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Thames Water Reviews

Updated 8 December 2017
106 reviews

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106 Employee Reviews

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Pros
  • There is no pressure to stay late allowing for a great work-life balance (in 6 reviews)

  • Family working environment where relationships with colleagues are as important as outputs (in 7 reviews)

Cons
  • Work life balance not great - very little perks (in 4 reviews)

  • Senior management keep changing the focus which has a severe downstream impact on lower level staff (in 5 reviews)

More Pros and Cons

  1. "Pollution Control Testing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Environmental Analytical Chemist in London, England
    Former Employee - Environmental Analytical Chemist in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Thames Water (More than a year)

    Pros

    A nice friendly atmosphere in the lab. I particularly enjoyed going out to take water samples was fun as well as informative. There was access to sports facilities.

    Cons

    Repetitive work as doing the same chemical water test for a whole month made tended to make it feel like factory work.

    Advice to Management

    Need to include the staff more in the results of what has happened when there has been a pollution incident. Offer more training.


  2. Helpful (1)

    "Unbelievable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Thames Water full-time (Less than a year)

    Pros

    Personal performance, trainings, flexibility

    Cons

    Bullying, harassment, no respect, nothing nothing


  3. Helpful (2)

    "Good - in parts"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Reading, England
    Former Employee - Anonymous Employee in Reading, England

    I worked at Thames Water full-time (More than 3 years)

    Pros

    Opportunities for moving around a large company in different roles.

    Cons

    Can be very political in some areas - lots of 'who you know, not what you know'.

    Advice to Management

    Clamp down on favouritism and welcome diversity.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Excellent company to help with your career!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reading, England
    Current Employee - Anonymous Employee in Reading, England
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Incredibly supportive to staff, they actively encourage everyone to second in to other departments to get a better understanding of the business as well as work on their career goals.

    There are a lot of training opportunities and CPD for anyone with professional qualifications.

    Social company, they do regular time out for tea in order to ensure staff recognise the need to get away from work for a small break during the day while allowing everyone to get together and chat.

    Cons

    Canteen food is lacking but at least there is one. Under a certain level, benefits are minimal but as soon as you get to management level the bonuses and car allowance are automatic and high, leaves anyone under that level feeling a bit under appreciated

    Advice to Management

    Share out the bonuses, just a little less to management staff would create a pot for L6 and L7+

    Find another caterer!


  6. Helpful (1)

    "Oh Dear"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assurance in Reading, England
    Former Employee - Customer Assurance in Reading, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Thames Water (More than a year)

    Pros

    Good colleagues, the people make it tolerable

    Cons

    Management is ridiculously poor. Avoid if you can afford it.

    Advice to Management

    Learn what your staff actually have to do as a job so you can at least understand the difficulties.


  7. Helpful (1)

    "Managers unhelpful and unsupportive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contact Centre Advisor in Reading, England
    Former Employee - Contact Centre Advisor in Reading, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Thorough training and good choice of hours and overtime

    Cons

    Most Managers are unhelpful, and unsupportive.
    Work environment- treated like school kids, very clicky.

    Advice to Management

    Be more approachable and helpful.


  8. Helpful (1)

    "It's not what you know, it's who you know."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager in Reading, England
    Current Employee - Team Manager in Reading, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Thames Water full-time (More than 5 years)

    Pros

    Nice colleagues. Take health and safety very seriously. Good approach to flexible working.

    Cons

    No promotion based on ability.
    No very good benefits.
    Not getting feedback from wider business before making key changes.

    Advice to Management

    Do not overlook staff who have gone above and beyond. Promote staff based on MERIT and their ability. Not just because their face fits, or they are a 'yes' person.


  9. Helpful (3)

    "Your staff are your best assest, treat them as such.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Reading, England
    Former Employee - Anonymous Employee in Reading, England
    Doesn't Recommend
    Positive Outlook

    I worked at Thames Water full-time (Less than a year)

    Pros

    Good Benefits Scheme
    Work Life Balance (on first appearance)
    Stable Organisation

    Cons

    Passive aggressive behaviour from mgmt.
    You must agree / be a yes person to get on in this business.
    Unfortunately witnessed 2 members of my team being bullied by mgmt. abd the grievance raised was laughed at by snr management.
    Lack of communication from within teams and constant moving of goals posts mean a chaotic environment.

    Advice to Management

    Empower your staff, delegate responsibility. Trust people to make the right decisions. And listen to staff complaints and concerns, don't just laugh and brush them under the carpet (head office mgmt)


  10. "Commercial"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Thames Water full-time (More than 3 years)

    Pros

    Left alone to carry on with role. No interference from reporting manager. Parts of Operation happy to interact and see the benefit of having a commercial department.

    Cons

    Senior management are scared of contractors and always bow to their requirements resulting in significant overspend on contracts. Have to question why TW need a Commercial Director when all they listen to and act upon are the Contractors requirements.


  11. "Inefficient, no forward thinking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Thames Water full-time

    Pros

    Close to town centre

    Cons

    Hugely inefficient management system. Lots of people employed are 'looking busy' but have no output.
    Rigid management who cannot handle change and have no forward thinking. Everything is fire-fighting, despite issues being on the radar for years. Nothing is addressed tactically and so millions are paid in fines each year through nothing more than bad planning. Lots of people doing jobs they have no experience doing. There's a real 'head in the sand' approach to problems across the company and lots of throwing good money after bad.
    The company is massively behind the times with their computer systems.
    Managers don't trust their employees enough to allow any form of flexible working. There is a whole culture is mistrust with the CEO actively promoting it.
    Don't expect to get a desk, car park place or locker for the first year.


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