Thames Water "senior management" Reviews | Glassdoor.co.uk

Thames Water Employee Reviews about "senior management"

Updated 4 Nov 2019

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3.2
59%
Recommend to a Friend
59%
Approve of CEO
Thames Water Interim Executive Chairman Ian Marchant  (no image)
Ian Marchant
15 Ratings
Pros
  • "The business is full of great people(in 14 reviews)

  • "Thames Water also values family and work-life balance which was also very important for me in a company(in 13 reviews)

Cons
More Pros and Cons

Reviews about "senior management"

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  1. "Excellent, Exciting and supportive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thames Water full-time for more than 8 years

    Pros

    Thames take mental health seriously, and also general well being. Very supportive in times of personal troubles. I've been able to progress my career and have been able to further my education with support from Thames

    Cons

    Internal communication at times could be better. I'm not sure some of our new starters know who the senior managers are.

    Thames Water2019-05-10
  2. Helpful (2)

    "Very bad company, avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - General 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Thames Water full-time for less than a year

    Pros

    - Company's office by the station

    Cons

    - Management team gives no direction to subordinates - Micromanagement, being monitored for everything that I had to do within a day - Flexible working is saved for senior management - Favoritism within the team - Lack of training - Clique teams, no acceptance of diversity

    Thames Water2019-11-04
  3. Helpful (1)

    "Nice company but bonkers managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Human Resources Manager in Reading, England
    Recommends
    Negative Outlook
    No Opinion of CEO

    I have been working at Thames Water full-time for more than 5 years

    Pros

    Office, cafe, bonus, pensions

    Cons

    Too many company reorganisations, weak senior management

    Continue reading
    Thames Water2019-09-04
  4. Helpful (1)

    "It’s ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Manager 

    I have been working at Thames Water full-time for more than 5 years

    Pros

    People are fab, fairly good work life balance, lots of areas to work, good mental health policy

    Cons

    Unfair benefits package with only senior managers getting bonus and private medical insurance, can be hard to impact any changes due to so much red tape, people not joined up in their way of working, promotions based on who you know , pdr process inconsistent across company, poor pay rises

    Thames Water2019-07-02
  5. Helpful (5)

    "Do not recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Reading, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Thames Water full-time

    Pros

    Good benefits (if you manage to be employed for more than two years); in Clearwater court good canteen

    Cons

    Where do I start …. Since privatisation of the water industry in 1989, the company has been going downhill. Remember, this is an organisation who will get their guaranteed annual revenue whether they do the job or not … and this reflects through the whole company, which feels very much like the old public sector … The basic problem with TW is that there is a vacuum where leadership direction should be … and basically this is the failing of the company. With each change of leadership in the organisation comes new ideas, new ways of doing things, i.e. re-structure (with old people staying and new people leaving) and each management (as in any other organisation) looks at how do I maintain my salary for as long as I can without it costing me too much. What organisation would allow a re-structure of the business to take place 12 months after the previous one? What organisation would submit a five-year strategic plan (2020-2025) which would be rejected by the regulator with serious concerns over the content? What organisation can afford to have 45% of employees in managerial or business supporting functions and only 55% in operations? What organisation would rather hire and maintain leadership and senior employees who talk the talk, but not walk the walk? What organisation would not seriously look at their performance, analyse where the problems lay, identify priorities of solving the problems and create a plan on how to get on with the job? If you are looking for the answer to what organisation …. It is a company whose leadership does not have a strategic plan and forgets that their business is to produce clean water and treat wastewater. The lack of understanding of the business and the lack of direction is passed from executives onto senior managers, from senior managers onto managers and from managers onto the bottom line. This is then reflected in employee relations and employees’ desire to do the job … whether it is unfair bonus processes; shamble of an employee performance reviews; biased decision-making process; no objective ways of measuring performance or anything else … In summary, I would not recommend this job to any self-respected professional who want to do a good job of their work.

    Thames Water2019-07-21
  6. Helpful (2)

    "Little support or direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Change Project Manager in Reading, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Thames Water full-time for more than a year

    Pros

    Work life flexibility. Free tea.

    Cons

    Little leadership for transformation projects. No training of note. Lack of commitment from either senior management or BAU to adopt or adapt.

    Continue reading
    Thames Water2019-05-28
  7. "Commercial"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Thames Water full-time for more than 3 years

    Pros

    Left alone to carry on with role. No interference from reporting manager. Parts of Operation happy to interact and see the benefit of having a commercial department.

    Cons

    Senior management are scared of contractors and always bow to their requirements resulting in significant overspend on contracts. Have to question why TW need a Commercial Director when all they listen to and act upon are the Contractors requirements.

    Thames Water2016-12-19
  8. Helpful (9)

    "The most racist and worst place to work ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reading, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Thames Water full-time

    Pros

    Close to town centre so it is easily accessible and you can park your car quiet easily or walk to work as the routes are easily accessible. Also there is plenty of choices in eating out at lunch as shops are close by

    Cons

    One of the most out dated companies you could work for, with an institution mentality where they employ everyone that is like themselves. A business that wherever you go, be that on the sites or in the offices it is filled by people and their relatives who somehow always seem to get the job. They all have a happy clappy monthly meeting where they congratulate each other about how well they are doing even when that means customer complaints are at their highest and some of the worst reports regarding leaks and floods. The CEO, the directors and heads of service and senior managers all walk around with a superiority attitude and that they are a big family. The funny thing is no matter how much they preach it is not a big family at all rather it tolerates very little and it is more dictatorial than a friendly place to work especially if you are innovative. All the outer showings would have you believe that they care about their staff or their customers they don't with people beavering away to reduce complaints. Pointless to complain as this company employs people like itself and they stay in the business until retirement age and have no real management skills except that they have just been constantly prompted due to having been in the business for so long. You would think that customer care was a priority and reducing the bills of the public was important. I can assure you it is not. Instead millions of pounds are wasted on recruiting agency project managers to work on projects because of the incompetent and laziness of managers who reside in this company. The irony is that whilst millions each year are wasted on recruiting agency project managers from particular agencies there is absolutely no regard for the public. The public are paying through the nose as directors head off in fancy hotels for a week to have a huddle to discuss issues which they then bring to the staff only to find that in 5 minutes the staff have given them the answer that took them a week to come up with over a week. Instead of hiring additional staff to fix and maintain the equipment and lowering costs to the customers this company instead focus on producing fancy maps and charts all in the name of project management to show to shareholders that they are being collaborative whilst wasting millions and millions and millions of pounds. The maintenance staff are paid such low salaries that no one wants to work with them whilst the CEO, directors, heads of service and senior managers all run around pretending to look busy costing the customer and at the end of the day the shareholders who ironically are mostly foreign investors. It is a company unlike any other where it is filled by almost 100% white men either just out of school or uni, middle aged white men and the retirement group. The offices are also filled by almost 100% white women, with the odd woman and man here and there who is not. Combine this with racist comments from a senior manager when talking about the IT company they use (Wipro) a company from the subcontinent (India). Of course the senior manager did it all in the name of banter but it was very clear what he meant. This was not the only incident I have heard of, rather similar banter can be heard in the office amongst staff when talking about certain people and continues because they are senior managers. Clearly believe that sticking a non white on a bus advert is going to make a difference; not sure how when everyone employed and even interviewed is white. The irony is some of the hardest and most helpful people I found were the Wipro staff.

    Continue reading
    Thames Water2016-11-05
  9. "Company In Change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Analyst in Reading, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Thames Water full-time for more than 3 years

    Pros

    Good pay, lovely people, nice working environment, amazing engineering business with many years of knowledge and expertise.

    Cons

    A lot of change means chaos. Senior management keep changing the focus which has a severe downstream impact on lower level staff. Not enough reward and recognition and staff morale in certain areas is low. Many broken processes mean that customers fall through gaps and this generates complaints. Big divide between senior management and staff that do the job. Things are improving but changing a culture takes time.

    Continue reading
    Thames Water2016-01-15
  10. Helpful (1)

    "A great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Thames Water full-time

    Pros

    Employees are encouraged to suggest ways to improve. Management by exception rewards self driven people.

    Cons

    Lack of clear vision being communicated to employees. Senior management is perceived as being disconnected from the "real world"

    Continue reading
    Thames Water2015-08-03

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