The Body Shop Reviews | Glassdoor.co.uk

The Body Shop Reviews

Updated 25 Jun 2019

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Found 1012 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
59%
Recommend to a Friend
80%
Approve of CEO
The Body Shop CEO David Boynton
David Boynton
74 Ratings
  1. "Racist and unfair"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Associate in London, England
    Doesn't Recommend

    I have been working at The Body Shop part-time for more than a year

    Pros

    Great staff discount 50%.

    Cons

    Cant progress and racist managers. Worst place to work

    Advice to Management

    Treat all staff fair and understand working mothers

    The Body Shop2019-05-06
  2. "Not bad overall, could’ve been better!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Littlehampton, England
    Recommends

    I worked at The Body Shop full-time for more than 3 years

    Pros

    Good teamwork in some areas, decent holiday allowance and flexibility. Volunteering and the Foundation charity.

    Cons

    Lots of managerial incompetence. Many managers seemed to spend more time and energy on trying to appear competent than the energy it would’ve taken to do their job properly! Jobs pour les garçons! The best opportunities seemed to go to imports from L’Oréal, some were worthy many were not very good and simply using their positions as stepping stones.

    Advice to Management

    Emailing people from home on a Sunday night is pointless and fools no one, come in motivated and ready to lead and to listen during core hours. Don’t lose sight of the principles behind the origins of the business.

    The Body Shop2019-05-04
  3. "Customer service assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends

    I worked at The Body Shop part-time

    Pros

    Supportive environment with lots of training on an ongoing basis, and great perks (pieces of free makeup and discount on all products).

    Cons

    Having to follow the rigid processes of customer service sometimes felt a bit fake, because not all customers want the same level of service.

    The Body Shop2019-04-18
  4. "No room for progression, terrible staff retention"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associate in Cardiff, Wales
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at The Body Shop part-time for more than 10 years

    Pros

    Low staff turnover, lots of long term staff

    Cons

    Managers last a year max, regionals try to recruit glamourous young girls that don't last

    Advice to Management

    Stop hiring young girls that havent got a clue

    The Body Shop2019-05-02
  5. "Ethical Company - Great job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Leader in Leeds, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Body Shop part-time for less than a year

    Pros

    Free Products- you get 5 free products when you start and this can renew 3 times a year Lovely Team- generally the people that work for body sshop are compassionate and kind Good Hours- optional longer breaks and short breaks paid. Shifts are never too late or too early More emphasis on the ethics of company- the company is moving away from being too business orientated and focused on being ethical. They do multiple...

    Show More

    Cons

    Sometimes feel pressured to bring in the money and it can be difficult

    The Body Shop2019-04-15
  6. Helpful (1)

    "Could be a great business but staff ruin it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook

    I worked at The Body Shop full-time for less than a year

    Pros

    Well paid for contracted hours, good staff discount.

    Cons

    Bad management team, HR have no interest in staff wellbeing, so process driven unable to act reactively.

    Advice to Management

    Employ staff that care for the wellbeing of their team, want to do a good job and actively embrace change. Take the time to hear what leavers say, and if there is a pattern look into it rather than sweep under the carpet.

    The Body Shop2019-05-17
  7. "Part time customer consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Consultant 

    I have been working at The Body Shop part-time for more than 3 years

    Pros

    Great environment to work in, very rewarding. Great team spirit

    Cons

    Management can be stretched at times

    The Body Shop2019-04-10
  8. "Flexible but so unorganized"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at The Body Shop full-time for more than a year

    Pros

    Flexible working, opportunity to travel with work and no micro management

    Cons

    Office locations, working environment, low pay, lack of leadership and little opportunities for progression

    The Body Shop2019-04-24
  9. "The Body Shop Customer Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Consultant 

    I have been working at The Body Shop part-time for less than a year

    Pros

    Excellent benefits, 50% staff discount. Management are respectful and the companies ethics are good.

    Cons

    Tiring when store is quiet, standing all day.

    The Body Shop2019-04-03
  10. "Nice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Body Shop full-time

    Pros

    Amazing company values and a fun environment

    Cons

    Not very well organized

    The Body Shop2019-04-03
Found 1012 reviews