Management is really supportive and good.

    Synchrony2019-05-06
  4. "Great learning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Hyderābād
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synchrony full-time for more than 3 years

    Pros

    Good work life balance. Awesome peers and management. Good salaries

    Cons

    Nothing that I think of

    Advice to Management

    Keep up the good work. I loved working with synchrony

    Synchrony2018-12-07
  5. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synchrony full-time for more than a year

    Pros

    Great benefits and great place to work

    Cons

    Should be paid a little bit more

    Synchrony2017-11-12
  6. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Hyderābād
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synchrony full-time for more than a year

    Pros

    Friendly environment With great people very honest

    Cons

    There are no downsides everything is crystal clear

    Advice to Management

    I have no advices from my end because everything is perfect at Synchrony. I wish I could get a second chance to work wid you guys.............

    Synchrony2017-07-04
  7. "Think twice before u join"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Hyderābād
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Synchrony full-time for more than a year

    Pros

    Nothing much to say about this company as there is not even a single positive thing. Many regret of the work culture.

    Cons

    Leave policy, the worst. You get 2 leaves every month and you can take only if there are vacation slots available. There is huge queue. Only 3 sick leaves per year. This is the most sick thing of this company. Pay hike, nothing great. Lot of politics in IJPs. Most of the time, the salary is very less end of the month as there lot of deductions and loss of pay because of the worst leave policy. I have seen, many...

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    Advice to Management

    Improve on leave policy. And, remember,don't make employees work as slaves.

    Synchrony2017-01-08
  8. Helpful (1)

    "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Hyderābād
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony for more than 3 years

    Pros

    Flexible, friendly environment to work

    Cons

    Growth in your work which can add value to my knowledge

    Advice to Management

    More opportunities to grow professionally

    Synchrony2016-04-20
  9. Helpful (5)

    "Senior Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Charlotte, NC
    Doesn't Recommend
    Negative Outlook

    I have been working at Synchrony full-time for more than 3 years

    Pros

    Good health benefits, Can be flexible with schedule from time to time.

    Cons

    Low pay, management is shady and unprofessional. More of a spring board job and not somewhere you can hang your hat.

    Advice to Management

    Actually make an attempt to fix problems instead of pretending to.

    Synchrony2015-10-19
Found 9 reviews