Thames Water Customer Assurance Reviews | Glassdoor.co.uk

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Thames Water Customer Assurance Reviews

Updated 6 June 2017
2 reviews

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Customer Assurance

2.7
StarStarStarStarStar
Recommend to a friend
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Thames Water CEO Martin Baggs
Martin Baggs
0 Ratings

Employee Reviews

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Pros
  • There is no pressure to stay late allowing for a great work-life balance (in 6 reviews)

  • Family working environment where relationships with colleagues are as important as outputs (in 7 reviews)

Cons
  • Work life balance not great - very little perks (in 4 reviews)

  • Senior management keep changing the focus which has a severe downstream impact on lower level staff (in 5 reviews)

More Pros and Cons

  1. "A lot of opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Customer Assurance in Reading, England
    Current Contractor - Customer Assurance in Reading, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Thames Water as a contractor (More than a year)

    Pros

    A lot of opportunities internally. Large amount of cross training. Flexible with working hours (as you dont get sick pay/pay if out of office). Constant overtime available.

    Cons

    No one really knows what's going on. Costant changes. Quite a 'if you face fits' environment. Some cases of bullying within the department. High turnover.

    Advice to Management

    People are looking for a bit more job securite and promotions dependant on ability rather than who you are friends with.


  2. Helpful (1)

    "Oh Dear"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assurance in Reading, England
    Former Employee - Customer Assurance in Reading, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Thames Water (More than a year)

    Pros

    Good colleagues, the people make it tolerable

    Cons

    Management is ridiculously poor. Avoid if you can afford it.

    Advice to Management

    Learn what your staff actually have to do as a job so you can at least understand the difficulties.