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Thames Water Reviews

Updated 8 December 2017
106 reviews

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106 Employee Reviews

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Pros
  • There is no pressure to stay late allowing for a great work-life balance (in 6 reviews)

  • Family working environment where relationships with colleagues are as important as outputs (in 7 reviews)

Cons
  • Work life balance not great - very little perks (in 4 reviews)

  • Senior management keep changing the focus which has a severe downstream impact on lower level staff (in 5 reviews)

More Pros and Cons

  1. "Average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Planning Assurance Coordinator in Reading, England
    Former Employee - Planning Assurance Coordinator in Reading, England
    Positive Outlook
    Approves of CEO

    I worked at Thames Water (Less than a year)

    Pros

    Good staff benefit,
    fair work life balance,
    Fair operational structure
    Starting to embrace new technology and operational process

    Cons

    "Selective" in their employment
    Selective on whom to promote,

    Advice to Management

    Employ based on merit.. and not who you are related to within the company


  2. "WQT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Walton-on-Thames, England
    Former Employee - Anonymous Employee in Walton-on-Thames, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Thames Water full-time (Less than a year)

    Pros

    Good hours. Fairly menial job of collecting water samples. Nice team. Lovely locations.

    Cons

    Strange management. Very passive aggressive behaviour.

    Advice to Management

    Just be nicer.


  3. "Recommended place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consumer Planner in Slough, Berkshire, South East England, England
    Former Employee - Consumer Planner in Slough, Berkshire, South East England, England

    I worked at Thames Water full-time (Less than a year)

    Pros

    - The level of training during the induction period provides you with the essential skills and knowledge to help you once the induction period is finished.
    - The level of support provided by the senior planners and manager provides you with confidence that when faced with a difficult task you have assistance if you need it.
    - The work colleagues at the Slough Branch are commonly between a mixed age range. This enables you to provide a good working relationship amongst your peers.
    - After six months of working at Thames Water there are opportunities to apply for other roles at Thames Water, as a whole the company encourages progression; this is an essential quality all firms should look into.

    Cons

    - There are no fixed working hours. The job has a rota of different shifts for instance 6:30am-2:30pm, 8am-4pm and 2:30pm-10:30pm etc. Also, one weekend once a month. This provides constraints on your social life and can provide complications for individuals with family and other commitments. However, management is very understanding of colleague commitments.
    - Dependant on your interest this job role after a while becomes rather dull, boring and repetitive.

    Advice to Management

    :The removal of 2:30pm-10:30pm shift as customers can not be contacted after 8pm.


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  5. Helpful (6)

    "The most racist and worst place to work ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reading, England
    Current Employee - Anonymous Employee in Reading, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Thames Water full-time

    Pros

    Close to town centre so it is easily accessible and you can park your car quiet easily or walk to work as the routes are easily accessible. Also there is plenty of choices in eating out at lunch as shops are close by

    Cons

    One of the most out dated companies you could work for, with an institution mentality where they employ everyone that is like themselves. A business that wherever you go, be that on the sites or in the offices it is filled by people and their relatives who somehow always seem to get the job.

    They all have a happy clappy monthly meeting where they congratulate each other about how well they are doing even when that means customer complaints are at their highest and some of the worst reports regarding leaks and floods.

    The CEO, the directors and heads of service and senior managers all walk around with a superiority attitude and that they are a big family. The funny thing is no matter how much they preach it is not a big family at all rather it tolerates very little and it is more dictatorial than a friendly place to work especially if you are innovative. All the outer showings would have you believe that they care about their staff or their customers they don't with people beavering away to reduce complaints.

    Pointless to complain as this company employs people like itself and they stay in the business until retirement age and have no real management skills except that they have just been constantly prompted due to having been in the business for so long.

    You would think that customer care was a priority and reducing the bills of the public was important. I can assure you it is not. Instead millions of pounds are wasted on recruiting agency project managers to work on projects because of the incompetent and laziness of managers who reside in this company. The irony is that whilst millions each year are wasted on recruiting agency project managers from particular agencies there is absolutely no regard for the public.

    The public are paying through the nose as directors head off in fancy hotels for a week to have a huddle to discuss issues which they then bring to the staff only to find that in 5 minutes the staff have given them the answer that took them a week to come up with over a week.

    Instead of hiring additional staff to fix and maintain the equipment and lowering costs to the customers this company instead focus on producing fancy maps and charts all in the name of project management to show to shareholders that they are being collaborative whilst wasting millions and millions and millions of pounds. The maintenance staff are paid such low salaries that no one wants to work with them whilst the CEO, directors, heads of service and senior managers all run around pretending to look busy costing the customer and at the end of the day the shareholders who ironically are mostly foreign investors.

    It is a company unlike any other where it is filled by almost 100% white men either just out of school or uni, middle aged white men and the retirement group. The offices are also filled by almost 100% white women, with the odd woman and man here and there who is not. Combine this with racist comments from a senior manager when talking about the IT company they use (Wipro) a company from the subcontinent (India). Of course the senior manager did it all in the name of banter but it was very clear what he meant. This was not the only incident I have heard of, rather similar banter can be heard in the office amongst staff when talking about certain people and continues because they are senior managers. Clearly believe that sticking a non white on a bus advert is going to make a difference; not sure how when everyone employed and even interviewed is white. The irony is some of the hardest and most helpful people I found were the Wipro staff.

    Advice to Management

    Management are fully aware but deliberately choose to do nothing.

    The irony is although one of the most racist companies it is the first one to ask for your sexuality and ethnicity yet everyone it employs is either a member of someone who works there or is white - strange that especially as the shareholders are not all white companies LOL


  6. "working at thames water"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Reading, England
    Former Employee - Anonymous Employee in Reading, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Thames Water (More than 10 years)

    Pros

    excellent employer, competive salary, pension scheme, excellent career opportunities. Lots of inhouse training available, lovely enviornment to work in.

    Cons

    no canteen facalities or parking

    Advice to Management

    provide canteen and more parking


  7. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Thames Water full-time (More than a year)

    Pros

    Good benefits, decent salary, good working environment

    Cons

    Massive work volumes, no recognition, long hours, expected to work long days and weekends for free

    Advice to Management

    Recognise people more,


  8. Helpful (1)

    "IS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Thames Water full-time (More than a year)

    Pros

    People and L&D, plus the work life balance

    Cons

    Outdated, uniformed and sometime chaotic.

    Advice to Management

    Get some stricture and look outside of the industry for best practice


  9. Helpful (2)

    "Poor Pay & Perks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Project Manager in Reading, England
    Current Employee - IT Project Manager in Reading, England
    Neutral Outlook
    No opinion of CEO

    I have been working at Thames Water full-time

    Pros

    Good People
    Focused on objectives
    Stable Company

    Cons

    Poor Salary & Perks in industry and particularly within IT
    Having TTA not good to achieve business objectives

    Advice to Management

    Look into pay because now your people are competing with TTA guys.


  10. Helpful (1)

    "A Mess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reading, England
    Current Employee - Anonymous Employee in Reading, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Thames Water full-time (More than a year)

    Pros

    Nice people. Could be good if departments worked together better.

    Cons

    Systems and telephony shocking always going down.

    Advice to Management

    Get rid of the three customer service managers in Reading they take no accountability for anything and blame others.


  11. Helpful (1)

    "mixed bag"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Project Manager in Reading, England
    Former Employee - IT Project Manager in Reading, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Thames Water full-time (More than a year)

    Pros

    some really great people in the company, passionate trying to do the right thing
    decent IT & devices

    Cons

    comms is really poor from management which creates a feeling of distrust quite often out in the field
    lack of aligned strategy across the different departments, teams really don't work "together" on things

    Advice to Management

    Step back from all the change going on: whats needed is a fundamental shift in the way the company works if its ever going to achieve amazing industry performance.
    Communicate better, and more frequently in a way your teams want to be communicated to.


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