The Co-operative Bank Reviews | Glassdoor.co.uk

The Co-operative Bank Reviews

Updated 10 February 2019
155 reviews

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2.8
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The Co-operative Bank CEO Andrew Bester
Andrew Bester
6 Ratings

Employee Reviews

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Pros
  • "The bank actively look for ways to continue to support that all important work life balance which is so important" (in 11 reviews)

  • "Really good people in the team I worked with, hard-working, professional and engaged" (in 10 reviews)

Cons
  • "Senior management continue to bring in their colleagues from previous employers it is clearly not what you know but who is your mate" (in 10 reviews)

  • "No direction and poor management" (in 8 reviews)

More Pros and Cons

  1. "A great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Manchester, England
    Former Employee - Consultant in Manchester, England
    Neutral Outlook
    No opinion of CEO

    I worked at The Co-operative Bank full-time (More than 10 years)

    Pros

    Great work environment and facilities

    Cons

    Little opportunity for development or progress

    The Co-operative Bank Response

    1 Nov 2018 – HR Digital and Channels Lead

    Thank you for your 5 star review! It means a lot to us and we want to thank you for working with us so proudly for over 10 years. We are pleased that you have commended our working environment and... More


  2. "A great place to work for exposure to all aspects of the business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Manchester City Centre, England
    Current Employee - Anonymous Employee in Manchester City Centre, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Co-operative Bank full-time (More than 8 years)

    Pros

    Customer Focussed
    Great people
    Good benefits
    Generous holidays
    Flexible working
    Supportive atmosphere

    Cons

    There has been a lot of change in recent years however we are relaunching our strategy and there is an exciting journey ahead of us

    Advice to Management

    Keep listening to customers and colleagues

    The Co-operative Bank Response

    19 Feb 2019 – HR Digital and Channels Lead

    Thank you for your four star review! We're delighted to read you've worked at the Bank for over eight years and you recognise our focus on customers and colleagues. It is an exciting journey ahead... More

  3. "Customer Service Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Manchester, England
    Former Employee - Customer Service Representative in Manchester, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at The Co-operative Bank (More than a year)

    Pros

    Relatively good pay, good people, good work life balance

    Cons

    long hours, no career prospects

    The Co-operative Bank Response

    13 Feb 2019 – HR Digital and Channels Lead

    Thanks for taking the time to rate us and for highlighting our flexible working environment. We’re committed to supporting colleagues with their career aspirations and creating development... More


  4. "Great place to work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at The Co-operative Bank full-time

    Pros

    - Friendly, helpful people
    - Flexible working
    - Great holidays (up to 30 days)

    Cons

    - Certain areas are unorganised

    The Co-operative Bank Response

    29 Jan 2019 – HR Digital and Channels Lead

    Thank you for your four star review - we're pleased you consider us a "great place to work" and that you've taken the time to highlight our colleagues and lifestyle benefits. We welcome any ideas you... More


  5. "Good Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Manchester, England
    Current Employee - Senior Project Manager in Manchester, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at The Co-operative Bank full-time (More than 5 years)

    Pros

    Flexible hours, nice people and location

    Cons

    pay is generally lower than other firms

    The Co-operative Bank Response

    29 Jan 2019 – HR Digital and Channels Lead

    Thanks for your four star review and for calling out our great people and convenient City Centre location. We believe we offer a good total reward package, and our basic salary is above the Living... More


  6. "Co-op Bank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Co-operative Bank full-time

    Pros

    Good teamwork relationships with colleagues

    Cons

    Emphasis on selling loans, overdrafts poor senior management

    The Co-operative Bank Response

    2 Jan 2019 – HR Digital and Channels Lead

    Thanks for taking the time to rate us. We're pleased that you've called out teamwork and colleague relationships in your review, as one of our values is 'stronger together'. You've mentioned loans... More


  7. "Co-operative Bank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Data Developer in Manchester, England
    Former Employee - Principal Data Developer in Manchester, England
    Doesn't Recommend
    Neutral Outlook

    I worked at The Co-operative Bank full-time (More than 3 years)

    Pros

    Friendly staff
    Convenient head office location

    Cons

    Management skills are poor, don't expect to get any feedback whatsoever unless you're not doing your job well. If you're good at your job, the only person who will give you a pat on your back is yourself.

    Responsibility from stakeholders is avoided too much and passed around unwanted.

    Overly bureaucratic ways hinder and severely slows down work.

    All important work goes to consultants and contractors leaving permanent members of staff lacking in decent experience.

    Advice to Management

    Retrain management staff to realize the importance of giving feedback to develop instead of ignore employees. Recognition and appreciation for good employees should not be at the bottom of managements priorities.

    The Co-operative Bank Response

    29 Jan 2019 – HR Digital and Channels Lead

    Thanks for sharing your feedback. Colleague reward and recognition is important to our culture; it's part of performance management and something we celebrate and promote across the Bank. We're... More

  8. "Co-op Bank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at The Co-operative Bank full-time

    Pros

    People great to work with.
    Get great experience.
    Flexibility.

    Cons

    Systems and processes need improving particularly IT.
    Salary reviews are poor.
    Management don't take action.

    The Co-operative Bank Response

    29 Jan 2019 – HR Digital and Channels Lead

    Thanks for highlighting our brilliant colleagues and we are pleased you've gained great experience whilst working with us. We have been hindered by some legacy systems and processes but have made... More


  9. "A Bank with challanges but one dedicated to its customers and its core values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Deputy Chief Risk Officer in Manchester, England
    Former Employee - Deputy Chief Risk Officer in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Co-operative Bank full-time (More than 5 years)

    Pros

    A bank with a great history and commitment to its customers and co-operative values

    Cons

    A bank crippled by straying from its core values and business but which is trying to rebuild. A difficult environment not for the faint of heart but well worth the risk.

    Advice to Management

    Divest everything other than retail and concentrate on your strengths in Northern England.

    The Co-operative Bank Response

    28 Dec 2018 – HR Digital and Channels Lead

    Thank you for your four star rating and for highlighting how our customers and co-operative values are core to everything we do. We acknowledge it's a challenging environment, but also exciting and... More


  10. "Badly lead and doesn't appreciate the front line staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The Co-operative Bank full-time (More than 8 years)

    Pros

    No longer 24hrs, Most people are friendly

    Cons

    Not allowed to go the toilet outside of your breaks or you will be reported as "not achieving" and could be sacked (this is monitored to the minute)! Take staff for granted, Poor pay, No longer flexible with working patterns, Management don't seem to know what they are doing they change their mind often and talk down to others, Management do not keep staff private issues as such and seem to think it is ok to share with who they like, Staff speak to cleaning and catering staff disgustingly, Moral and motivation between staff is very low.

    Advice to Management

    Treat your staff well and they will take care of the rest

    The Co-operative Bank Response

    13 Feb 2019 – HR Digital and Channels Lead

    Thank you for taking the time to provide us with feedback. We are sorry to read your comments and have taken the time to consider in detail the comments you have made. The behaviour you describe... More