The Co-operative Bank Reviews

Updated Sep 22, 2021

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Found 301 of over 325 reviews

3.8
65%
Recommend to a Friend
93%
Approve of CEO
The Co-operative Bank Chief Executive Officer  Nick Slape
Nick Slape
20 Ratings
Pros
  • "Fantastic work/life balance with family friendly policies(in 21 reviews)

  • "The flexible working policy is fantastic(in 20 reviews)

  • Cons
  • "Senior management were awful, they put alot of pressure on people(in 14 reviews)

  • "Career progression non existent(in 8 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      Great place to work

      Jul 9, 2021 - Talent Acquisition Specialist in Manchester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great place to work. No faults.

      Cons

      None to mention. Great all round.

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    2. 5.0
      Former Employee, more than 10 years

      Great place to work, thoroughly recommend to anybody further progressing or starting a career in banking.

      Sep 14, 2021 - Anonymous Employee in Manchester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - genuine values and ethics led bank with colleague performance measured on both contribution/‘what’ and values/‘how’ to support this - fantastic reward and benefits package with up to 30 days annual leave - good personal and leadership development offerings for all and a brilliant Grad scheme - flexible working with strong focus on work/life balance and colleague well-being support - the size of the bank means you can have breadth and exposure in every part of the bank and at all levels with lots of development opportunities if you want to get involved - great people and leadership team - at the time of writing this the Bank is transitioning to an optional return to the office for those who have been wfh during the pandemic - seeking feedback from teams in order the shape the go forward approach

      Cons

      - none that spring to mind, I would happily return in the future

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    3. 2.0
      Former Employee, more than 3 years

      Adhere to managers or else

      Sep 22, 2021 - Mortgage Associate in Manchester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      free drinks machine might pay for your qualification if you brown nose enough

      Cons

      High pressure sales based on inbound calls that you can never predic No progression unless you suck up

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    4. 4.0
      Current Employee

      Changes are coming for the better of the company

      Sep 3, 2021 - Human Resources Advisor in Manchester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Welcoming colleagues and simple policies and processes to understand Ethical and really believes in its values

      Cons

      out dated on some of its practices and policies but they are looking to change these in time to bring them into the modern world

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    5. 4.0
      Current Employee

      Very Good

      Sep 2, 2021 - Finance Project Coordinator in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good for people with family

      Cons

      Very slow for career progression to the next level

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    6. 5.0
      Current Employee, more than 5 years

      Really great people and culture

      Aug 17, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great Ethics that means something Staff Genuinely care about customers

      Cons

      Needs to be more flexible but tries very hard to make things work for staff

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    7. 5.0
      Current Employee, more than 10 years

      Great place to grow and develop

      Aug 13, 2021 - Customer Service Leader 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Culture, people, learning and development. Excellent working benefits - good progression opportunities

      Cons

      For me there are seriously no cons to working at the Bank — I thoroughly enjoy my job and working for the bank

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    8. 4.0
      Current Employee, less than 1 year

      Decent company, behind the times though

      Aug 11, 2021 - Customer Service Advocate in Manchester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Training is good, staff are lovely especially in Manchester. Systems are easy to use and follow, all-be-it a little old, everything is done by a process which means there's no mistakes. Required stats are attainable, and praise is given. There's no micromanagement like other reviews suggest, team leaders know what you're doing well and not well on, so they will focus on what they need to. Opportunity to get more training.

      Cons

      The systems are so old, and processes are not always completely updated (there's also days where the system containing processes goes offline, which means we're doing more guesswork and is a massive issue for security, as colleagues may not be doing it right). As bad as the systems are, the online and mobile app are ridiculous. More tips need to be taken from other banks. The customer base is older, which means most people we talk to wont use the app/online banking. There's areas within the business that nobody seems to know anything about, even team leaders. Nobody has a clue how to deal with an old loan account before co-op bank stopped offering loans, some of these issues are learn on the job. Lots of wait times that we need to apologise for (not really the banks fault, suddenly there's larger numbers of customers and covid is really unpredictable) Other teams take a long time to respond.

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    9. 3.0
      Former Employee, more than 3 years

      Great development opportunities

      Aug 17, 2021 - Complaint Handler in Manchester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good working environment Friendly team Some good developement opportunities City centre location

      Cons

      Minimal worklife balance for management Clicky team mentality (if your face didn't fit you didn't progress)

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    10. 3.0
      Current Employee, more than 5 years

      Not a bad company to work for

      Aug 9, 2021 - Customer Service in Skelmersdale, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Close to home Relatively flexible depending on department and management Plenty of holidays & option to buy more Friendly staff

      Cons

      Manchester employees treated better - more rewards, more flexibility, forward thinking and open to change but other locations are not Management don’t take on views of staff “It is the way it is” attitude Have all the correct policies to protect staff but mainly used to tick box rather than put into effect Systems are so out of date and slow Sick Pay Abuse and when people genuinely use it, are tarred with the same brush Too much pressure Constant redundancies but same amount of work done by less than half original staff expected Micro Managed - even down to going to the toilet (even for non phone staff)

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