The Co-operative Bank Reviews

Updated May 25, 2022

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Found 335 of over 361 reviews

3.9
74%
Recommend to a Friend
90%
Approve of CEO
The Co-operative Bank Chief Executive Officer  Nick Slape
Nick Slape
33 Ratings
Pros
  • "Flexible working, on the job training(in 29 reviews)

  • "Fantastic work/life balance with family friendly policies(in 25 reviews)

  • Cons
  • "Ever changing senior management, constant moving of strategy(in 15 reviews)

  • "Career progression non existent(in 9 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    1. 5.0
      Current Employee, less than 1 year

      Great place to work

      Apr 26, 2022 - Customer Advocate in Stoke-on-Trent, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good training Flexible environment Great management Quality products and services Great team work

      Cons

      Technical issues with system Technical issues with telephone systems

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    2. 4.0
      Current Employee, less than 1 year

      Nice Place to work

      May 14, 2022 - Customer Service Advocate in Manchester, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great team work, staff are listened to

      Cons

      low pay when compared to duties

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    3. 1.0
      Former Employee, less than 1 year

      LIED TO

      May 25, 2022 - Customer Advocate in Manchester, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      the only good thing was that SOME of the coaches were nice and helpful.

      Cons

      During recruitment I was told 'you may need to work an occasional Saturday, once a month' - I was fine with this however, after my first week in my role the team leader gathered all new starters and said 'we now need you to work a full weekend every other week, allowing you to have one day off during the week'. This was the first red flag. I would also like to point out that the co-operative bank pride themselves on being 'ethical' and 'fair' to their workers..... You can not access payslips from anywhere but work, so everyone can see how much money you earn. On the first day that my group started on the phones we were shouted at as we 'was not ready to start taking calls at 8'oclock', bearing in mind this was our first day - we had to wait for support to arrive before taking calls, and they had not yet arrived. You are spoken to and treated like a child by SOME coaches and management which felt very degrading. I would not recommend working here.

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    4. 5.0
      Current Employee, more than 8 years

      Great total rewards package

      Mar 24, 2022 - Treasury Risk Manager in Manchester, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I could mention the ability to work from home five days a week or flexible hours coupled with the suite of family friendly policies. I could then add great pension arrangements, talk about generous holiday entitlement, inclusive environment, and the list goes on an on. But what I really love about the Bank are the people. You see them every day, be it face to face or on the screen, they are incredibly helpful, friendly and understanding. We all trust each other, and that goes a long way in staying motivated!

      Cons

      Working abroad policy could be enhanced to open it more widely to colleagues.

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    5. 4.0
      Current Employee, more than 8 years

      Okay

      Mar 21, 2022 - Branch Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company to work for

      Cons

      Sometimes a bit slow to make change

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    6. 1.0
      Former Employee, less than 1 year

      Run

      Apr 6, 2022 - Customer Service Officer in Bristol, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay, work hours and some colleagues.

      Cons

      Everything Everything Everything and everything.

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    7. 4.0
      Former Employee, less than 1 year

      Admin Assistant

      Feb 3, 2022 - Administrative Assistant in Manchester City Centre, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good people Pleasant working environment

      Cons

      Parking expensive City centre environment

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    8. 4.0
      Current Employee, more than 10 years

      Flexible

      Feb 2, 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible working with good holidays

      Cons

      Low regional salaries & under value experienced staff

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    9. 4.0
      Current Employee, more than 1 year

      Good job but progression is long way away

      Jan 27, 2022 - Business Banking Advisor in Manchester City Centre, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good atmosphere Lovely people to work with Lots to learn in the job - skill building Good to have on CV

      Cons

      Some customers do not give regards to advisors that help them with their queries and decide to not behave properly on the phone when it isn’t needed. Managers are more concerned about performance metrics to get calls through and are less concerned about an employee’s mental health deteriorating and dealing with some toxic customers on the line. Progression is limited Pay does not seem to correlate to number of tasks and situations an advisor has to handle and does seem underpaid for the work given.

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    10. 3.0
      Former Employee, more than 3 years

      Good place to work

      Feb 6, 2022 - Marketing in Manchester, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people, senior leadership and good office location

      Cons

      Lack of flexible working and still a staunch Financial Services ethos. Should be less HBOS and more Monzo and they'd really fly.

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    Viewing 1 - 10 of 335 Reviews

    The Co-operative Bank Reviews FAQs

    The Co-operative Bank has an overall rating of 3.9 out of 5, based on over 361 reviews left anonymously by employees. 74% of employees would recommend working at The Co-operative Bank to a friend and 56% have a positive outlook for the business. This rating has improved by 4% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, The Co-operative Bank employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Co-operative Bank. This rating has improved by 8% over the last 12 months.

    74% of The Co-operative Bank employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated The Co-operative Bank 4.0 out of 5 for work life balance, 4.0 for culture and values and 3.5 for career opportunities.

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