Synchrony Employee Reviews about "call center"

Updated 25 Jan 2020

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3.9
79%
Recommend to a Friend
93%
Approve of CEO
Synchrony President & CEO Margaret M. Keane (no image)
Margaret M. Keane
558 Ratings

Reviews about "call center"

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  1. "Would recommend"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Collections Representative in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time

    Pros

    Great pay, benefits, flexible schedule

    Cons

    Clients can get on your nerves working st a call center

    Continue reading
  2. "Sr. Commercial Underwriter"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synchrony full-time

    Pros

    Benefits, Training, and Employee Investing

    Cons

    Call center atmosphere, highly stressful, quick decision turn around, and regulations.


  3. Helpful (1)

    "Good Company Bad Job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Enterprise Operations in Dayton, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Synchrony full-time for less than a year

    Pros

    Good culture Okay benefits Great vacation time Weekly Pay

    Cons

    It's a call center and no matter how far you advance you will always be answering phones.

  4. Helpful (2)

    "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Collections Specialist in Altamonte Springs, FL
    Recommends
    Approves of CEO

    I have been working at Synchrony full-time for more than a year

    Pros

    One of the best companies, with great benefits and they truly care for employees! It's hard to come across a company who actually cares about what you think.Also great pay plus incentive.Super laid back with dress code, and management overall is great and majority of managers do listen to you and care.

    Cons

    Not really any downside of working with company. If you have experience in a call center then you know the drill, you know coffee is your best friend and you are mainly behind a screen sitting in a chair.

  5. Helpful (4)

    "Operator"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Longwood, FL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time for more than 8 years

    Pros

    The company has great benefits. The work /life balance is awesome, and the co workers are great people.

    Cons

    Favoritism runs rampant in the longwood office. Anyone they don’t like they try to send to work in the call center.

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  6. Helpful (3)

    "A good company with room to grow."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Fraud Representative in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time for more than a year

    Pros

    There are a lot of opportunities/programs to develop yourself further. If you are interested in another department or function, it is very easy to find someone to job shadow to increase your understanding of the role. Everyone is very friendly and genuinely wants to see you succeed.

    Cons

    It's very difficult to move to a function outside of operations if you are starting in the customer service call center. The starting pay is higher in other call centers.

  7. Helpful (3)

    "Customer Service Representative"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Synchrony full-time for less than a year

    Pros

    None. Everything promised and told was a false sense of security. Lies. My manager was loyal though.

    Cons

    Do not work for this place. Worst call center ever considering how fast they're growing. It's ridiculous how cut throat they are to clients. And the schedule adherence is a trap.

  8. "Inside sales"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in Phoenix, AZ

    I have been working at Synchrony for more than a year

    Pros

    Good company and strong Senior Leadership

    Cons

    Call center atmosphere and metrics

  9. "syf"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Senior Fraud Agent in Chandler, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Synchrony for more than a year

    Pros

    great benefit weekly pay and enviroment

    Cons

    call center enviroment, no flexiblity

  10. "Sychrony"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony

    Pros

    Benefits, over time available at times

    Cons

    stressful just because of being a call center

Found 24 reviews