Thames Water Reviews | Glassdoor.co.uk

Thames Water Reviews

Updated 5 June 2018
125 reviews

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125 Employee Reviews

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Pros
  • "There is no pressure to stay late allowing for a great work-life balance" (in 6 reviews)

  • "Family working environment where relationships with colleagues are as important as outputs" (in 7 reviews)

Cons
  • "Work life balance not great - very little perks" (in 5 reviews)

  • "Senior management keep changing the focus which has a severe downstream impact on lower level staff" (in 5 reviews)

More Pros and Cons

  1. "Admin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative in Reading, England
    Former Employee - Administrative in Reading, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Thames Water full-time (Less than a year)

    Pros

    Great location and nice offices
    Loved the canteen!
    Working hours are good (8-4 or 9-5)

    Cons

    Worked as a temp (nearly everyone at Thames is a temp) so no real chance of promotion or job security.
    Glass meeting rooms so everyone can see you, what's that about?!

    Advice to Management

    Include the temps in what's going on in the department where possible as they could end up being there for years, and they make up a large number of the employees. When I worked there in a small team of 7, only 2 of us were temps and we were excluded from every meeting or discussion about the department - it was isolating and really poor management.


  2. "Fair pay but unless your a graduate you go no where."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Fair pay but unless your face fits no chance of promotion. Ok offices little jaded in places. Pension is quite good.

    Cons

    Poor career progression unless you speak in the correct way and have been to university and are a yes person. No benefits unless you are a m grade. Keep telling you to save money yet offer bonuses for under performing m grade managers.

    Advice to Management

    Invest in everyone not just the m grade managers. Need to review how to run a organisation. Say we all in it together then offer 90% of staff nothing whilst the 10% take everything.

  3. Helpful (1)

    "No work-life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Reading, England
    Former Employee - Customer Service Agent in Reading, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Thames Water full-time (Less than a year)

    Pros

    Building was in a good area

    Cons

    Management were very poor. They did not care about the staff at all, only wanted results and targets to be kept to - rather than taking into consideration stress etc.

    Advice to Management

    Show a bit more heart, be a little human and appreciate employees are never perfect but are willing to improve.


  4. Helpful (1)

    "Ok for a stepping stone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Swindon, Wiltshire, South West England, England
    Former Employee - Customer Service Representative in Swindon, Wiltshire, South West England, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Thames Water (Less than a year)

    Pros

    wages are good for part time work

    Cons

    Discrimination between teams, if your manager is good/liked you are ok if not ...watch out .

    Advice to Management

    Stop setting ridiculous KPIs because unless you actually man those phone lines you have no idea what the job is like. Listening to 'one or two calls' occassionally is not the same as doing shifts day in and day out.


  5. Helpful (2)

    "Fines 80m sewerage problem 20m fine leakage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center
    Current Employee - Call Center
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Thames Water part-time (More than 3 years)

    Pros

    No wonder fines.
    Staff cannot work well due to management bullying employees they are frightened to speak up in case they will loose their jobs. Managers pushing people to the brink and demoralising and bullying staff. Consequently, staff going off sick with stress. What a carry on. Lots of staff working feeling depressed.

    Cons

    What can one say I am off as soon as I find a new job

    Advice to Management

    Get rid of these managers who do not understand people and are just there to make themselves feel good and throw their weight around especially in Compliance and Call Centre.


  6. "Anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thames Water (More than a year)

    Pros

    Good culture all-round. The management are great and it feels like even up to the executive level people care about the company.

    Absolutely brilliant charity work with WaterAid, which is something you can really be proud of when you work there.

    Cons

    Seems like some staff are overworked, some more budget to increase staff numbers in certain areas.

    Advice to Management

    Keep up the good work, keep listening to your staff. Keep taking corporate social responsibility seriously.


  7. Helpful (1)

    "its okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trade Effluent Technical Advisor in London, England
    Current Employee - Trade Effluent Technical Advisor in London, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Thames Water full-time

    Pros

    If you have a good manager then you will get fantastic support otherwise you will blend in the background

    Cons

    career opportunities are not as colourful as they appear

    Advice to Management

    be more supportive

  8. Helpful (1)

    "Accountant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant in London, England
    Current Employee - Accountant in London, England

    I have been working at Thames Water full-time (More than 3 years)

    Pros

    Excellent company. Overall and decent worklife balance

    Cons

    No real chances to grow and develop. Not great office spaces.

    Advice to Management

    Look within your team for higher position.


  9. "Easy company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Performance Manager in London, England
    Current Employee - Performance Manager in London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Thames Water full-time (More than a year)

    Pros

    Thames Water is a very relaxed environment to work in. There is no pressure to stay late allowing for a great work-life balance. Health and safety is at the forefront of the companies priorities creating a very safe culture.

    Cons

    Thames Water is not a competitive company so salaries and benefits are quite conservative. Compliance is 100% critical so decisions and advancements are made extremely slowly. Very HQ focused, non-Reading based sites require investment to improve welfare facilities and create a more fun working environment. Communications within the company aren't great leaving a lot of trial and error when it comes to new strategy/IT improvements.

    Advice to Management

    Spend more time really trying to please staff and not so much the major share holders.


  10. "Pollution Control Testing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Environmental Analytical Chemist in London, England
    Former Employee - Environmental Analytical Chemist in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Thames Water (More than a year)

    Pros

    A nice friendly atmosphere in the lab. I particularly enjoyed going out to take water samples was fun as well as informative. There was access to sports facilities.

    Cons

    Repetitive work as doing the same chemical water test for a whole month made tended to make it feel like factory work.

    Advice to Management

    Need to include the staff more in the results of what has happened when there has been a pollution incident. Offer more training.


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