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Thames Water Reviews

Updated 16 October 2017
100 reviews

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Pros
  • There is no pressure to stay late allowing for a great work-life balance (in 6 reviews)

  • Family working environment where relationships with colleagues are as important as outputs (in 7 reviews)

Cons
  • Work life balance not great - very little perks (in 4 reviews)

  • Senior management keep changing the focus which has a severe downstream impact on lower level staff (in 5 reviews)

More Pros and Cons

  1. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regulatory Analyst in Reading, England
    Current Employee - Regulatory Analyst in Reading, England
    Recommends
    Positive Outlook

    I have been working at Thames Water full-time (More than a year)

    Pros

    Great pension, reasonable expenses, good work-life balance

    Cons

    Regulatory culture can mean that change is slow


  2. Helpful (5)

    "HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Thames Water full-time (Less than a year)

    Pros

    The building in Reading is very modern with a lovely view of the river just behind. The staff are friendly. The working environment is aesthetically pleasing!

    Cons

    The recruitment process is an absolute shambles. I was extremely disappointed from the get go. I was initially rejected and then invited for an interview. I was then rejected and invited another three times. There is clearly a huge issue with communication. On my second meeting, I was told by recruitment that I would only be meeting the team however when I attended it was a very daunting interview. This has been the worst experience I've ever had. Being in HR myself, I would never dare give any candidate an experience like this as I would expect a lot more.

    Advice to Management

    Senior management need to look at this process and assess areas that need to be worked on. This is particularly important when trying to gain talent into the business, providing a service that is this poor can actually turn candidates to other companies which could be a shame. It's sad that such a well recognised company has such a low standard in the recruitment and HR remit. This service inherently reflects on the company as a whole.

    Thames Water Response

    3 May 2016 – HR Specialist

    Hi, thank you for taking the time to add this review to the site and for your feedback.

    We are very sorry to hear that you feel disappointed with your recruitment experience. We take this... More


  3. "Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Reading, England
    Former Employee - Anonymous Employee in Reading, England
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Trying to improve. Wants to change so that customers receive value.

    Cons

    Slow to embed change but getting better.

    Advice to Management

    Keep going.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Apprentice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in London, England
    Former Employee - Engineer in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Thames Water (Less than a year)

    Pros

    Good Company good prospects

    Cons

    The first years expenses do not get paid even though you get the lowest salary in the company


  6. "Analyst role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Performance Analyst in Reading, England
    Former Employee - Performance Analyst in Reading, England
    Recommends
    Positive Outlook

    I worked at Thames Water full-time (More than 8 years)

    Pros

    Very friendly environment, good Managers. Career opportunities

    Cons

    none, great company to work for


  7. "Great, challenging environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Lots of challenges, huge amount of work going on.

    Cons

    Demanding pace, alignment between initiatives more often than not is lacking resulting in duplicated effort

    Advice to Management

    Speed up decision making


  8. "Very good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Swindon, Wiltshire, South West England, England
    Current Employee - Analyst in Swindon, Wiltshire, South West England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thames Water full-time (Less than a year)

    Pros

    Enjoy working on the team

    Cons

    Low level outdated tech and systems

    Advice to Management

    Cant fault management, everyone new


  9. "Company In Change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Reading, England
    Former Employee - Analyst in Reading, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Thames Water full-time (More than 3 years)

    Pros

    Good pay, lovely people, nice working environment, amazing engineering business with many years of knowledge and expertise.

    Cons

    A lot of change means chaos. Senior management keep changing the focus which has a severe downstream impact on lower level staff. Not enough reward and recognition and staff morale in certain areas is low. Many broken processes mean that customers fall through gaps and this generates complaints. Big divide between senior management and staff that do the job. Things are improving but changing a culture takes time.

    Advice to Management

    Stop fire fighting and be more strategic and brave!


  10. "It's a nice company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice working environment and great people to work with. Able to learn the task with shadowing under a experienced employee.

    Cons

    Not enough support and encouragement.
     shift hours
    Tight deadlines
    Not enough communication between different departments of the company


  11. Helpful (6)

    "Don't flatter yourself, they will employ anyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Swindon, Wiltshire, South West England, England
    Current Employee - Customer Service Agent in Swindon, Wiltshire, South West England, England
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    They employ anyone, they will pay you, wonderful customers. As with any disaster area there is a comrade between the minions but please do not expect any social/family life as the shift pattern, constant saturday work without any flexibility will crush you. Expect to get paid a medeocre wage but nothing else.

    Cons

    Team leaders/manager recruited externally ensure all normal employees are kept firmly under a glass ceiling. Only about 5% of staff still have a job 60 days after starting and you will be laid off without warning. The pay is obscene for the stress of the job, bonuses purely based on sycophancy and interbreeding and nepotism. Your job is just to extract as much money out of people as possible, sorting anything out or resolving problems is unrewarded. You will work here for 5 years and you will be in exactly the same pay/position as a 18 year old who has just started without any qualifications/experience trying to find an telephone based employee who actually pays their own water bill is like picking winning lottery numbers. Frontline staff and customers are treated with utter contempt. The training department is ging for that middle aged hags smoking all day look they specialize in walking around looking busy, casual racism and hunting out the vulnerable but as Thames waters very own Stasi do not cross them.

    Advice to Management

    Treat people like human beings, lots of companies do this. Reward staff, they are as important as directors and shareholder. The company personify everything which is wrong with privatized utilities, hopelessly outsourced labour, terrible charging, poor pay, purely run to generate money for foreign pension funds, employing all IT staff from the 3rd world 90% cannot grasp english. Customer value and employee benefits are just a smokescreen for they full scale theft of money/talent/hope which is being conducted.


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