Pros
The office in Lisbon had a nice view... though I doubt they even have that anymore due to cost cuttings.
Cons
Talkdesk is without doubt, the most embarassing and damaging company on my CV. It's common knowledge that Contact Centre is a dying sector, with the likes of Salesforce, Amazon and Google now weighing in on the battle, yet Talkdesk manages to make it feel like it's your career, mental health and will to live that's waining too. Throuhgout my time at Talkdesk, I witnessed first hand, progressing female candidates throughj an interview process purely down to their appearance, distribution of leads based purely on favoritism, flaunting and rules or processes previously stated by leadership, and outright lying to customers on functionality, security, scalability and roadmap of the product. It's a regular occurence that customers will call Talkdesk mere days/weeks after signing to ask to cancel, to threaten legal action or to express their disbelief that basic funtionality is either missing, or is charged for unlike it's competitors. It has more hidden costs that a night in Bangkok. As for the leadership, senior leadership seem to think that diversity is hiring people from different areas of the UK, all of which are male, white and 50+. And EMEA Leadership believe that leadership is bullying, lying and outright manipulation of your mental wellbeing. Multiple times I've heard team members talk of how stressed they were, how they couildn't take a holidayt without being pestered by manaagement and how their customers would not stop calling them due to problems with the product. There is no Sales support here, no customer support and no accountability from product, or leadership. So be prepared to take all that on yourself and not to take a holiday. Talkdesk will find anyway possible to cut corners, be that putting project managers on the biggest customers from day one, or just "delivering a project" in a matter of days based on "best practise" without actually consulting customer use cases, strategic alignment of business processes or even having project teams that speak the same language, or are based in the same time zone. It's embarassing. It's funny to see them brag about growth, yet not publish the fact that the average tenure their globally must be 3-6 months. People in the US left so fast it was hard to keep track of who even had responsibility for Sales, Product areas or customer support. If you value your career, your development, your mental health and/or your blood pressure, I'd sooner recommend getting a paper round in the arctic circle, than I would working here. Avoid at all costs.
