Tata Communications Reviews

Pros

Great support, people and environment

Cons

Nothing I can think of at this time!

Pros

Great people, open to change, multi-cultural

Cons

Male dominant, internal communication can be subject to favouritism

Pros

Flexible WFH policy Strongly experienced colleagues Strong strategy

Cons

Lack of accountability culture Challenged in executing against strategy Difficulty transforming in time keeping with market and customer needs

Advice to Management

More focus on driving change

Pros

Ethical Company Strong Global Network Good portfolio of digital infrastructure products (UC, SIP Trunking, Managed Security, Media Content platforms) Understand the need to transform from traditional telco provider to digital infrastructure provider.

Cons

A company trying to be global with an Indian mindset. Too much influence from Product Management and way to much power inside Finance. Too broadstroke in its marketing, needs to develop marketing resources targetting specific markets or products (eg Gaming, Augmented Reality / Virtual Reality, Digital Streaming, Consumer Devices (IoT)).

Advice to Management

Empower your sales people, they are your eyes and ears in the market place. Stop this nonsense of "we can't tell you how much it costs or what our margin aspirations are - you might run off to a competitor", Let sales negotiate properly with customers rather than be mere "messengers". Understand that ultimately it is sales (not Product) that should own the customer relationship, and this is sacrosanct. Biggest... complaint from customers is the time it takes to get anything done in Tata, and these are the reasons why.

Pros

Teams at ground level worked well together to provide excellent customer service

Cons

Company values look great on paper, but in proof, the company was more concerned about statistics than customer service, mainly due to being top heavy in middle management, so everyone was trying to protect themselves and their role.

Advice to Management

Restructure middle management, add more employees at ground level, and give more actually deliver the promises to the ground level employees that are shown as their core values

Pros

I can hardly think of any. The people who are already there, they are trying their best but their frustrations can be seen from day one.

Cons

Plenty of promises of career progression but they only promote Indian employees and look past other nationalities. Very biased in terms of who they progress, never on merit. It’s all about who you know and not about how good you are and what you know. Even HR don’t do much to sort this out and stay quiet in front of Indian leadership team. No long term strategy, they hire and fire people on 2 year’s cycles. I’ve... seen new people being hired from India to UK office and then redundancies made within 2 months.

Advice to Management

Open your eyes and engage with your global employees more. Have a longer term strategy rather than short term tactical fixes. Hiring and firing culture isn’t going to build a sustainable business.

Pros

Good culture and a great team-working environment. Tata has the right focus on ethical business. Good base salary as you would expect from a challenger.

Cons

Slow to react to market, Very much a satellite office and not a hugely devolved decision making. Targets are not overly realistic and difficult to attain.

Advice to Management

More attention to be paid on local experience. A more realistic view of market forces would help build a positive working environment

Pros

culture, network, international, ambition, agility

Cons

governance, collaboration, leadership, vision, strategy