TOMS Employee Reviews about "upper management"

Updated 7 Feb 2020

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3.9
75%
Recommend to a Friend
78%
Approve of CEO
TOMS CEO Magnus Wedhammar
Magnus Wedhammar
4 Ratings
Pros
  • "Great benefits including giving trips(in 25 reviews)

  • "Great atmosphere, free TOMS Shoes, 50% discount, good work environment(in 16 reviews)

Cons
  • "No room to grow within the company even though they promise you will someday be part of leadership team(in 9 reviews)

  • "Upper management has no reassurance to offer as they're worried about their own jobs(in 8 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "upper management"

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  1. Helpful (5)

    "Inconsistent Direction and Broken Promises"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Middle Management in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at TOMS full-time for more than a year

    Pros

    Benefits package was very competitive

    Cons

    Revolving door especially on sales team. The environment is ripe with uncertainty and stress which leaves employees acting at their worst. Upper management has no reassurance to offer as they're worried about their own jobs.

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  2. Helpful (7)

    "Good mission, bad culture"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at TOMS

    Pros

    Wonderful, inspirational mission. Dogs at work. Free coffee bar.

    Cons

    It’s a lot like working at your high school - rampant disrespectful work culture. HR is incompetent. Contractors are generally treated like garbage - keep expectations low for having your work valued by upper management.

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  3. Helpful (3)

    "Good company, unless you're in retail"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Key Holder 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at TOMS part-time for more than a year

    Pros

    Laid back atmosphere, free coffee, some benefits offered that other companies dont, gererous employee discount, a positive feeling of working for a company that is also doing good in the world.

    Cons

    management doesn't listen to employees in their retail stores, questionable ethics when it comes to their employee uniform policy, overall upper management is not concerned with their employees satisfaction at work and is unsympethic to employee concerns. Very little opportunity for company growth despite many promises of growth upfront

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    TOMS Response

    February 6, 2017Manager, Culture and Experience

    Thank you again for your feedback. We take it to heart and strive to continually improve. We wanted to follow up and share that our retail team had a great discussion about the Employee Shoe Uniform and have made new adjustments. We would love to hear what you think of the updates! As for your other concerns, our team is putting added emphasis on how we provide more growth opportunities for retail. Stay tuned!

  4. Helpful (18)

    "Was Great before Greedy Bain took over"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TOMS full-time for more than 3 years

    Pros

    Coffee Bar Batista Giving Trips, company yearly trip happy hours, Coworkers (not VPS OR EXECS ) Company culture used to be great but now everyone fears to keep there job due to massive layoffs over and over

    Cons

    Worked for 3 years and zero loyalty was dropped on a dime due to "COMPANY RESTUCTURING" after building out companies important inferstructue. Lack of direction from upper management. Poor budgeting resulting in massive layoffs rounds of layoffs with more to come. Id be careful before joining and trying to keep a job. It's kinda ironic that they pride there self on giving when they don't care about there own employees. Maybe instead of giving to others they need to take care of the people that run the business. Bains greed rains overall because they aren't hitting there unrealistic targets they instead try to cut as much overhead as possible to make up for what they call a loss when in fact the company just cannot manage there budget. Bringing in high price consultants to decide who stays and goes instead of who contributes to the company growth. Not a surprise the turnover rate is 50% within the first year and if you last over 3 your a legacy. This is a sinking ship sad to say because the concept and overall business model was great

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  5. Helpful (17)

    "How can a company that claims to do so much good, treat their employees so badly?"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I worked at TOMS full-time for more than a year

    Pros

    Employees are fantastic, full of talent and drive to make a real difference in the world.

    Cons

    It's a tragedy that the company and upper-management is so awful. They play favorites, treat people like trash, are unprofessional, and never commit to making change. Working at TOMS was an incredible experience and I loved every person on my team. They are creative, passionate, fun, burned out, unappreciated, looked over, and now that I am gone... I think of them often and wish they could all find a better place that will treat them right. The problem starts at the TOP! You must be ready to play politics because if you are not on the list of "favorites" they will muscle you out or eventually fire you. How does a company such as this, one that claims to want the best for the world, treat it's very own so terribly? It's a shame. It's honestly a shame and there is real ugliness in that playground of an office. It truly breaks my heart how underhanded things are there... beware! If you can get into the short-list of "favorites" then you are set. Otherwise, you will eventually have the same sentiment as the majority of people on here. There is so much potential at this company, but until there are major changes it will stay the same. This company is completely lost.

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  6. Helpful (8)

    "Best place or worst place? It's up to YOU."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at TOMS full-time for more than a year

    Pros

    - Really fun work environment (slides, coffee bar, happy hours) - AMAZING people. Not the typical LA better dealers who are always looking over your shoulder. - High volume... busy busy busy! - Supportive management - Upper management will listen to employees callouts and concerns, if employees voice them consistently - FREE giving trip after 1, 3 & 5 years. - Flexible hours / awesome PTO / lots of "early departure" days around holidays - Great place to learn about how an international brand operates. - Management not afraid to pivot when strategy is no longer viable, which shows our ability to be agile and change course even if it means more work. - REALLY passionate people who care.

    Cons

    - Big picture communication can be a challenge, just like at many organizations. - Some upper level management doesn't have management or team leadership experience, which creates poor leaders at the top. Fortunately there are a lot of smart people at the bottom who will eventually take over these spots. - Some upper management plays favorites and doesn't take the time to get to know all the employees on their teams or understand their background, which can be frustrating. An upper level manager shouldn't be in the weeds, they should train people to be in the weeds for them and have a big picture view of their department, fostering and mentoring each team member to give peak performance.

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  7. "Great company and mission"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at TOMS full-time for less than a year

    Pros

    Amazing company and mission statement. Everyone is passionate about the giving. Casual and fun work environment.

    Cons

    Upper management is not aligned. Culture changed as the organization grew.

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  8. Helpful (1)

    "Great Fun Company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Intern - Intern in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TOMS for less than a year

    Pros

    Great Office Environment with lots of upward potential. Everybody was eager to do excellent work and as a young company it remained creative and challenging every day

    Cons

    Upper Management didn't always seem communicate effectively with everyone else. There was no middle management structure to streamline the process. The company is continuing to grow, and as most growing companies, has an adjustment period to go through

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