Teleperformance Reviews

Pros

nice company, professional, plenty of support given by team leaders, easy standardised job, opportunity for overtime but not forced upon employees

Cons

miscommunications can arise but no big issues

Pros

The job is very easy

Cons

The job can get quite boring.

Pros

Good people and a good team

Cons

Too many issues that can't be resolved. People are left alone with problems and dealing with customer.

Pros

Some of the managers were lovely and helpful people, and deserve their due credit.

Cons

The biggest con (in both main interpretations of the word), is the open plan environment. It does not help productivity nor camaraderie; in a call centre it mainly gives you stress. You can be in a room with over 100 people all trying to talk into their sometimes ancient and often one-eared headsets, and you must focus to the point of near exhaustion to converse with the customer. If you have Asperger's/ASD, then steer clear. It is sensory hell: bright and noisy. You also have to deal with changes in working hours each week, and getting two days off in a row is a rare treat. Watch out if you need to go the toilet for more than seven minutes per day as you may be questioned and have to divulge the fact that your bowels aren't behaving to company standards. On top of all this, you get extremely tight targets, and I have seen many an advisor cut corners to reach these targets. It is a constant stressor and not a motivator. This place ruined my health, my social life, and self-esteem, and I felt too frazzled to search for other work, so I had to eventually resign after getting a nervous breakdown. Some people can handle it, but turnover of staff is crazy for a reason. Only work there if you need an income while seeking other employment.

Pros

A good place to start, but consider moving immediately.

Cons

No career development, they are not interested in their employees.

Pros

£8 an hour wage which was good

Cons

Did not provide reasonable adjustments

Pros

Decent training, easy to get job

Cons

Low pay, high turnover, some rude staff, toilets far away and barely any toilet breaks.

Pros

- Good level training - Modern and well organized work environment - Highly skilled and supportive team leaders - Work based on teamwork

Cons

- Company headquarters not easily approachable - Few social events