The Body Shop Store Manager Reviews | Glassdoor.co.uk

The Body Shop Store Manager Reviews

Updated 6 Jun 2019

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Found 74 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
56%
Recommend to a Friend
73%
Approve of CEO
The Body Shop CEO David Boynton
David Boynton
3 Ratings
  1. "Brilliant"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Store Manager 

    I have been working at The Body Shop full-time for more than 5 years

    Pros

    People based, challenging, fun, amazing benefits

    Cons

    Working hours and work life balance

    The Body Shop2019-06-06
  2. Helpful (1)

    "Enrich not Exploit?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Body Shop full-time for more than 5 years

    Pros

    Generous benefits package. Good products, loads of training and development. Smaller pools/ team are very supportive almost family like.

    Cons

    No stability , managers/ assistant managers and team leaders are moved around and shoved into roles they are not capable of! The business has a huge focus on Enrich and Not Exploit, however they are more than happy to exploit their team members on a regular basis. The Senior leadership team are bullies , they have no self awareness and are happy to exhaust their team but offer very little support in return. This...

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    Advice to Management

    There is little point offering advice as the problem starts from the very top! During my employment i watched many wonderfully supportive and kind SLT members turn into monsters.

    The Body Shop2019-01-27
  3. Helpful (1)

    "Started off feeling really cared for and then the cracks started to show."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager in Rugby, England
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at The Body Shop full-time for more than a year

    Pros

    Quick progression, faced-paced, ethical, positive

    Cons

    High pressure, unorganised, last minute

    Advice to Management

    Don’t allow yourself to be used just to help “the needs of the business”

    The Body Shop2018-12-29
  4. Helpful (7)

    "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager in Leeds, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at The Body Shop full-time for more than 3 years

    Pros

    Discount of 50% (although frustratingly customers are entitled to 40% off nearly constantly so not exactly much of a perk) Store enviroment - friendly and sociable, targets set daily and there's always something to be doing so you're never clock-watching Regional Managers - I can't speak for every region but the 2 managers I've met and worked closely with both bring energy to their role and I have learned a lot about...

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    Cons

    - approach to selling. No matter how you dress it up or how you train your team and yourself to think you are helping the customer with your advice.. you ARE selling. I feel awful for customers who (like myself when shopping) simply ENJOY browsing. Not all customers want engagement.. however our stores are set up so that no customer is ever left alone. Having to trot on over to introduce a new product is all well and...

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    Advice to Management

    Have a word with yourselves body shop ... you're paying national living wage. Why are your expectations so high? Take the pressure and intensity of selling away and your stores would likely do just as well (after all the staff are all friendly and helpful anyway)- they would offer the same service with or without the pressure but likely be a lot more happy at work without it.... Lower prices permenently and go back...

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    The Body Shop2017-06-25
  5. "Store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager in London, England

    I worked at The Body Shop

    Pros

    Ethical Brand, good community spirit within regional teams,

    Cons

    Lots of changes made in the latter years which appeared to go against what the company stood for. Lost identity.

    Advice to Management

    Reward

    The Body Shop2017-05-17
  6. Helpful (3)

    "THE WORST COMPANY EVER TO HAVE WORKED FOR"

    StarStarStarStarStar
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager in Fareham, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at The Body Shop

    Pros

    Apart from meeting some great people (customers) and my team, there are NO pros to working for this bullying , unfair, unjust company.

    Cons

    Unfair, bullying , out to please only the highest management, area managers that I came into contact with are idle and liars. The HR department need to learn the laws within HR and start treating people as people not just a number and they also bend all the rules to suit themselves, if your face don't fit then they will get together to push you out.

    Advice to Management

    All management at head office need to be retrained and half of them including HR needs to be disaplined as I know personally of some very wrong doings , infact the company is a disgrace the way it is run.

    The Body Shop2017-06-13
  7. "poor reginal management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager in London, England
    Doesn't Recommend
    Negative Outlook

    I have been working at The Body Shop

    Pros

    Amazing product, fabulous people, friendly customers

    Cons

    salary, hours, luck of support

    Advice to Management

    respect your staff

    The Body Shop2016-02-12
  8. Helpful (2)

    "Company that makes out they 'Promote self Esteem" but actually make people feel worthless"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Retail Store Manager in Burnley, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Body Shop

    Pros

    Staff Discount, Regular customers, Products, Providing Makeovers, especially wedding makeovers, making people feel good about themselves.

    Cons

    Area Managers that show no empathy to Managers, Being put on a performance review, meeting the objectives set, then the objectives changed, so constantly fighting a losing battle. Area Managers that stick together and are untruthful, also the same can be said for HR. Putting offers online, but not instore, this is unfair, and gives store managers a disadvantage.

    Advice to Management

    Trustworthy Head Office Management should look into how Area Managers and HR business partners treat staff, maybe do your own 'undercover boss' they are very good at creating a good impression, but it is not the true one. Lots of good Managers been lost due to poor Area Managers.

    The Body Shop2016-02-03
  9. Helpful (5)

    "Company in transition."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager in London, England
    Negative Outlook
    Disapproves of CEO

    I worked at The Body Shop for more than 5 years

    Pros

    I love love loved this company when I first started working for it.

    Cons

    Unfortunately, it's a company in great transition. In 2014 they were fully taken over by L'Oréal, having been 'ringfenced' before that. They sprung 'operation rainbow' on the British stores, which suddenly meant people were made redundant, and other people were made to essentially reapply and kiss butt for their own jobs. They forced the staff, even long standing members (15 years +) to undergo humiliating 'reapplication'...

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    Advice to Management

    None. They're going to kill the company no matter what anyone says or does.

    The Body Shop2016-01-18
  10. "Good company to work for, great learning base and fantastic products"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Store Manager in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at The Body Shop full-time for more than 3 years

    Pros

    Great opportunity to develop sales and management skills through on going support and training. Hardworking, committed and dedicated staff that are genuine and passionate. Fantastic staff discount and great quality products.

    Cons

    Although staff are genuine and passionate they lack strong retail or managerial background that can have a negative impact on recruitment, training and coaching teams. The operational team lacks practice on the field and very often their expectations and actions are not relevant to the shop environment and customers needs. Too many promotions and regular offers create confusion and frustrations for both team and customer...

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    Advice to Management

    Focus on building strong work relationships with the operational team if you're looking for career progression. Sometimes working hard and having the best results will only get you more work rather than recognition.

    The Body Shop2014-10-05
Found 74 reviews