Telefónica Reviews | Glassdoor.co.uk

Glassdoor uses cookies to improve your site experience. By continuing, you agree to our use of cookies. OK | Learn More

Telefónica Reviews

Updated 18 October 2017
813 reviews

Filter

Filter

Full-timePart-time

3.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Telefónica Presidente Ejecutivo D. José María Álvarez-Pallete López
D. José María Álvarez-Pallete López
137 Ratings

813 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Doesn't care about work/life balance; (in 10 reviews)

  • Middle management lacks strategic information and sometimes looks misaligned whith senior management (in 19 reviews)

More Pros and Cons

  1. "Great brand delivered by outstanding teams and people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Marketing Manager in Slough, Berkshire, South East England, England
    Former Employee - Senior Marketing Manager in Slough, Berkshire, South East England, England
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Telefónica full-time (More than 5 years)

    Pros

    Colleagues - the awesome team drive and support truly made O2/Tef a great place to work
    Good development and training opportunities
    Sat at the heart of the business, making recommendations and implementing new products/plans/strategies

    Cons

    Limited internal promotion opportunity - outsiders often given roles due to 'lack of experience' (even though you have been 'acting' or 'interim')
    S l o w decision making - could get tied up in committees, processes and approvals, often missing market opportunity (or behind the 8 ball so a competitor takes lead)
    Often makes projects / launches/products overly complicated, or water them down due to cautiousness, diluting the impact
    Lack of real world view - think O2 is the best without the reality check of what is happening, or what customers really want or are concerned about

    Advice to Management

    Walk the walk and talk the talk - putting customers at the heart of what we do. We lived and breathed this a few years ago, but have lost our way and make commercial decisions (rightly so) which are then dressed up as right for the customer.

    Communicate what O2 is all about - the fact that your team struggle to do this gives you an idea that the market and customers are equally as lost.

    Value your people (more). Give them the opportunity to prove their ability by promoting them into new roles. Hold an open, transparent application process - advertise roles rather than naming new internal hire.

    More balanced pay for long tenured employees v new hires, as well as equal pay (m/f).


  2. "customer service advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Telefónica full-time

    Pros

    great place
    great people
    opportunities to excel within

    Cons

    flexible shift can sometimes be annoying

    Advice to Management

    keep it up!


  3. "Software Engineering at Telefonica UK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telefónica full-time (Less than a year)

    Pros

    Competitive Salary, Good Pension, Private Healthcare. Can work from home a couple of days per week

    Cons

    No training, a lot of contract staff, development work is interrupted by service affecting issues

    Advice to Management

    Provide some training!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great place to work, amazing people and a very innovation company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Telefónica full-time (More than a year)

    Pros

    Innovative company
    great benefits
    Work From Home

    Cons

    Cannot Jump Grades
    Politics
    Directors and Management are not really engaging
    Also you cannot change jobs without managers approvals


  6. "Ok as a stop gap job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Warrington, North West England, England
    Former Employee - Customer Service Advisor in Warrington, North West England, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Telefónica full-time (Less than a year)

    Pros

    Modern building with good facilities.
    Easy to move around to different teams.
    Lots going on and they make an effort for charity events.

    Cons

    There is a lot of micromanagement.
    Staff turn over is high.
    Can be inflexible when it comes to shifts.
    Expected to work 3 weekends out of 4 and most Public holidays.

    Advice to Management

    Give staff a little more empowerment.


  7. "Not a great place for morale"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Telefónica full-time

    Pros

    On-site canteen was nice.

    Cons

    Terrible culture - people keep cards close to their chest and there is not an inclusive or welcoming feel.
    Many people aggressive.


  8. "Store Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Telefónica full-time (More than 5 years)

    Pros

    This is one of the best employers I have worked for, they really put the employee at the hart of driving the business

    Cons

    not a lot to say, other than I would only recommend this company to someone that want to help others succeeded


  9. "Great company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Trainer in Milton Keynes, England
    Current Employee - Territory Trainer in Milton Keynes, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Telefónica full-time (More than 10 years)

    Pros

    Investment on development
    Rewards hard work
    Progression
    Great brand
    Industry leader
    Invests in the future
    Puts customers at the heart of everything they do

    Cons

    None - I love my job
    . . . . . . . . . . . . . .

    Advice to Management

    Always be passionate about your people


  10. "relaxed culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Project Manager in Slough, Berkshire, South East England, England
    Former Employee - IT Project Manager in Slough, Berkshire, South East England, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Telefónica full-time (More than 3 years)

    Pros

    allowed days to work on part time masters programme

    Cons

    Its a very large company and change happens very slowly


  11. "Technical aaccount Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Slough, Berkshire, South East England, England
    Former Employee - Anonymous Employee in Slough, Berkshire, South East England, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Telefónica full-time (More than 5 years)

    Pros

    Good company. Lots of benefits and international focus , support from HQ

    Cons

    Politics , HQ always had priority in decisions, organisational structure is too hierarchical , too many old boys in exec positions for 20+ years , no internal promotion

    Telefónica Response

    11 Jul 2017 – Head of Managerial & Specialist Resourcing

    Thank you so much for taking the time to leave your review. Comments from current or previous employees are extremely important to us.


Showing 813 of 869 reviews
Reset Filters