Systems & Methods Reviews

Updated May 18, 2021

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Found 41 of over 41 reviews

3.6
65%
Recommend to a Friend
92%
Approve of CEO
Systems & Methods CEO Joe Stone (no image)
Joe Stone
29 Ratings
  1. 5.0
    Current Employee, more than 5 years

    good company

    May 18, 2021 - Customer Service Representative in Windsor, CT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    a lot of benefits and we working from home

    Cons

    not a lot a pay

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  2. 4.0
    Current Employee

    Good Company

    May 2, 2021 - Software Engineer in Carrollton, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Family owned and operated. They take care of their employees.

    Cons

    Lowered paying than bigger cities salaries.

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  3. 5.0
    Current Employee, less than 1 year

    Work from Home

    Apr 22, 2021 - Customer Service Representative in Carrollton, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    opportunities for advancement; good managers

    Cons

    may not be a fit for everyone

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  4. 2.0
    Current Employee, more than 1 year

    It's a call center job yet nobody can communicate

    Nov 7, 2020 - Customer Service Representative in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Benefits -Easy job -Very festive for holidays -Virtual currency to appreciate employees and build positivity -Always OT available -2 bonuses in a year

    Cons

    -Processes are not clear and you don't get needed coachings to review them -QA is nearly impossible to pass even for experienced agents -You will be lucky to communicate with your sup once a month -You won't see QA scorecards until you're reviewing them with a sup -Christmas bonus isn't Christmas it's January -Moving up is very difficult, no real opportunity for advancement

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  5. 2.0
    Current Employee, more than 5 years

    IT Analyst

    May 12, 2021 - IT Analyst in Carrollton, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great environment and laid back

    Cons

    Low paying job not worth it

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  6. 5.0
    Current Employee, more than 1 year

    Great place, great people

    Oct 27, 2020 - Anonymous Employee in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Love this job and everything about it. By far the best company I’ve ever worked for

    Cons

    None that I can think of

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  7. 2.0
    Former Employee, more than 1 year

    Good Coworkers And Direct Supervisors; Upper Management Could Care Less

    Nov 15, 2019 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Good sense of camaraderie with fellow coworkers -Direct Supervisors that genuinely care about you -Solid benefits package -Job is easy enough

    Cons

    -Extremely strict attendance policy i.e. being one minute late to clock in counts as a tardy -Poor PTO accrual rate and massive mismanagement of PTO accrual. Company gave too much PTO per paycheck to some employees, removed the PTO accrued on their paycheck and set some employees into negatives without notifying them of this happening. Had to fight hard to have the PTO set back to normal for an issue beyond the employee's control. -Customer base is extremely rude and abusive. More than any other customer base dealt with in my past. -Very poor pay compared to similar positions at other companies. Raises are given out sparingly once a year and are very low. -Seeming neglect of 3rd shift employees and involving them in company activities -Uncaring upper management; does not take employee input into consideration when making decisions that affect the day-to-day of the CSRs handling new procedures. -Somewhat cliquey environment; difficult to move up in company without being acquainted or friends with individual conducting interview. -Poor training of newly hired employees; many new hires would be making basic mistakes just mere weeks from being allowed to operate independently in the call center. -Vastly unprepared for expansion; company took on more customers when the call center was severely understaffed at the time which greatly increased workload on current employees.

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  8. 4.0
    Former Employee, less than 1 year

    Company that values its employees

    Aug 11, 2020 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Employee engagement was very important.

    Cons

    Negative employees that can decrease the overall work environment.

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  9. 4.0
    Current Employee, more than 3 years

    Friendly atmosphere; great coworkers

    Jun 18, 2020 - Data Entry Clerk in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Friendly atmosphere; great coworkers; understanding supervisors; great HR team

    Cons

    Need better health insurance options with lower deductibles and lower out of pocket expenses; only get 1 weekend off a month

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  10. 3.0
    Former Employee, more than 5 years

    Toxic workplace

    Sep 5, 2020 - Document Scanner in Raleigh, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Some coworkers were very friendly and benefits were decent.

    Cons

    Some coworkers bullied and harassed others and management allowed it.

    2 people found this review helpful

    Systems & Methods Response

    Communications Manager

    Thank you for your review. SMI believes all employees have the right to work in an environment of mutual respect and courtesy. We refuse to tolerate bullying or harassment of any form. Bullying or harassing behavior should be reported to a member of the leadership team or the Human Resources Department. Incidence of this nature will are treated seriously and appropriate action is taken.

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