TSYS|Total System Services Reviews | Glassdoor.co.uk

TSYS|Total System Services Reviews

Updated 14 January 2019
706 reviews

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3.2
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TSYS|Total System Services CEO Troy Woods
Troy Woods
266 Ratings

Employee Reviews

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Pros
Cons
  • "Work life balance gets disturbed sometimes" (in 19 reviews)

  • "Too much scrum, Some Senior Management lacks technical depth" (in 14 reviews)

More Pros and Cons

  1. "Great place to work. Shh, it's kind of a secret"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TSYS|Total System Services full-time

    Pros

    TSYS is a great place to work. Training and support plans were in place from day one and there is a real sense of collaboration shown across the whole location. The department which I work requires collaboration and networking with multiple teams situated across the different floors and wings and I have never witnessed resistance or push back when seeking assistance on work.

    Management is approachable and open to feedback. This also appears to hold value and used to make changes when necessary.

    Promotions are supported and are evidently given to people on merit - not necessarily dictated by length of tenure. I work in a busy environment and little gestures such as vouchers and tokens of appreciation are commonplace to maintain morale and recognise efforts.

    The office itself is pretty impressive: TSYS York went through a refurbishment process just over a year a go and the space created puts a lot of other work places I have worked/visited in the shade. It has an amazing social area known as the Hub with a pool table and games console (XBOX One) and table tennis facilities outside for the summer. Each floor has a bean to cup coffee machine as well as deluxe hot chocolate machines (both of these give fresh drinks - they aren't the old school instant drink dispenser type machines).

    Cons

    As with any corporate company - challenges can be faced with trying to support a 24/7 operation across multiple global sites. This is not a criticism of TSYS in general - more of a common theme across businesses and the struggle to stay aligned when experiencing large time differences and having different processes in place.

    Advice to Management

    Considering how it is such a great place to work (there are some real 'long termers' based here - any movement I have seen since working here has been to other roles in the company) - it seems to have little/no visibility in the City. I fell on the role by chance. Advice to management? let the secret out. Raise the profile. The company is a little diamond, so many people are missing out - as is the company on talent until this is tackled.


  2. "Would not recommend at all......"

    StarStarStarStarStar
    • Comp & Benefits
    Former Employee - Anonymous Employee in Coventry, England
    Former Employee - Anonymous Employee in Coventry, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TSYS|Total System Services full-time (Less than a year)

    Pros

    I would say that training team is fabulous in providing training and also the HR team too good.

    Cons

    Poor work culture including biased Managers.Rotational shifts/extended shifts for 11-12 hours each day. Weekend working.No Canteen on weekends.

    Advice to Management

    Please advise the managers to stop being biased to people based on their culture or background. Talking positively.

  3. Helpful (7)

    "New Journey with old mgmt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Oracle Database Administrator
    Current Employee - Oracle Database Administrator
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at TSYS|Total System Services full-time (More than 5 years)

    Pros

    -Good working environment
    -Canteen on site
    -Gym on site
    -Reasonably flexible

    Cons

    -Politically toxic
    -Poor talent management
    -Old style and incompetent management
    -Teams working against each other

    Advice to Management

    Everyone in management is fighting to climb the corporate ladder with politics, instead try doing your job and appreciate people that work under you. Alot of talented people leave the company because the mgmt is too busy to care or properly compensate.


  4. Helpful (1)

    "OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at TSYS|Total System Services full-time

    Pros

    Reasonable pay, lots of overtime opportunities, nice area

    Cons

    Poor management, bad parking, not great working hours

    Advice to Management

    work harder for your employees - less favouritism


  5. "Worked for better companies, I guess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Coventry, England
    Current Employee - Customer Service Representative in Coventry, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TSYS|Total System Services full-time (Less than a year)

    Pros

    The internal recruitment system, allowing for effecient career progression.

    Cons

    There is a low tolerance to absences. Sometimes you can't control external life factors that mean you can't be in work.


  6. Helpful (1)

    "Hell no"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - C S R in Milton Keynes, England
    Former Employee - C S R in Milton Keynes, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TSYS|Total System Services full-time (Less than a year)

    Pros

    building is tidy,,employees were friendly,coach that always smile & ask if im ok & make everyone laugh whenever shes around,friendly reception thats.it

    Cons

    Parking,management,,HR,food was awful and toilets were disgusting

    Advice to Management

    value your employee or you will lose your business


  7. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    parking
    trainers are friendly and welcoming

    Cons

    - although those who teach are adequate, we are thrown into the deep end before we are taught how to use the all systems and procedure.
    - no appreciation or rewards.

  8. "Great place for students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Milton Keynes, England
    Former Employee - Customer Service Representative in Milton Keynes, England
    Recommends
    Neutral Outlook

    I worked at TSYS|Total System Services (Less than a year)

    Pros

    Great place to get work experience as a student

    Cons

    Salary is very low for such a job

    Advice to Management

    employees should be treated better and rewarded more


  9. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TSYS|Total System Services full-time

    Pros

    Awesome people, great facilities and lots of overtime opportunities

    Cons

    Low base pay, lack of progression --> extremely high staff turnover

    Advice to Management

    Focus on staff retention instead of training newcomers literally every week


  10. "Fraud Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Team, Fraud Analyst in Milton Keynes, England
    Current Employee - Security Team, Fraud Analyst in Milton Keynes, England
    Doesn't Recommend
    Neutral Outlook

    I have been working at TSYS|Total System Services full-time (More than 3 years)

    Pros

    Fraud investigations, data analysis enjoyable.
    Interesting role. I love the people i work with

    Cons

    Low wages for job role
    High stress environment
    Contact center
    Limited parking space
    Buses can be a problem for those who work late evenings, weekends & bank holidays due to office location
    Building facilities often have hygiene issues