Tesco Customer Service Reviews

Updated 3 Mar 2021

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3.8
77%
Recommend to a Friend
79%
Approve of CEO
Tesco Group Chief Executive Dave Lewis
Dave Lewis
305 Ratings
  1. "unknown"

    5.0
    Current Employee - Customer Service 

    I have been working at Tesco part-time

    Pros

    the team are very nice

    Cons

    the team can be very weird

  2. "N/a"

    4.0
    Former Employee - Customer Service 

    I worked at Tesco full-time

    Pros

    Holiday pay and sick pay. Maternity pay. All-employee share schemes such as Buy As You Earn and Save As You Earn. The chance to join our Retirement Savings Plan where we will match your contributions up to a maximum of 7.5%. ... Annual Colleague Bonus Plan, offering up to 3.5% of base salary.

    Cons

    Long hours, treated as a number


  3. "Good company"

    4.0
    Current Employee - Customer Service 

    I have been working at Tesco part-time

    Pros

    Flexible shifts around eduction life

    Cons

    Long shifts when didn’t go to plan

  4. "Good place for students"

    4.0
    • Career Opportunities
    Current Employee - Customer Service Associate 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Tesco part-time for more than 3 years

    Pros

    Pay is good, flexible, busy environment

    Cons

    Sometimes the management can be unfair/biased towards certain members of staff

  5. "Csm review"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Manager (CSM) in Dundee, Scotland
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Tesco full-time for more than 3 years

    Pros

    Laid back atmosphere, friendly approachable higher ups and brilliant training.

    Cons

    Unsocial hours, high employee turnover

    Continue reading
  6. "Friendly and safe working environment"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Guildford, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tesco part-time for more than 5 years

    Pros

    Good communication and work ethics

    Cons

    No career opportunities and not good pay

  7. "Great company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Ilkeston, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tesco part-time for more than 3 years

    Pros

    Great availability of shifts and overtime

    Cons

    Heavy work load not much time to do it all in

  8. "Good place to work"

    4.0
    Former Employee - Customer Service Advisor in Royal Tunbridge Wells, England
    Recommends
    Positive Outlook

    I worked at Tesco part-time for more than a year

    Pros

    Very friendly environment to work

    Cons

    Hard working job but salary is not enough

    Continue reading
  9. "Good"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 

    I have been working at Tesco full-time

    Pros

    Good to work at the company

    Cons

    Salary and long hours at the company

  10. "Great"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in Birmingham, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Tesco part-time

    Pros

    Great job, progression available and bonus

    Cons

    Not applicable everything was superb

Viewing 1 - 10 of 964 English Reviews

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