The Co-operative Bank Reviews | Glassdoor.co.uk

The Co-operative Bank Reviews

Updated 8 December 2018
144 reviews

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2.9
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The Co-operative Bank CEO Andrew Bester
Andrew Bester
3 Ratings

Employee Reviews

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Pros
  • "The bank actively look for ways to continue to support that all important work life balance which is so important" (in 10 reviews)

  • "Really good people in the team I worked with, hard-working, professional and engaged" (in 9 reviews)

Cons
More Pros and Cons

  1. "A great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Manchester, England
    Former Employee - Consultant in Manchester, England
    Neutral Outlook
    No opinion of CEO

    I worked at The Co-operative Bank full-time (More than 10 years)

    Pros

    Great work environment and facilities

    Cons

    Little opportunity for development or progress

    The Co-operative Bank Response

    1 Nov 2018 – HR Digital and Channels Lead

    Thank you for your 5 star review! It means a lot to us and we want to thank you for working with us so proudly for over 10 years. We are pleased that you have commended our working environment and... More


  2. "Change Delivery"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Co-operative Bank full-time

    Pros

    Values Ethics People Location Charity

    Cons

    Salary Bonus Legacy Constrained Flux

    The Co-operative Bank Response

    13 Dec 2018 – HR Digital and Channels Lead

    Thanks for taking the time to rate us and for highlighting the things you value at our Bank, and the things we can work on. We are in the process of reviewing the results of our recent employee... More

  3. "Good employer through difficult times"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Co-operative Bank full-time

    Pros

    Good pay and benefits and working environment.

    Cons

    Regular organisational change / risk of redundancy

    The Co-operative Bank Response

    13 Dec 2018 – HR Digital and Channels Lead

    Thanks for taking the time to rate us and for acknowledging our pay, benefits and working environment, which we try hard to make as inclusive as possible. We appreciate there have been changes in... More


  4. "Flexible, bad pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outcome Tester in Leek, England
    Current Employee - Outcome Tester in Leek, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at The Co-operative Bank full-time (More than 3 years)

    Pros

    Flexible working, good holidays, full sick pay

    Cons

    Very bad pay, no progression, don't make a profit

    Advice to Management

    If you paid your hard working staff better, you wouldn't be in this position

    The Co-operative Bank Response

    26 Nov 2018 – HR Digital and Channels Lead

    Thanks for taking the time to give feedback and for acknowledging the benefits we have in place to support flexible working. We're sorry to hear your comments about pay. As a real Living Wage... More


  5. "A great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Manchester, England
    Current Employee - Team Leader in Manchester, England
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at The Co-operative Bank full-time (More than 3 years)

    Pros

    Supportive management
    Great opportunities for development

    Cons

    There can be a lot of uncertainty due to the bank's financial position

    The Co-operative Bank Response

    19 Nov 2018 – HR Digital and Channels Lead

    Thanks for taking the time to rate us and for acknowledging our supportive leaders and the opportunities available at our Bank. As our Q3 results reveal... More


  6. "Absolutely Shocking!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Co-operative Bank full-time

    Pros

    there is absolutely nothing! DO NOT APPLY HERE

    Cons

    where do i start? Management are shocking and treat you like school kids, there is no form of respect to staff! No wonder customers keep closing thier accounts and switching to other banks - there are no branches at all, poor customer service, and handing over student accounts and career dev loan accounts to WESCOTTS without notifying the customer!!! also 2 weeks ago there was a complete shutdown of systems and no computers were working! such a poor and ill treatment of its staff and customers - no wonder the CEO is known as a crackhead. Co-Op bank will be dissolved!

    Advice to Management

    stop bullying and mistreating your staff!


  7. "Co-op"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at The Co-operative Bank full-time

    Pros

    Great colleagues to work with

    Cons

    Poor communication, long winded and out of date porcessss and decisions take too long to be made.

    The Co-operative Bank Response

    31 Oct 2018 – HR Digital and Channels Lead

    Thank you for taking the time to rate us and give feedback. We are proud of the people who work at the Bank and pleased you have recognised this. We are working towards being a more digital and agile... More

  8. "Great opportunities available!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Leadership Development Trainer in Manchester, England
    Former Employee - Leadership Development Trainer in Manchester, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at The Co-operative Bank full-time (More than 3 years)

    Pros

    Since joining the bank three years ago I have been encouraged and supported by every team member and manager I have worked with. There are great opportunities for progression here if you are willing to work hard! In my three short years I've had two secondment opportunities and two promotions. They're keen to progress and promote colleagues internally wherever possible so opportunities are always there. The bank actively look for ways to continue to support that all important work life balance which is so important. Teams across the bank continually demonstrate the bank's values and ethics with opportunities to get involved in charitable work with an allowance of two volunteering days available to all. Recent investment into the refurbishment of two main sites has also made for a comfortable and modern working environment.

    Cons

    Some positions do not offer a salary that is in line with market reference.

    Advice to Management

    There are many leaders who are keen to develop their skills and actively drive their professional career development and that of their team. This has a positive effect on engagement and motivation and driving team, and ultimately bank, performance. They're certainly an example worth following to all other leaders within the bank.

    The Co-operative Bank Response

    31 Oct 2018 – HR Digital and Channels Lead

    Thank you for sharing your experience of working at our Bank; we are pleased that it was an extremely positive one. As you know, we're invested in developing our colleagues' careers with a range of... More


  9. "Advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advocate in Skelmersdale, England
    Current Employee - Advocate in Skelmersdale, England

    I have been working at The Co-operative Bank full-time (More than a year)

    Pros

    Can get job easily as attrition is very high.

    Cons

    Old systems . Dying it infrastructure. Bad hr policies.

    The Co-operative Bank Response

    31 Oct 2018 – HR Digital and Channels Lead

    We appreciate your honest feedback and would like the opportunity to explore your views on our HR policies, if you could share them with your leader or HR business partner. We have invested in our IT... More


  10. "Do not recommend in current climate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at The Co-operative Bank full-time

    Pros

    Good team members
    Good central Manchester location

    Cons

    Job description I applied for was not accurate. Seems to be the case for a lot of team members.

    Making staff redundant (common place in companies these days, but the co op handled it with no sensitivity)

    No room for pay progression

    Outdated systems

    Large volume of contractors making for high turn over

    Office is run down. Wallpaper falling off walls, buckets collecting water dripping from the ceiling, broken doors, escalators out of order every other day.

    No training, expected to learn as you go.

    Advice to Management

    Although we recognise that pay rises/bonuses are not viable in the current financial situation, there are other 'benefits' you could introduce in the mean time - share save options, dress down policy.... even just having an office that isn't in complete disrepair.

    Invest in training your employees.

    Ensure flexible working policy is followed in all areas. Some managers are still not supportive.